We've made some exciting updates to Marketplace Cleaning, Security Deposits, and Upsells! There are also some quality-of-life improvements to ensure you and your team stay on top of your operations.
Operations
Add images to Marketplace Cleaning checklists 🖼
- Hosts can upload multiple images to checklist items for marketplace cleaning tasks
- Images automatically sync to Cleanster when the booking locks 1 hour before the scheduled cleaning
- Cleanster cleaners can view these images to understand the expected property condition after cleaning
- You can explore Marketplace Cleanings in this interactive demo or learn more in this detailed help article
Withdraw funds from the Marketplace 🏦
- You can now withdraw funds by navigating to your Settings, Payments and Payouts, then Marketplace
- A new Withdraw option appears in the ellipsis menu alongside the existing Add Funds action
- Clicking Withdraw opens a modal displaying the available balance that can be withdrawn
Notification rule for check-in and checkout times ⏱
- You can create a new team notification rule that will update your team when a check-in or checkout time changes
- This will automatically trigger when guests purchase an upsell or when team members manually adjust the check-in or check-out times in the Inbox
- You can learn more about team notifications in this detailed help article
Security Deposits
Payment recovery for failed deposit collection 🤌
- We'll now automatically retry failed security deposit payments every hour and for up to three attempts
- It will send a notification to guests after failed attempts with a link to retry their payment
- Guests will see a dedicated portal task to easily resubmit their payment information
Upsells
Streamlined guest experience for upsells 🛍
- After adding an upsell to the cart, guests are directed back to the product catalog page, where they can easily access the cart
- There's a quantity selector added within the cart in case they forgot to add additional items
- We've grouped items pending approval at the bottom of the cart for clearer visibility
Messaging Rules
Updated shortcodes for task and guest data 💌
- Use %task_type% in task notifications to automatically display the specific task type (cleaning task, check-in task, checkout task, maintenance task)
- Use %adults% to automatically show the number of adults in a booking ("1 adult" or "2 adults")
Booking.com
Booking warning about payment status ⚠️
- We now show a warning badge on the reservation to remind you when a payment needs to be collected from a guest
