I am attempting to connect my bank info but the system repeatedly says the state format is incorrect. I have tried the full name as well as the postal abbreviation but neither works. Any suggestions?
Question
ID verification for bank info
- Hospitable Team Member
Hi
The state format error during bank account setup can happen for a few reasons, so here are some things to try.
For the state field specifically:
- Make sure there are no extra spaces before or after your entry
- Try using just the two-letter abbreviation
- Clear the field completely and re-enter it fresh
General troubleshooting:
- Double-check that all your personal details exactly match what appears on your bank account
- Ensure your address information is complete and accurate
- Try refreshing the page and starting the process again
If you're still getting the same error after trying these steps, probably our Support will need to take a look.
I hope this helps. 💜
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