How did you train your cleaners on Hospitable?

Hi ​@jtheuriet!

We don’t have a video for this, but the resources below should help you onboard your staff and get them up to speed. 

Help Center

• Tutorial: Set Up a Cleaning Team — walks through Teammate Portal vs notifications vs iCal for cleaners specifically
• Getting Started with Operations — teammates, roles (cleaner/maintenance/etc.), property assignment
• Overview: Teammate Portal — the cleaner-facing app at tasks.hospitable.com
• FAQs & Troubleshooting — Operations — Task rules vs Notification rules

Interactive demo (great for training)

• Hospitable Tasks (host + cleaner point of view): https://hospitable.storylane.io/share/krgngor8r0em
  • It is in English, but I will ask my colleague if it would be possible to create cleaner’s demo in Spanish as well

I hope this will help. 

Thanks Petra.  This is very helpful.

Hi ​@jtheuriet,

We just added the demo in Spanish too, it’s available here. 💜

That’s amazing. Thank you!

Love this question. My cleaners are at best barely using the app because they don’t know how to navigate it. The March 4 townhall had the best walkthrough so I sent that to one tech savvy cleaner telling her which minutes to watch, but I wish there was a video for cleaners. 

I’m attaching that Town Hall here too, in case it would be helpful. 💜 

I’ll see if there’s anything we can do about the video. The tricky thing with video content is that it can become outdated fairly quickly as we continuously improve and update the product. Because of that, we primarily focus on keeping our Help Articles up to date, as they’re much easier to maintain and ensure accuracy over time.

Is there any plan for being able to send messages to whatsapp instead of just text and/or email? All my cleaners use whatsapp regularly. they do not use text or email at all.

Petra,

It would be nice if a member of your staff would hold regular onboarding for housekeeping staff.  With different language options.

We have some brand-new videos to help your cleaners get started with the Tasks App. The videos are available in both English and Spanish, and you can find them here. 💜

​@BajaReb I missed your message completely, sorry about that. A WhatsApp integration is on our longer-term roadmap, but there's nothing more I can share at the moment.

A little update: here on the link to Hospitable Tasks demo, hosts (and teammates) can now change the language in the corner. Languages that are available are Spanish, Portuguese, French and English.

 

A little update: here on the link to Hospitable Tasks demo, hosts (and teammates) can now change the language in the corner. Languages that are available are Spanish, Portuguese, French and English.

 Thanks ​@Petra Podobnik If possible, this should be updated to match the Loom where it shows how you can rate the guest upon arrival too (an important feature). 

I’d like to also ask for a demo of the SHARE view (when this is done). Important for training cleaners that are NOT cleaning managers (meaning they aren’t teammates and do NOT see the cost per clean). ​@Andrew Schorr 

VERY helpful. I have been delaying this and now I am confident it is time. 
THANKS!