Hey everyone! 👋
We’re working on a new addition to Upsells: Upsell Requests! We’d love to hear how you’d use this feature—and what challenges you face when certain upsells need manual approval.
Right now, any upsell purchased through the Guest Portal, like Early Check-In/Late Checkout or Pool Heating, is charged in full immediately.
But what if you need more control to confirm availability before charging the guest? That’s where Upsell Requests come in! 🎉
Guests will still be able to browse and check out upsells as usual, but certain products can be configured as “requiring approval”. Those will remain pending approval before payment is (fully) captured. As the host, you’ll be able to approve or deny the request, and we’ll handle the rest—seamlessly—for both sides.
This is perfect for offerings like boat rentals, private chefs, or anything that depends on availability.
We’re already laying out the roadmap, but we want your input to shape the experience:
- What kinds of upsells would you want to approve manually?
- What does your approval process look like behind the scenes?
- What information do you need from the guest to make a decision?
- Anything else we should consider?
Drop your thoughts below—and don’t forget to upvote the roadmap item if you’d like to stay in the loop: https://feedback.hospitable.com/p/upsell-requests
