Hi Hospitable Hosts! Welcome to your new community space!

Here are answers to common questions about how the platform works, what’s different from Facebook, and how to get the most out of your experience.
 

Q: Do I need to create a new account to login?

A: No. You need to click “Login with Hospitable” and then enter your email/password.

Q: Why move to this new platform?

A: Our new community space is built to make conversations easier to follow, answers quicker to find, and your experience more focused. It’s organized by topic, free from distractions, and lets us highlight verified answers, share updates more clearly, and grow with features designed specifically for hosts.
 

Q: What kind of content will be in the new community?

A: Product updates, Town Halls recaps, events, hosting tips, questions & answers, community conversations, and more to come.

Q: Where do I start once I log in?

A: Head to the Introduce Yourself section, say hi, or browse topics that interest you.

Q: Can I customize my profile?

A: Yes! You can add a photo, short info about you, and other details to personalize your profile and help others get to know you better (under Settings).

Q: How do notifications work in the new community? Can I stay updated like on Facebook?

A: Absolutely! The community has a built-in Notification Center where you’ll see alerts for new replies, mentions, likes, and more whenever you’re logged in. Plus, you can choose to receive email notifications for activities like new posts or replies in topics you subscribe to. You can manage all your notification preferences (including topic subscriptions and email settings) in your profile to stay informed.

Q: How do I find or search for past discussions?

A: The community has a powerful search feature that lets you find posts, answers, and topics quickly. You can also filter results to get straight to what you need.

Q: What’s the difference between a “question” and a “conversation”?

When you post a question, you're looking for a specific answer, and once someone replies, you or the team can mark the “best answer” so it’s easy for others to find. A conversation, on the other hand, is open-ended and great for sharing ideas, experiences, or starting discussions without needing one definitive answer.

Q: Can I use it on mobile?

A: Definitely. You can access the community from your phone browser, and it works smoothly on mobile. The community platform doesn’t have a native app, but the experience is optimized for smaller screens.
 

Q: Why did you move away from Facebook?

A: Facebook is great for casual conversation, but it’s not built for organized knowledge-sharing. In our new home, you’ll find answers faster, see what’s new, and actually learn from others without digging through a messy feed.
 

Q: How do notifications work in the new community? Can I stay updated like on Facebook?

A: Absolutely! The community has a built-in Notification Center where you’ll see alerts for new replies, mentions, likes, and more whenever you’re logged in. Plus, you can choose to receive email notifications for activities like new posts or replies in topics you subscribe to. You can manage all your notification preferences (including topic subscriptions and email settings) in your profile to stay informed.
 

Q: Is the Facebook group going away?

A: Not immediately. We’ll still check in there, but all new updates and focus will live in the new community.
 

Q: Can I still ask questions like I do on Facebook?

A: Absolutely, and now your questions won’t get buried. You’ll also see verified answers from our team and other experienced hosts.

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We’ll be updating this page as more questions come in, so feel free to check back anytime.