Is anyone else having major issues getting a Vrbo account connected to Hospitable? I’m trying to connect my new property management client's Vrbo account, but the process has been stuck for weeks.
I’ve been stuck on the "Complete VRBO Setup" / “Account Creation - This user account is already taken” step since early August. Every time I attempt the setup, Vrbo prompts to create a new account instead of recognizing the existing credentials, or gives an error stating the user account is already taken.
I’ve been back and forth with Hospitable support, sending multiple screen recordings and following all suggested troubleshooting steps—including using incognito windows, logging out of traveler accounts, and attempting the "create new account" SSO flow. Support mentioned they escalated it directly to Vrbo Partner Support, but the ticket has been open for nearly a month with no resolution in sight.
Has anyone run into this exact onboarding loop recently? If so, did you find a workaround to get past the setup screen, or is Vrbo support currently blocking new connections across the board?
Any insights or advice would be greatly appreciated!
