Hello,
I am relatively new to Hospitable and am excited to see that there is a guest verification feature. It seems like a great option for cases where Airbnb or VRBO guests come through unverified, or for Booking.com guests. However, I am wondering how it actually works in practice. Let’s say the verification identifies a risky guest and I want to cancel. Wouldn’t I be penalized for initiating the cancellation? I know there are ¨waivers¨ for host initiated cancellation, but in my experince the OTAs really really don’t want you to cancel as a host. Has anyone had success not being penalized for a cancellation that resulted from a guest verification that came back risky?
Thanks for your help, lots to learn.
