Our leveled-up support gets you answers quicker than ever!
Plus, updates to Upsells and an Owner Payouts private pilot.
This week’s Town Hall focused on improvements to our support team operations, built to give you faster, more personalized help when you need it. From enhanced chat routing to upgraded internal tools for complex requests, our team is ready to resolve issues more efficiently than ever. You can watch a recap of all the ways our support team is trying to improve to help you!
We’ve summarized this week’s Town Hall below, but you can watch the full recording here. You can also check out all of our recent product updates in our changelog on the community.
Be sure to attend our upcoming events, including The Insider Series with Touch Stay on October 16, where you can ask our guest anything, and our next Town Halls on October 29 and November 12.
Our latest product updates
Airbnb Host-only Fees simplified
We’ve refined how markups apply to all Airbnb fees to keep payouts consistent when switching to the host-only model. You’ll see a clear, itemized breakdown of prices and fees, making it easier to adjust markups and preview changes. If you’re already on the host-only setup, we’ll automatically adjust your service fee to keep payouts stable.
Upsells that sell themselves
It’s never been easier to offer guests Upsells. You can now use one-click templates to add proven enhancements, each with photos and descriptions. Plus, we’ve added automated follow-up emails to recover guests who abandon their cart, helping you capture more revenue per booking. Take our interactive demo to explore Upsells today!
Updates for easier owner payouts
For Mogul users, we’re launching a private pilot for owner payouts so that you can transfer earnings directly to owners via secure bank transfers. The setup is simple, and your payout structure automatically aligns with your statements for October and November. Be among the first to join the pilot and put owner payments on autopilot.
Smarter operations with KeyNest and Zapier
We’re expanding how automation works with your tools and properties. Our new KeyNest integration lets you share keys securely through more than 7,000 lockers worldwide, ideal for hosts without smart locks. And with Zapier 1.2, you’ll gain access to richer reservation, property, and message data, unlocking more powerful and personalized workflows.