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Hey folks, Miles here from the Hospitable Marketing team, here today to talk to you about community. So Hospitable obviously loves community.

We have our bi-weekly town hall, which is an opportunity to share everything we've been working on, get your feedback directly, live.

We also have our Facebook group, another great way to let you ask your questions, to speak with other like-minded hosts and get connected.

So we absolutely love being a transparent company and getting hosts connected to each other and us connecting to other hosts so that we can learn from them and improve our products and design it in a way that works for more of you.

There's some challenges with our current setup though. So the Facebook Group is limiting in a sense of our own team has challenges accessing it sometimes and hosts as well sometimes have challenges.

They're not always active on Facebook so they have to create a profile specifically to join the group and then their account can get marked as spam if they're a brand new account and they don't have any friends yet and maybe they don't have a profile picture setup just yet.

It's also I'll see you in pretty limiting format. Your questions can get pretty buried, our answers can get pretty buried in comments and it's not always clear if everything's been answered succinctly and if there's a correct answer being provided or not.

So what's the solution? Well, the solution that we've come up with is to launch our own community on a different platform.

It's very helpful. So community.hospitable.com is going to become the new hub for everything hospitable and the way to interact with us as a company.

So come say hello in the community hub. It's going to be a place where you can ask questions just like you do with a Facebook group right now.

But there's a lot more flexibility, ability to add polls and add images in a much clearer way. And, most importantly, it's going to be much clearer when the correct answer has been provided by our team or a fellow host.

We're going to mark answers as being correct to make it much more efficient use of the community. And actually be able to get that question and answer format with it.

We really do need. We're also going to add in product updates in there and loads more exclusivity. The content that's going to live in this hub.

Like I said, this is going to become the place that you come and interact with hospitable outside of the product itself.

If you want to get more hosting tips, more ideas from fellow hosts, this is going to be the place to be.

So, I would love for you to go and check it out today. We are launched. We are live. So, go ahead.

Go to community.hospitable.com. You can log. Again, with your hospitable email address and password. Super easy to do. We are already getting active.

We have a few hosts in there that have tried and tested it. And if you're in the first 100 hosts, you'll also get a special community founding member badge.

I encourage you to go in there, ask your questions, post your interesting insights of what you're seeing in your market, and get to know the community a bit better.

If you've got a question about community, feel free to post it in the community itself, and we'll reply to you.

We're even hiring a dedicated community manager to help us manage this and make sure that it's an engaging and useful place that everyone involved.

Okay folks, that's all from me. Please do go ahead to community.hospisible.com and check it out. Thanks.

I may be in the minority but this way seems like there will be less engagement and seems much more limiting. Unless that is what companies are going for these days. I see the benefit as a company but Facebook groups are definitely where all the action is.


Is there an app to access the platform? Or is it just through a browser? I have a feeling more interactions would happen if it was in an app. 


Hi both! Thanks for sharing your thoughts. 🙌

​@MoniqueD We get that Facebook is familiar, easy, and part of the daily scroll, so the new platform might feel different at first. But it is designed to keep conversations organized and answers easy to find, so engagement is more focused and useful. Plus, we’ll be rolling out more community features as we grow. Give it a try and let me know how we can improve the experience.

​@Michael Kirkland Currently, there’s no app, it’s browser-based only. Looking forward to seeing you around. :) 


I think it is wise to steer from Facebook because not everybody uses it or wants it. I have it but rarely get on it. I do agree with one poster that if you had an app I might tend to click on it over a coffee and seek out in the group. I get that everyone is different though -  just my two cents.


Change is always hard, I have to keep reminding myself to come on here, but I do find it useful to be solely and directly on the Hospitable website for Hospitable related questions. Thank you for creating this, but I agree, and app would be amazing as I am always on the go.


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