High Value MCP Use Cases

Great examples, ​@Steve Goldsby.

This is where I think MCP becomes particularly interesting for hospitality.

We’ve been approaching the same problem from another direction with Una by Polydom: instead of creating a collection of individual automations, we’re building an AI Digital Employee that can use PMS context, guest conversations, policies and operational rules together — then communicate, take action or escalate to a human when judgment is required.

The distinction between “AI giving me a report” and “AI actually doing the operational work” is becoming very interesting.

I’d be curious which of these workflows has created the biggest measurable time or revenue impact for you so far.

Here’s a great use case.   I’m going to do QC checks at my properties in FL and KY next week.  I asked Hermes (using Hospitable MCP) to generate a QC checklist based on best practices and issues guests have raised in the past year.  30 seconds:

KY + FL Guest-Issue Walkthrough Checklist

Built from Hospitable public/private reviews and ops issue alerts, past 12 months (≈ Oct 28, 2025 – Oct 28, 2026). Active properties only: Backroads & Barrels (KY) + four 30A townhomes (FL). Glacier and Lowcountry excluded.

Walk dates: ____________________  Tech/HK with: ____________________  Phone photos of defects: Yes / No

How to use this packet

Print single-sided or duplex. Carry a pen. Check boxes on site. Photograph anything broken before leaving. Do-first items are reputation / repeat-failure risks. Property pages are punch lists on top of the shared FL list.

Suggested order if time is tight on 30A: Ivybridge → Twickenham → Lochshire → Merry Way. BRB = its own day.

Standard walk order (every home)

☐  Arrive like a guest — lockbox/code, first 5 minutes of friction

☐  Life safety — detectors, GFCI, extinguisher dates, railings

☐  Water — every toilet (2–3 flushes), every shower, kitchen faucet, fridge water, under sinks

☐  Power / comfort — AC to setpoint, each thermostat, ceiling fans + remotes, cart outlet

☐  Sleep — strip one bed per room type; check protector + sheet stains; squeeze pillows

☐  Kitchen load test — basics visible; fridge shelves; ice; opener/knives; dishwasher if time

☐  Garage / cart / bikes / beach gear — function, rust, seatbelts, charge test

☐  Outdoor — deck waste, cushions, chairs, lights, grill/fire features

☐  Consumables — paper, soap strength (not watered down), trash bags, TP, laundry soap

☐  Photo defects + note vendor follow-ups before you leave

DO FIRST — recurring / reputation risk

These showed up more than once in the past year or already cost stars/credits.

All four 30A homes (Ivybridge · Lochshire · Merry Way · Twickenham)

☐  Smoke / CO detectors — Press-test every unit; replace any that chirped after power blips (Ivybridge heavy; credits paid on beeping stays).

☐  Fridge water dispensers — Fill/flush/filter; confirm cold water + no leak. Failures at Ivybridge and Twickenham (ops tracked into Sep).

☐  Door locks / codes — Set known test code; lock/unlock from outside; deadbolt throw; backup code path; lockbox works.

☐  Garage door + laundry GFCI — Full open/close; reset/test GFCI that killed garage (Twickenham pattern).

☐  Golf cart / LSV — drive test — Drive, reverse, lights; every seatbelt (Ivybridge rear belt dead).

☐  Golf cart — charge cycle — Charge on house outlet; watch for heat/smoke/smell (Twickenham smoking cart plug).

☐  Golf cart — key + lockbox — Key present, lockbox labeled, waiver/code path matches welcome book.

☐  Linens / towels — stain check — Hold sheets/towels to light (Ivybridge queen sheets + towel; ops stained-sheet alerts).

☐  Mattress protectors — Replace any plastic / shower-curtain feel (Twickenham ★4).

☐  Deep clean under furniture — Entertainment console, couch edges, rugs (Ivybridge: chips/dust/toys → cleanliness 4).

☐  Beach chairs — rust — Replace any that transfer rust to clothes (Ivybridge).

☐  Carpets — spot stains — Especially bedrooms (Ivybridge).

☐  Kitchen faucet spray pattern — Full on/off/pull (Lochshire sprays sideways).

☐  Fridge door shelves — Load-test with bottles (Lochshire shelf won’t hold weight).

☐  Toilets — every bath — Flush 2–3×; flappers, fill valves, seats clean (Lochshire Thanksgiving; BRB multi-toilet Oct 2026).

☐  Bathroom odor cold-start — Smell half baths / guest baths (ops: sewer-like odor on FL).

☐  Deck / balcony pet waste — Full walk before leave (Twickenham ★4: dog poop on arrival).

☐  Balcony cushions mildew — Lochshire called out mildew on balcony chair cushions.

☐  Bath safety / mats — Non-slip mats or runners (Twickenham: slippery floors with kids).

☐  Master fan / light remotes — Present and paired (Ivybridge master remote missing → fan only with light).

☐  Wi-Fi speed + password card — Phone speed test; card matches live network.

☐  Bikes — Tires, brakes, seats; baskets = easy win (Merry Way ask).

☐  Closet hangers visible — Lochshire request.

☐  Wine opener findable — Lochshire — present or couldn’t find.

☐  Kitchen knives present — Lochshire.

☐  Pillows quality check — Lochshire TLC note.

☐  Bedroom reading lamps — Lochshire — improve for evening reading.

Backroads & Barrels (KY) — do-first extras

☐  Every toilet after Oct failure — Half bath + bath before master especially; leave only after 3 solid flushes each.

☐  Electric grill decision — Guests ★4’d it for meat — propane/charcoal add or clear listing expectation.

☐  Traeger lid — Reported broken May — replace/repair.

☐  Smoker deep clean — Sep feedback: deep clean hadn’t been done in some time; add to maint schedule.

☐  BBQ tools present — Fork/tongs keep walking off — inventory and secure spares.

☐  Golf simulator — Power on + software path guest can follow; confirm not “unavailable.”

☐  Hot tub full heat cycle — Jets, cover, chemistry, no error lights.

☐  Barrel sauna — Heat cycle and safety check.

☐  Fire pit — Usable, tools, no hazard clutter.

☐  Front porch rocking chairs — Sit/rock each; door-closest chair failed assembly / guest fell.

☐  Garage railing sharp edge — File or cover (May private feedback).

☐  Living room couch wear — Black streak reported May.

☐  Pathway solar lights — Replace broken front-path units.

☐  Flies / screens / door sweeps — Called out in private feedback.

☐  Paper towels actually stocked — Aug private: none on arrival.

☐  Soap / shampoo not watered down — Aug private: bottles “basically water.”

☐  Ice makers or bagged ice — No ice in freezers Aug; bag ice + book note if makers weak.

☐  Upstairs fridge interior clean — Aug private feedback.

☐  Hall shower grab bar — Match downstairs (Aug request).

☐  Kitchen tools — Mixing bowls, meat thermometer, crockpot visible.

☐  Patio table — Repair/sand/stain/seal if still open from Oct ops.

☐  Bedroom wall mirrors — Large groups clog baths for makeup/hair (Apr ask).