Hi everyone,
I’m curious how other property managers here handle owner communication and reporting.
We already provide owners with access to KPIs via the owner portal and monthly reports, but I’m currently thinking about adding proactive quarterly performance summaries to better explain why a property is performing well (or what actions we take if it’s not).
A few questions I’d love to hear your thoughts on:
• Do you actively send quarterly or strategic performance updates to owners, or do you mainly rely on dashboards and monthly reports?
• How do you usually benchmark performance for owners (market comparison, ADR, occupancy, RevPAR, etc.)?
• Do you use external tools for market benchmarks, or do you keep it more high-level?
From a product perspective, it would also be interesting if Hospitable could support basic market benchmarking directly inside owner KPIs (e.g. property vs. market averages). That could be a big value-add for owner retention.
Looking forward to learning how others approach this 👋
