The dates are showing as available in my Hospitable calendar but unavailable on Airbnb. Airbnb specifically states that these dates need to be edited through my channel manager, which is Hospitable, yet Hospitable continues to show them as available.
I only discovered this because owners messaged me asking me if the calendar is fully booked out when in reality its just been blocked on Airbnb side.
I’ve been fiddling with the numbers and I changed my minimum night requirement to 1 night stay when it use to be 2 nights. Now on 1 night stay the calendar opens back up BUT it wont allow me to accept bookings for anything over 1 night. Anything over 1 night and it says dates are not available. Thats impossble because my maximum night stay is 365 days so there shouldnt be that issue happening.
Smarty has repeatedly asked me the same irrelevant questions and has already wasted an entire day of my time, while this issue continues to damage my business every minute it remains unresolved.
I am unable to reach a human who can actually investigate the issue. Based on what Airbnb is showing, I strongly believe this is a Hospitable synchronisation/channel-manager issue.
This is extremely urgent. Please escalate this immediately to a technical support specialist and investigate why Hospitable is blocking dates on Airbnb despite showing them as available in Hospitable. And any peers, do you have any solutions for fixing this issue? I’ve reached out to Airbnb and they’ve said this is a hospitable issue and that they cannot help.