We have some exciting updates around guest communication and workflow automation that will be sure to save you even more time!

Inbox

Voice-to-text is available in the Inbox

• Use the microphone button when composing a message to add a word-to-word transcription that is AI-powered and context-aware
• It will auto-correct your spelling and grammar
• You can ask it to draft you a message with a specific tone or context, and it will craft one immediately to send
• It works great when you're on the go with our iOS app (Android coming soon)
• Be sure to set your browser permissions to have access to your microphone when prompted

Live presence shows for hosts and guests

• You will now see the live presence indicator (. . .) when your guest is typing or viewing the chat
• They will also see when you are typing back or present in the Inbox

Integrations

Zapier version 1.1 is now live for all users

• We have now added actions that you can use in your automated workflows
• This allows you to automate sending messages to a booking, sending messages to inquiries, and responding to guest reviews
• You can learn more about our Zapier connection in this community post and this detailed help article

Direct

Our upgraded guest verification is now complete 🪪

• Direct Premium users and guests will now experience an improved guest vetting process
• This gives us complete control of the guest verification pipeline, ensuring no one will get held up
• Guests will experience smarter and more intuitive steps to identity verification
• This is also applied to all bookings where you request identity verification manually

Operations

Assign transactions to your businesses

• Instead of only being able to add transactions to your properties, you can now add them to your businesses
• These will not reflect on your owner statements or invoices but will appear in the accounting features, like our native profit and loss reports and QuickBooks integration
• You can learn more about business transactions in this detailed help article

Security Deposits

Support for alterations and cancellations

• When you make alterations to a booking, it will now reflect on the collection and release dates of the security deposit
• If you cancel the booking, the security deposit will also be canceled as well

Dynamic Pricing

Advanced controls are available for all users

• You can now control your weekend and local event pricing strategy, no matter your plan