Hi everyone! 👋
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A while back, we asked for your input on a new feature: Upsell Requests - and thanks to your feedback, it’s now live!
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With Upsell Requests, you can now require approval before an upsell is confirmed and charged. This is perfect for offerings that depend on availability, like:
- Boat rentals
- Baby equipment
- Early check-in / Late checkout (if you want more control)
Here’s how it works:
- Guests can still browse and purchase upsells as usual from the Guest Portal.
- But if an item is marked as “Requires approval”, it will remain pending after purchase.
- You’ll receive a notification and have 72 hours to approve or deny the request directly from your inbox thread.
- Once actioned, we’ll handle the charge, refund & guest notification automatically.
You can even ask guests to provide extra info (like arrival times or preferences) using the note field, giving you everything you need to make a decision.
To get started:
- Check out our full guide: How Upsell Requests Work
- This feature is currently in Beta, so make sure to have the 'Experimental features' setting toggled on in Settings > Preferences
As always, we'd love to hear how you're using this - or any cool use cases you're experimenting with. Let us know below!
