I signed up for Hospitable about 2 months ago and am trying to upgrade to a plan.
I have 2 “active properties” but several others that have been sync’d from Airbnb but do not have any availability to book for the remainder of the year.
In total I think I have a total of 7 properties sync’d. I was told during my original onboarding that properties not being booked/used would not be billed. My market suffers a crazy off season so paying $15/m/property on most of them during certain months woudn’t even make sense.
I’ve tried to pay for the 2 trurly active properties but it keeps rejecting it. Take my money.
Also, I can sympathize with paid support but there should be some kind of way to get in touch with someone as a non-paying user. Support@ never being checked seems a bit extreme. Delayed support within a few business days? I tried emailing several times earlier in the month and the AI support is uesless if something isn’t in their knowledge base.
Ready to upgrade.
-Chris
