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We’ve been hearing a similar theme from a lot of owners lately, especially those self-managing 1 or 2 properties. Self-managing can start out feeling manageable — even empowering — but over time, priorities can shift. Some owners choose to commit to self-managing because they like the control. Others decide to bring on a property manager, either temporarily or long-term, once the tradeoffs shift. It could be because an unrelated life event like raising young kids, or maybe it’s time to double down on growing/expanding your real estate portfolio instead of managing the day-to-day. We’re curious to hear from this community -What made self-managing feel “worth it” for you — or what made you decide it was time to get some help?There’s no right answer here. We’re hoping this thread helps surface the real considerations owners weigh when making that important decision.

Getting paid just got a whole lot easier! We’ve built Owner Invoicing to help property managers invoice owners and collect commission payments directly through Hospitable, while keeping everything fully in sync with your accounting.With this release, Hospitable now processes payments both to and from your owners.Paying owners when you owe them (Owner Payouts) was released in November 2025.Invoicing owners when they owe you (Owner Invoicing) is now live, just in time to be paid for January Invoices. Here’s how it worksConnect a bank account to your business, and invite your owners to connect their bank account in the owner portal.• When publishing your invoice, you select payment terms: 7, 14, or 21 days. This defines the date that the owner must initiate the payment on.• Owners are notified that a new Invoice is due, and can be viewed and paid from the portal.

Hospitable has been working on an integration with KeyNest, and we're now ready to offer early access to a small group of hosts. We'd love your help testing it and sharing your feedback to make it even better.👀 What to expectYou’ll get early access to test the KeyNest integration within Hospitable.This is your chance to try it out, see how it fits into your workflow, and help shape the final product.🧪 A few things to knowNot everyone who signs up will be selected for the pilot. This is an early-stage integration: things may break, and we’ll need your feedback to improve.💬 Interested in joining?Just fill out the quick survey below to throw your keys in the ring!If you’re using smart locks today, or planning to soon, we’d love to hear from you.

After a successful private pilot, we’re excited to open things up and invite all eligible hosts to give it a try. 🚪 What’s in the Beta?You can now connect your KeyNest keys directly to Hospitable and start automating access for your guests.🔧 What You’ll Need A KeyNest account with your physical keys already connected to it Access to the Devices page in Hospitable A little curiosity and a few minutes to set things up! 💬 We’re All EarsThis is still a beta—things may evolve, and your feedback is essential. Found a bug? Have an idea? Let us know through the app or by replying to this post.Ready to test it out?Head over to your Devices page to get started and start unlocking doors (and possibilities).Thanks for being part of the journey.💜 The Smart

Date and time: Feb 4, 2026 01:00 PM (EST)Learn how automation can free your team to focus on what matters most while you earn more.Join us, Turno, and Operto, on this StayFi live roundtable as we break down how top short-term rental operators are using automation to streamline operations from bookings to cleanings, without sacrificing guest experience or control.In this session, we’ll explore how a connected automation stack can reduce manual work, prevent costly mistakes, and help operators scale efficiently while maintaining high service standards.Learn where most property managers lose time and margin today, and how automation across the guest, operations, and team workflows can unlock consistency, clarity, and growth. SpeakersDerek Jones: VP Sales & Partnerships, HospitableArthur Colker: CEO & Founder, StayFiTaylor Smith: Senior Product Manager, TurnoKasha Gavigan: Soluti

After a successful private pilot, we’re excited to open things up and invite all eligible hosts to give it a try. 🚪 What’s in the Beta?You can now connect supported Sensi thermostats directly to Hospitable. 🔧 What You’ll Need A supported Sensi thermostat Access to the Devices page in Hospitable A little curiosity and a few minutes to set things up! 💬 We’re All EarsThis is still a beta - things may evolve, and your feedback is essential. Found a bug? Have an idea? Let us know through the app or by replying to this post.Ready to test it out?Head over to your Devices page to get started.Thanks for being part of the journey.💜 The Smart Devices Team

The Hospitable Conference kicks off today! 💜Whether you’re managing one property or one hundred, the next three days are packed with practical insights you can start using right away. Hospitable team members and our speaker guests will cover:Marketing that actually converts Revenue and pricing strategies Direct bookings Guest communication and automation Metrics, systems, and guest experience improvementsTo be able to join the sessions, make sure to register for free here. Each session will have its own dedicated thread here in the Community group, where you’ll find agenda, follow-up materials, connect with speakers, and share insights or takeaways with fellow hosts.

Join Hospitable for a live Q&A on Wednesday, January 28 at 9am PT | 12pm ET | 6pm CET, designed for hosts with US tax obligations, where we’ll walk through the 1099 and income reporting information Hospitable provides ahead of filing season, and clarify what’s still your responsibility as a host.Led by ​@Abby Grous, our Senior Product Manager for Direct, and ​@Brandon Huetteman, our Accountant in Residence, this session will help you understand how to use Hospitable’s reports, avoid common misconceptions, and feel more confident heading into tax time. Register here.—Feel free to drop your questions here ahead of time and we’ll do our best to cover them during the workshop. After the session, come back for a recap, resources, and f

Plus, Inbox AI enhancements and automated owner payment collectionHosts using Hospitable's dynamic pricing saw a 14.9% jump in occupancy and a 12.2% boost in revenue per available night, resulting in roughly $18,000 in additional revenue for a typical host! We've also made Auto-Reply smarter about when to respond, introduced a new brand of smart thermostats to connect, and shared updates about our Vrbo integration.We've summarized this week's Town Hall below, but you can watch the full recording here if you missed it. You can also check out all of our recent product updates in our community changelog.Be sure to attend our upcoming events, including the

Hi to our Hospitable Community! It is that time again for our traditional monthly TAX NEWS! If you missed our bi-weekly Town Hall, this is one of our BIGGEST tax remittance announcements for our Direct Premium users yet! 🎉Hospitable is now collecting and remitting the following taxes for all Direct Premium bookings made on or after December 1, 2025:Idaho Idaho State Sales Tax Idaho Travel and Convention Tax Iowa Iowa Hotel and Motel Tax Local Hotel and Motel Tax Kansas Kansas State Retailer’s Sales Tax Local Sales Tax Transient Guest Tax Massachusetts State Excise Tax Local Option Excise Tax Cape Cod and Islands Water Protection Fund Excise Tax Convention Center Finance Fee Community Impact Fee Minnesota Minnesota Sal

We’re excited to announce that Trip Insurance is now generally available for all U.S. properties with access to Upsells.Trip Insurance is provided by RentalGuardian and is offered directly to eligible guests inside the Guest Portal up until day before check-in. It gives guests peace of mind while generating commission for you on every policy sold. So far, one host has earned $190 in commission from a single booking - paying for their monthly Hospitable subscription three times over.The Trip Insurance upsell is automatically enabled, and there’s nothing you need to do. It runs entirely in the background, and you can switch it off at any time under Guest Experience → Upsells if you prefer.To give guests access, make sure you’re directing them to the Guest Portal via the %guest_portal% shortcode in your new reservation message. That’s the only place Trip Insurance can be purchased, and it’s also where guests comple

Our partner Minut is working on expanding their integrations, and they’d love to hear how you’re using video doorbells and exterior cameras in your hosting setup.They’re especially curious what Hospitable Hosts think, so share in the comments:What's working well? What could be improved to streamline your workflows? Do you give (or would you like to give) guests access to the door bells/cameras? Why/why not?Minut is listening, and ​@Minut_Alicja is here to answer any questions and join the conversation. 💜

We’ve made some exciting updates to our Auto-Reply capabilities that makes communicating with guests even easier! There are also some new partners worth checking out that are now listed in our Apps page. Inbox AIAuto-Reply and Suggest with AI has access to new dataWe now train it with detailed knowledge about security deposits, trip insurance, and financials for each reservation It will accurately answer guests’ questions about their deposit timeline and status It knows whether trip insurance is available or has been purchased, including the details about purchase price, date, certificate number, coverage dates, and coverage amount It understands the reservation financials that are in the conversation sidebar, such as the breakdown of fees, discounts, and taxesFallback messages for Auto-ReplyYou can set a custom message to automatically send to guests when Auto-Reply is

We’ve introduced big improvements for Dynamic Pricing to help your narrow in rates to ensure maximum revenue and occupancy! We also made exciting updates to Inbox AI and the trip insurance upsell, helping you create the best guest experience as possible.  Dynamic PricingSeasonality controls for more accurate pricing 🌻You’ll now see Seasonality Controls in the advanced settings Choose from four options, including more conservative, recommended, more aggressive, or create custom settings You can customize percentage adjustments for each month ranging from -100% to +300% Easily understand and adjust pricing for different seasonsEasily anchor your pricing to historical rates for future bookings 🗓You’ll now see Historical Anchoring under the advanced settings Set up to three fields for pairs of days ahead and a percentage of anchoring You can choose

Let’s talk Dynamic Pricing!Join us on January 21 at 9 am PT / 12 pm ET / 6 pm CET for our next Town Hall, where you’ll hear all about the updates coming to Dynamic Pricing.Have questions? Drop them in the comments and we’ll cover them during the Town Hall.Add to calendar: https://calendarlink.com/event/qwviR—This is the thread to talk before and after the event. Feel free to drop your questions here ahead of time and we’ll do our best to cover them during the Town Hall. After the session, come back for a recap, resources, and follow-up conversation.

We’ve kicked the year off right with product improvements across the board! You can now offer trip insurance to guests, stay ahead of upcoming tasks easier, and better track booking details in your custom metric dashboards.UpsellsOffer trip insurance to guests and earn commission 🧳This upsell has been auto-enabled for US hosts that are on a non-legacy plan with the option to opt out You will automatically earn commission on any trip insurance upsells that your guest’s purchase You can create and manage trip insurance directly in Upsells under Guest Experience, with support for custom payout method scoping per property We’ve also streamlined the guest portal experience by auto-filling guest billing details and redirecting to checkout after all upsells are added to the cart Guests can also reuse previous payment methods with CVC confirmation for faster checkout and view their purchased in

Property Managers can now send certain owner emails from their own custom domain (the one used for the Owner Portal), instead of the default Hospitable domain.This currently applies to a few specific events:✉️ Email types covered: Owner invitation (includes username and invite link) Invitation reminder Bank account setup (only if the business already has a bank account and the owner has accepted the invite) Bank account verification reminder (only if a bank account has already been added)  ⚙️ How it works: We’ll try to use the domain configured for the Owner Portal. If it’s a Hospitable-managed domain

With December behind us, we’re excited to spotlight our Community $HOST Grant recipients!We appreciate your activity, consistent engagement and positive contributions. Thank you for being such an active part of the Hospitable Hosts Community. 💜Your grant email will be coming to you today, so keep an eye on your inbox. 💜 December grantees ​@Tom Beerley  ​@Homelike.ca  ​@MoniqueD  ​@Eli Stoughton  ​@anthonyrallo  ​@mrotman  ​@Will.Fraser  ​@Dave Hillar 

We’re working on expanding Direct Premium and Hospitable Payments to Canada (including upsells, security deposits, and owner payouts) 🎉While we’re at it, we want to make sure Hospitable truly works for our Canadian hosts and property managers, so we’d love to hear your thoughts on how we can better support you: Where do you feel Hospitable currently falls short in supporting Canadian hosts and property managers? Do you have any pain points that are specific to your province or municipality (taxes, licensing, regulations, reporting, etc.)? Are there Canadian tools, platforms, or services you rely on that you wish integrated with Hospitable? Is there any software you use today to “fill the gaps” for Canadian needs? What would make Hospitable feel like it was truly built with Canadian users in mind? Have a lot to say? Let’s talk! Book a time with me here: 

We’ve just made a handy improvement to the smart lock widget in your Inbox!You’ll now see a new “First used” status, showing the exact time a smart lock code was first used, the same timestamp you’d normally find in the device dashboard.This update was inspired by feedback from our community (special shout-out to ​@anthonyrallo 👏). Many of you told us how useful it would be to have that first used info right in the Inbox and now, you’ve got it!It’s a small change that makes it even easier to stay on top of guest arrivals without switching views.We’re always listening, and this is another great example of a community idea making its way into the product. Keep the feedback coming. You never know which idea will be next to make the jump from “feature request” to “feature shipped.” 😉 💪

We're excited to announce that in February 2026, your owners will be able to pay invoices directly from the Owner Portal — making it easier than ever to receive payment from your owners for monthly invoices.What this means for you:More streamlined experience for you and your owners - everything happens in Hospitable and your Owner’s Portal. Less back-and-forth chasing down payments - we’ll remind them of upcoming due dates, and keep you posted on payment statuses.How to prepare:You'll need to complete two simple steps in January, to be ready to invoice for January on February 1st.Connect your bank account to your Property Management Business. 

We’ve got a $25 discount for our Community for the upcoming Midwest Real Estate Conference! The 2026 theme is Thrive, with programming built to help investors navigate today’s market and build for what’s next.When: April 27-28, 2026Where: Grand Rapids, MILearn more about the conference here. You can get your tickets here, the discount is already applied.P.S. If you’re planning to attend, let us know in the comments, as it always great to see familiar faces at industry events!

📣 We’re looking for feedback from property managers who use our Owner Statements / Invoices.In our last Town Hall, ​@Marina Coimbra announced that our Markups will soon apply to all fees. Previously, Markups only applied to the nightly rate. Since this aligns with how platforms charge their service fees, markups will now be able to mitigate service fees across all platforms. We’ve heard a lot of great feedback from our Property Manager customers that this could have some unintended consequences on Owner Statements / Invoices, so we’re considering the following changes and want your input: On Owner Statements and Invoices, we’ll report all fees by their base rates and service fees.For example:You set a cleaning fee of $100 and have a markup rate of 18.3%, so Hospitable marks up the cleaning fee to $118. Cleaning fee = $100 Cleaning fee serv

We’ve got a 50% discount code to share with the Community for the upcoming Short Stay Summit, a great opportunity to connect with other hosts and stay on top of industry trends.When: 22nd April 2026Where: London, UKLearn more about the conference: https://www.shortstaysummit.org/. You can get your ticket here, just make sure to use code RubyVIP for 50% off. 💜P.S. If you’re planning to attend, let us know in the comments, as it always great to see familiar faces at industry events!