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Switched from Evolve to managing our own listings recently.  just found out that VRBO rejected most, but not all, of the pix we uploaded.  These were the exact same professionally taken pix that Evolve used.  We bought the pic files from Evolve and I uploaded the same original files they used, which VRBO had no problem with.  Now they are rejected on our listings, and probably the reason we have almost zero traction on VRBO so far.  

I have a feeling its the fact that we still have listings with Evolve until we work thru the remaining reservations we had with them.  The listings are no longer public, but they probably exist through the Evolve/VRBO integration, even though none of our remaining bookings are with VRBO.  

How do we get this fixed?  Evolve and VRBO both point fingers at each other.  I don’t want to wait another 2 months until we’ve finished all Evolve bookings to delete the account.

Does it say why the pictures were rejected? Somtimes it is size of file, dimensions and sometimes even content. If you login you can usually be told why in the photo section


@MoniqueD they provide a long list of possibilities, but their support can’t tell me which it is.  I doubt it’s file size, as they are the same exact photo files that Evolve used when these listings were on their Airbnb account.