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📣 We’re looking for feedback from property managers who use our Owner Statements / Invoices.In our last Town Hall, ​@Marina Coimbra announced that our Markups will soon apply to all fees. Previously, Markups only applied to the nightly rate. Since this aligns with how platforms charge their service fees, markups will now be able to mitigate service fees across all platforms. We’ve heard a lot of great feedback from our Property Manager customers that this could have some unintended consequences on Owner Statements / Invoices, so we’re considering the following changes and want your input: On Owner Statements and Invoices, we’ll report all fees by their base rates and service fees.For example:You set a cleaning fee of $100 and have a markup rate of 18.3%, so Hospitable marks up the cleaning fee to $118. Cleaning fee = $100 Cleaning fee serv

Join the Hospitable team on Wednesday, December 10 at 9am PT | 12pm ET | 6pm CET for a live Power-Up Workshop on Metrics, hosted by ​@Tinkara Končan, ​@Nik Logachev and ​@Derek Jones. In this practical, step-by-step session, you’ll learn how to:Navigate the Metrics dashboard. Understand where to find all your key performance insights and how each section helps you make informed decisions. View and compare important performance metrics. Track trends in occupancy, revenue, booking windows, nightly rates, and more - across individual

Get a front-row seat to everything you made possible in 2025 at our Year in Review Town Hall next week: your exclusive look at Hospitable’s biggest moments and milestones.Join us on December 17 at 9 am PT / 12 pm ET / 6 pm CET for our next Town Hall. We’ll take a moment to look back, and celebrate what we’ve achieved together.Have questions? Drop them in the comments and we’ll cover them during the Town Hall.Add to calendar: https://calendarlink.com/event/23s99—This is the thread to talk before and after the event. Feel free to drop your questions here ahead of time and we’ll do our best to cover them during the Town Hall. After the session, come back for a recap, resources, and follow-up conversation.

Plus, send task reminders and emails to owners from your own domainThis week’s Town Hall was focused on our brand new Metrics experience with flexible dashboards, powerful new widgets, and clearer insights for every host and property manager.We’ve briefly summarized the Town Hall below, but you can watch the full recording here. You can also check out all of our recent product updates in our changelog on the community.Be sure to attend our upcoming events, including our Upsells and Reviews Workshop on December 3, the Metrics Workshop on

We’ve relaunched Metrics with a completely refreshed experience — making it easier to understand your business, explore your performance, and build dashboards that truly fit the way you operate.📺 Watch the announcement from our Town Hall👀 Try out the new Metrics experience with this interactive demo💻 Join our upcoming Power-up Workshop on Metrics Here’s what’s new in Metrics✨ Custom dashboardsCreate dashboards tailored to how you work — by property, by owner or by different time filters.📊 A growing libr

Join the Hospitable team on Wednesday, December 3 at 9am PT | 12pm ET | 6pm CET for a live Power-Up Workshop on Mastering Upsells and Reviews.In this hands-on session, you’ll learn:Reviews - When and how to ask for them, how to strategically delay them, and how Hospitable’s AI can write (or not write) your reviews for you. We’ll also cover best practices for crafting thoughtful replies that boost your reputation and ranking. Upsells – Discover how to set up new upsell configurations inside Hospitable, which upsells resonate best with guests, and how to turn every booking into an opportunity to increase your revenue—without increasing your workload.Whether you’re a solo host or managing multiple properties, you’ll walk away knowing how to lev

This week we improved visibility into Security Deposits and how you can plan your Owner Payouts! We also expanded support for tax collection and remittance in numerous states for Direct Premium bookings. Security DepositsEnhanced statuses for retrying deposit collection 🏦You'll now see that the security deposits will display an updated status in the Inbox When we notice card details fail, we'll automatically retry the collection flow, which was already happening, but now you will see the status displayed as "Retrying" This new status ensures you have visibility into the retry process and keeps you up to date with your uncollected deposits You can learn more about Security Deposits in these detailed help articlesOwner Payouts

Hospitable has achieved SOC 2 Type II certification, independently audited by Johanson Group. This milestone reflects our commitment to protecting your data and maintaining the highest security standards as we continue to grow together.What this means for youSOC 2 Type II certification is the gold standard for security compliance in the SaaS industry. Unlike basic security assessments, Type II certification requires independent auditors to verify that our security controls don't just exist on paper - that they're actively working to protect your data, day in and day out, over an extended period.For Hospitable customers, this means:Your property data, guest information, and financial details are protected by independently verified security controls. We've demonstrated our commitment to security through rigorous third-party audit. Y

Take part in Hospitable's host survey for a chance to win a Hospitable swag box!We're putting together our second annual industry report on short and mid-term rental management, and we need your expert insights!If you have a spare 15 minutes, we invite you to complete our survey and tell us about your plans for 2026.We're looking to learn more about your 2026 growth plans, what tools provide the most value, how you're differentiating yourself from the competition, and more! We'll use your answers to learn more about you as a host, leverage more out of our partnerships with booking channels, and to produce our second annual industry report.We’re interested in hearing from EVERYBODY! However many properties you have, wherever in the world you’re

Hi to our Hospitable Community! It is that time again for our traditional monthly TAX NEWS! If you missed our bi-weekly Town Hall, this is one of our BIGGEST tax remittance announcements for our Direct Premium users yet! 🎉Hospitable is now collecting and remitting the following taxes for all Direct Premium bookings made on or after December 1, 2025:Idaho Idaho State Sales Tax Idaho Travel and Convention Tax Iowa Iowa Hotel and Motel Tax Local Hotel and Motel Tax Kansas Kansas State Retailer’s Sales Tax Local Sales Tax Transient Guest Tax Massachusetts State Excise Tax Local Option Excise Tax Cape Cod and Islands Water Protection Fund Excise Tax Convention Center Finance Fee Community Impact Fee Minnesota Minnesota Sal

We’ve launched the Community $HOST Grant: a new way to recognize and reward hosts who are the most active in making this space more helpful, active, and supportive.Each month, we’ll allocate $1,000 in $HOST grants to up to 10 contributors in the Hospitable Hosts Community.The goal? To celebrate the contributions you’re already doing: replying to questions, sharing advice, helping each other out, and growing this space together. Why?From day one, Hospitable has been built for and with our hosts. This year, we took that further and turned 100+ customers and employees into investors in Hospitable.The Community $HOST Grant is part of that same story. It’s a way to share recognition for the people who help us build, not just through product feedback or investment, but by showing up in the Community, supporting fellow hosts, and sharing what you know. How it works$HOST grants are

Hello 👋 ! Jake here from the Engineering team 🙇We’re rolling out Task Reminder Notifications, part of a bigger revamp of Operations notifications. Who is it available for?This feature is live for Beta users starting today 🎉If you’d like access, you can join our Beta program here: https://help.hospitable.com/en/articles/5388483-beta-features-overviewHow does it work?Task reminders will be sent 24 hours before the tasks start time and will only be sent to the assigned teammate.If the task is created within 24 hours of it’s start time, no notification will be sent.If the teammate has both an email address and a mobile number associated with their account, they will receive both notifications.If they only have one contact method, we will send the reminder through whichever method is a

Are you seeing fewer bookings?Lowering your prices just to get reservations?Staring at an empty calendar and not sure why?Reply with the URL of your Airbnb (or VRBO) listing, whichever has the most reviews.I’ll give you objective, straight-shooting feedback with a full listing breakdown.We’re launching something new here in the Community: The Listing Clinic, a weekly series where I take a close look at a few hosts’ listings and record short video replies explaining what might be holding them back—and what changes could unlock more bookings.Each week, I’ll review 2–3 listings and break down things like:Photos, title, and description Amenities and positioning Review patterns Booking trends and guest-experience cues Pricing and competitionThese are quick, practical checkups designed to give you clear insight into what’s working, what’s not, and where

We’re kicking off the holiday season with something special for our community!Our partners at Yhangry want to treat every single host who participates to an exclusive private-chef experience credit.Here’s what you get just for commenting:$200 Yhangry experience credit for you Plus $100 of credit for each of your guests (without limit; as many guests who want it can have it)Yes! Everyone who joins the giveaway wins, and you can share this with your guests too. 💜 It’s simple!Comment below with one of the following:Your most memorable Thanksgiving story A favorite recipe you love to serve during the holidays A cozy or creative Thanksgiving-themed photo from your camera rollComments are open until November 30 at 9 am PT / 12 pm ET / 6 pm CET.After the Thanksgiving weekend, the Yhangry team will email you directly with your reward an

Property Managers can now send certain owner emails from their own custom domain (the one used for the Owner Portal), instead of the default Hospitable domain.This currently applies to a few specific events:✉️ Email types covered: Owner invitation (includes username and invite link) Invitation reminder Bank account setup (only if the business already has a bank account and the owner has accepted the invite) Bank account verification reminder (only if a bank account has already been added)  ⚙️ How it works: We’ll try to use the domain configured for the Owner Portal. If it’s a Hospitable-managed domain

Hello everyone 👋We’ve just rolled out the ability to quickly access the Previous or Next conversation from directly within the Conversation screen, without needing to go back to the Inbox. It’s aware of any filters and search criteria that you entered on the Inbox page, and will take you straight to the Previous, or Next applicable conversation. If you have Beta features enabled, you’ll now see two new arrow buttons in your Conversation sidebar.(If you’re not on Beta yet, you can enable it under Settings → General.) Two new arrows in the top right - allowing you to quickly jump to the previous or next conversation Let us know if you’re using this. Is it saving you time?Update: This is now available to all hosts

We’d love to hear from you about two specific Metrics topics:If you could create your own dashboards/views in Metrics, how would you use this? Per owner? Set of properties? How would you personalize them? Revenue in one view, messaging in another? Imagine you can have any stats on there, not just what’s available in the current Metrics page. And related to that, what is some unique number crunching that you’re doing right now using the raw data that you export from Hospitable?

Hospitable has been working on an integration with KeyNest, and we're now ready to offer early access to a small group of hosts. We'd love your help testing it and sharing your feedback to make it even better.👀 What to expectYou’ll get early access to test the KeyNest integration within Hospitable.This is your chance to try it out, see how it fits into your workflow, and help shape the final product.🧪 A few things to knowNot everyone who signs up will be selected for the pilot. This is an early-stage integration: things may break, and we’ll need your feedback to improve.💬 Interested in joining?Just fill out the quick survey below to throw your keys in the ring!If you’re using smart locks today, or planning to soon, we’d love to hear from you.

Let’s talk Metrics!Join us on November 26 at 9 am PT / 12 pm ET / 6 pm CET for our next Town Hall, where we’ll walk through the latest updates on data you need to run your business.Have questions? Drop them in the comments and we’ll cover them during the Town Hall.Add to calendar: https://calendarlink.com/event/EPJH0--This is the thread to talk before and after the event. Feel free to drop your questions here ahead of time and we’ll do our best to cover them during the Town Hall. After the session, come back for a recap, resources, and follow-up conversation.

Share your most unexpected hosting moment for a chance to win a Minut Pro+ subscription for one year (sensor included). Whether it was a guest surprise or a lesson learned the hard (or funny) way, we want to hear the moments that taught you something new about hosting. Every story helps us all stay one step ahead.We’ll pick our favorite comment on November 7, and the winner will receive a free Minut Pro+ subscription for one year (sensor included).Comment below to join in!Deadline: November 6 at 12pm ETThanks to our partners at Minut for teaming up with us on this giveaway. 💜​@Minut_Molly ​@Minut_Alicja --About:Minut is the intelligence layer for pr

Our partners Minut is launching their Black Friday offer tomorrow (Nov 26), and they’ve shared a special discount code for Hospitable Hosts Community. 💜Code is PMINUT25, and it gives you 25% off all new Minut plans (Standard, Pro, Pro+) and any new hardware purchase.Details: 25% off your first year of a new subscription 25% off your initial hardware order Valid once per Minut account Offer expires December 2, 2025 Thank you ​@Minut_Molly (​@Minut_Alicja ​@Minut_Katrin) for sharing this special offer with Hospitable hosts! 

Following the latest update to our message webhook, we have updated our Zapier Integration to Version 1.3.0 with the following added to the message trigger:property and listing information specific emoji and attachment informationHow to use the new version 🔎Head over to Zapier. Create a new Zap: the latest version will automatically be used when selecting Hospitable as the first trigger step. Edit an existing Zap: In the 1st Step under Setup , click on the Change button. Reselect Hospitable from the list of Apps.​​​​ 💡 Need help getting started? You can find detailed guides and Zapier tutorials in our 

We've made some exciting updates to Marketplace Cleaning, Security Deposits, and Upsells! There are also some quality-of-life improvements to ensure you and your team stay on top of your operations. OperationsAdd images to Marketplace Cleaning checklists 🖼Hosts can upload multiple images to checklist items for marketplace cleaning tasks Images automatically sync to Cleanster when the booking locks 1 hour before the scheduled cleaning Cleanster cleaners can view these images to understand the expected property condition after cleaning You can explore Marketplace Cleanings in this interactive demo or learn more in this detailed help article