I have a few issues related to my guest portal for VRBO bookings. First, the branding does not appear in the guest portal for VRBO bookings. I can live with that - it has been unresolved for weeks and doesn’t change the messaging. More recently, over the past week or so, the Upsell message for early check-in and late check-out replaced the guest portal with my Direct Booking website link?? When I go into the booking and copy the guest portal in VRBO bookings, it provides my direct booking website NOT the actual guest portal? Does anyone know how to possibly solve this problem?
Answered
VRBO Guest Portal Issues
Best answer by Aryeh Raber
Hi
If you use the same domain for your guest portal as your Direct booking website (e.g. stay.yourdomain.com vs yourdomain.com), the link can look like your Direct site, but the subdomain (stay.) is what sends guests to the guest portal, not your Direct website.
If you already set up a custom guest portal domain under Guest Experience → Guest Portal → Branding (e.g. stay.yourdomain.com), guests could already reach your portal there. Even when automated messages showed stay.hospitable.com, clicking the link would redirect them to your branded domain.
What changed recently: those links now show your custom domain directly in automated messages and when you use “copy guest portal link” in the inbox, so guests see your branded URL upfront.
If you’d rather keep using stay.hospitable.com, you can switch the domain back to hospitable.com on Guest Experience → Guest Portal → Branding.
If you have a specific reservation where an automated message used a different URL, please share the reservation code and we'll take a look.
+3- Hospitable Team Member
- Answer
Hi
If you use the same domain for your guest portal as your Direct booking website (e.g. stay.yourdomain.com vs yourdomain.com), the link can look like your Direct site, but the subdomain (stay.) is what sends guests to the guest portal, not your Direct website.
If you already set up a custom guest portal domain under Guest Experience → Guest Portal → Branding (e.g. stay.yourdomain.com), guests could already reach your portal there. Even when automated messages showed stay.hospitable.com, clicking the link would redirect them to your branded domain.
What changed recently: those links now show your custom domain directly in automated messages and when you use “copy guest portal link” in the inbox, so guests see your branded URL upfront.
If you’d rather keep using stay.hospitable.com, you can switch the domain back to hospitable.com on Guest Experience → Guest Portal → Branding.
If you have a specific reservation where an automated message used a different URL, please share the reservation code and we'll take a look.
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