Task reminder notifications are now live for all Beta users 🚀

Thanks for rolling this out! I’ll be toying around with it. Am I correct in thinking that the “Next Reservation” details would be provided in the reminder regardless of which cleaner is assigned to that next reservation? We have more than one cleaner and I need to be careful not to confuse them with “TMI” on turnovers that are not theirs to handle. It could be pretty easy for a cleaner to assume the “Next Reservation” is assigned to them even when it’s not.

Hey ​@Tom Beerley 👋 thanks for the response!

Am I correct in thinking that the “Next Reservation” details would be provided in the reminder regardless of which cleaner is assigned to that next reservation? 

You’re absolutely right on this. We’ve heard from other customers that including the next reservation is useful in case anything unusual unusual comes up like a same-day turnover, a long gap with no bookings or anything that might require a different actions during the task!

It’d be great to understand your scenario so we can refine the content in these notifications to benefit everyone 🙌

Can you share a bit more about how this creates confusion in your workflow? For example, would your cleaners assume every 'next reservation' applies to them automatically? Or is the concern more about clutter and noise?

What is the point of a task reminder if it doesn’t include the task list?

I’m trying to figure out how to send the “task list” to my ops team WHENEVER I want. 1 hour before check-out, 2 hrs after check-out, literally on the same day as the task itself.

I can’t seem to be able to control WHEN the “task list” gets sent because the %task_list% shortcode cannot be used outside of new task, updated, or cancelled notifications.

​@Jake Shepherd I alluded to the confusion in my earlier message... It's that If my cleaners receive a notification of tomorrow's cleaning, which makes reference to the subsequent cleaning after that, and if that subsequent cleaning isn't assigned to them, they might think that it IS assigned to them, when it's actually assigned to someone else, and it's obviously not good for two cleaners to show up at the same time to do the same cleaning. 

So using these reminders would actually create MORE work for me,  as it will require me to add extra communication to the cleaners to say, "Disregard the turnover that's referenced in that last reminder email, it doesn't apply to you." 

I know I've seen other hosts explicitly say they DO want their cleaners knowing when the next turnover is. In my case, I prefer not to, at least not by default, because I want our cleaners to treat our turnovers with urgency and not assume that they have a whole lot of slack for getting them done. 

So I think the takeaway here is that different hosts have different needs, that one size won't fit all, and thatnl giving us as much flexibility as possible will ultimately make everyone happy.

Hopefully it's in the pipeline to have the wording of these reminders be completely customizable, with short codes, etc., in which case we will each be free to include as much or as little information in the reminders as we wish.

Thanks!

--Tom

Love this! Just noticed it today but couldn’t find any documentation and Smarty was unaware. Literally joined the Community to confirm that it was a new feature.

Edit to add: The next reservation details are such a big win. You guys rock!

Hi ​@bupalo, thanks so much for your comment, and the kind words!

I’ve learned today (thanks to you) that there’s currently about a one-week delay between posting an update here in the Community and Smarty picking it up as a source. It’s just a limitation between the tools we’re using, but your feedback was really helpful, and we’re looking into ways to reduce that delay.

And welcome to the Community! 💜