Feedback wanted: Owner statements changes when markups apply to all fees

I think this change would make the most sense.

Hi! Thanks for this video and the explanation! While I do overall like this change for Owner Statements, I do think it still requires one other tweak.  I believe there should be a column added where the Owner can see the markup charged so that all fees are transparently represented on Statements monthly.  I would recommend adding an additional column for service fees showing the mark up.  Maybe this could be labeled in a way that the owner understands why this is happening, but I do believe the full markup amount should be shown, along with the service fees we are now having to pay on that, with the end result still remaining the same (due to PM, Due to Owner etc).  I think it’s always important for the owners to transparently see all costs and for nothing to be “hidden”.  I feel this change essentially does hide the true cost the guest is paying without communicating to the Owner what is actually happening on the fee side.  In addition, I have always manually double checked the Math in the owner statements.  There have been several instances where I found errors in the system where the math did not truly “math”.  Showing these fees instead of “hiding them” on the PM side also allows us as PM’s to ensure that overall the math, maths each month.  Please let me know if I am misunderstanding something! That could be the case since this is such a huge change.  Thank you! 

I 100% agree with Kim Tarin.  I do double check the math each month and like it to be as transparent as possible.  Thank you for thinking about this for us.  

Hey ​@KimTarin & ​@mindi ! When you request we show the markup on the Owner statement, do you mean the Host service fee? The Markup and the Service fees are often used to offset one another, and so they’re typical the same or close enough, but ultimately it’s the Service fee that has the impact on the final amount you receive. 

What if we add a column for the Host service fee percentage charged? Even though you can technically “math” without it (Gross reservation income - Net reservation income = Host service fees), this would make it much more explicit for Owners and perhaps easier to explain. 

Or did you truly want the Markup rate shown here, that Hospitable uses to mark up the set prices before pushing them to the platform? 

I like the change, I just wonder how you’re getting that split between the PM & the owner. I anticipate at least a few of my owners asking me how as well.

Thank you!

I had some feedback on the owner’s statements. So currently the numbers in the summary box in the top right of the published owner statement I send to owners doesn’t include all items. It’s not including cleaning fees to make this math work in the top right. However, it does show the cleaning fees in the reservation breakdown right below it. To me I understand where that missing $900 is but it’s not as readily apparent to owners and for the summary box we need to include all relevant line items.



 

Hi! Thanks for this video and the explanation! While I do overall like this change for Owner Statements, I do think it still requires one other tweak.  I believe there should be a column added where the Owner can see the markup charged so that all fees are transparently represented on Statements monthly.  I would recommend adding an additional column for service fees showing the mark up.  Maybe this could be labeled in a way that the owner understands why this is happening, but I do believe the full markup amount should be shown, along with the service fees we are now having to pay on that, with the end result still remaining the same (due to PM, Due to Owner etc).  I think it’s always important for the owners to transparently see all costs and for nothing to be “hidden”.  I feel this change essentially does hide the true cost the guest is paying without communicating to the Owner what is actually happening on the fee side.  In addition, I have always manually double checked the Math in the owner statements.  There have been several instances where I found errors in the system where the math did not truly “math”.  Showing these fees instead of “hiding them” on the PM side also allows us as PM’s to ensure that overall the math, maths each month.  Please let me know if I am misunderstanding something! That could be the case since this is such a huge change.  Thank you! 

 

Hey ​@KimTarin & ​@mindi ! When you request we show the markup on the Owner statement, do you mean the Host service fee? The Markup and the Service fees are often used to offset one another, and so they’re typical the same or close enough, but ultimately it’s the Service fee that has the impact on the final amount you receive. 

What if we add a column for the Host service fee percentage charged? Even though you can technically “math” without it (Gross reservation income - Net reservation income = Host service fees), this would make it much more explicit for Owners and perhaps easier to explain. 

Or did you truly want the Markup rate shown here, that Hospitable uses to mark up the set prices before pushing them to the platform? 

I don’t think this works.  I think there should maybe be a column in the Manager portion that shows the percentage we are marking up the cleaning fee, then maybe it’s reduced with a column that shows the service fee immediately reduced because of Air BNB charging the extra? I just don’t want the owners to think that we are getting a cut of the cleaning fee.  I want the math to be crystal clear the reason we are marking that up (original fee + additional markup amount - new Air BNB service fee).  willing to hop on a zoom to explain more if needed

I’m not following the conversation, what is a markup exactly? Can someone give me an example? Sorry this seems dense, I know! I’m just ensure why things would be marked up. Thank you! 

Hey there!

I’m just now catching on to this, so I started marking up my cleaning and pet fees today to compensate. Unfortunately, I’m late to the party on owner statements, and now the statements are showing the old cleaning fee—with the markup difference being deducted as a host service fee and sent to the owner.

I want to switch over to owner statements in Hospitable this month, but I can’t because they're no longer accurate. I had to pay my cleaners $350, but Hospitable is automatically deducting around 15% from every cleaning fee in the owner statement and allocating it to the owner. It’s showing $296 going to me/cleaning and $54 going to the owner, when it should always be the full $350 going to me so I can pay my cleaners correctly.

I updated all cleaning and pet fees today for future reservations, so hopefully this stops the issue moving forward—but is that actually the correct way to fix this?

I really need help getting this sorted out. Every time I try to fully switch to Hospitable as my primary software (and move away from QuickBooks), I run into something that I can’t seem to resolve. I want to use Hospitable exclusively so I can scale, but I can’t make the switch until these statements are clean, accurate, and presentable for my owners.

Oh yeah, I don’t use your dynamic pricing either, so that markup isn’t being utilized on my end. I’m just not understanding why the owner statement is showing money being deducted from my cleaning fee.

Any guidance would be truly appreciated!

Hi everyone,

I’d like to share a suggestion regarding how cleaning fees are displayed in Owner Statements now that Airbnb applies the 15.5% host-only service fee to them as well.

At the moment, the statement shows a split between:

• part of the cleaning fee going to the PM, and

• part appearing as a host service fee for the owner.

Even though the math technically works, this layout is confusing for owners and gives the impression that cleaning fees are being shared, which is not the case.

My proposal (simple and clear):

1. Show only the NET cleaning fee in the Owner Statement

   → the amount actually paid out by Airbnb after the 15.5% fee.

   This is the real operational value the PM uses to pay cleaners.

2. Do not show any part of the cleaning fee as a credit to the owner

   The owner does not receive cleaning income; they may cover the Airbnb host fee, but that shouldn’t appear as a portion of the cleaning fee in their statement.

3. Optional: Add a small note:

   “Airbnb now applies host service fees to cleaning fees. The cleaning fee shown here reflects the net payout.”

This keeps the statement accurate, simple, and avoids misunderstandings with owners who are not familiar with Airbnb’s markup logic.

Thanks for considering this!