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Hi everyone! 👋

 

A while back, we asked for your input on a new feature: Upsell Requests - and thanks to your feedback, it’s now live!
 

With Upsell Requests, you can now require approval before an upsell is confirmed and charged. This is perfect for offerings that depend on availability, like:

  • Boat rentals
  • Baby equipment
  • Early check-in / Late checkout (if you want more control)

Here’s how it works:

  • Guests can still browse and purchase upsells as usual from the Guest Portal.
  • But if an item is marked as “Requires approval”, it will remain pending after purchase.
  • You’ll receive a notification and have 72 hours to approve or deny the request directly from your inbox thread.
  • Once actioned, we’ll handle the charge, refund & guest notification automatically.

You can even ask guests to provide extra info (like arrival times or preferences) using the note field, giving you everything you need to make a decision.


To get started:

  • Check out our full guide: How Upsell Requests Work
  • This feature is currently in Beta, so make sure to have the 'Experimental features' setting toggled on in Settings > Preferences

As always, we'd love to hear how you're using this - or any cool use cases you're experimenting with. Let us know below!

No option to have them pay through Extra Services if they are an AirBnb customer?

Hey ​@Sam! 

If you sell an upsell through Hospitable, payment must be collected via Hospitable’s checkout.

But if you prefer to charge on Airbnb instead, you cannot use the Hospitable upsell for that item. In that case, use an Airbnb alteration or the Resolution Center so the payment is processed on Airbnb.

Hey ​@Sam! 

If you sell an upsell through Hospitable, payment must be collected via Hospitable’s checkout.

But if you prefer to charge on Airbnb instead, you cannot use the Hospitable upsell for that item. In that case, use an Airbnb alteration or the Resolution Center so the payment is processed on Airbnb.


Seems like a money grab. The Host Co. gives us the option to send AirBnb users to the Extra Services page where they can send payment through there so we don’t lose 7% of the transaction. Sales from Direct Bookings would obviously still go through your (or the Host Co’s) payment system but we should be able to direct AirBnb users to pay on AirBnb. So, sadly this is yet another reason I won’t be using your upsells and will continue to use The Host Co.

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