Property Managers can now send certain owner emails from their own custom domain (the one used for the Owner Portal), instead of the default Hospitable domain.
This currently applies to a few specific events:
✉️ Email types covered:
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Owner invitation (includes username and invite link)
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Invitation reminder
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Bank account setup (only if the business already has a bank account and the owner has accepted the invite)
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Bank account verification reminder (only if a bank account has already been added)
⚙️ How it works:
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We’ll try to use the domain configured for the Owner Portal.
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If it’s a Hospitable-managed domain, we auto-add the needed DNS records, so everything should be good.
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If it’s an external domain, we show a warning that it’s not yet configured for sending emails.
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On the domain page, property managers will see the required DNS records so they can add them manually on their registrar.
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We will add help articles for this, as the setup is a bit technical.
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🎨 Templates & customization:
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We provide default templates, but you can customize and save your own.
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Shortcodes are available (names, links, etc.).
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Particularly useful on bulk emails, when dealing with multiple owners. Will be available soon.
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They’re not highlighted yet. We’ll improve that soon.
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🔁 Fallback behavior:
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If sending from the custom domain isn’t possible, we fall back to the Hospitable domain.
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This is always made clear in the sending modal.
🔜 What’s next:
We’ll be expanding this to more notifications like:
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Statement / invoice published
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Payout created
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Password reset emails
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More owner-related events
