I’m not too confident of Smarty’s answer to this. But it’s not worth a support ticket, so I thought I’d pose the question here.
I’m not able to find any documentation about the “AI Summary” that gets generated when a guest inquires or books. I haven’t found it to be very helpful, and it often raises more questions than answers, because it seems to “make stuff up” in the absence of facts and evidence.
Example, here’s an Airbnb guest with 3 glowing reviews, and I use the AirReview extension to be able to see what reviews the GUEST has left for other hosts, and he’s left only glowing reviews for other hosts, and there is no indication whatsoever that this guy has any aversion to “Mold, unclean bathrooms, pests, and lack of cleanliness.”
This AI Summary actually raises red flags when it shouldn’t. Is this a guest that complains? Are they going to be a problem? As far as I can tell, no. So where is the AI getting these assumptions from? Smarty says it aggregates info about the guest from other channels, which seems like BS because Airbnb doesn’t give enough info about the guest to be able to correlate it to other platforms’ guest accounts.
