There’s a lot you can do in Hospitable, but when you're just starting out, a few key steps make all the difference.
Here’s what our onboarding team recommends for a clean, confident setup.
Channel connections
- Start by connecting Airbnb via OPS
- Then add VRBO and Booking.com
- Once everything’s verified, switch Airbnb to PMS (if applicable)
Calendar & pricing checks
- Double-check your calendar: availability and pricing should be accurate across all platforms
- Review your fees: cleaning, pet, extra guest, etc. These must be correct before accepting any bookings
Guidebook & messaging setup
- Create a Guidebook: if one does not exist, create one using tools like Canva or Touch Stay
- The purpose is to decrease the workload of check-in/check-out messages by providing all necessary property information
- Load it into your Knowledge Hub in Hospitable to power automated responses
- Set up these key automated messages (Messaging Rules):
- New reservation
- Check-in instructions (1-3 days before arrival)
- Secure check-in (sent morning-of):
- This message should contain the smart lock code, Wi-Fi password, and any specific access instructions
- It should be a shorter message that removes the House Rules and House Manual
- Check-out instructions
Other essentials
-
Turn off review automation (for now): this lets you send AI-generated reviews manually from your inbox
- Explore the Guest Portal: useful for collecting guest info and displaying your rental agreement
- Rental Agreement: utilize to collect necessary information and simplify the guest check-in process
- Introduce Upsells:
- Common upsells include early check-in, late check-out, pool heating, and pet fees
Need help with any of these? Drop a question here, or book a Orientation call, or a Rapid Rollout.
Hospitable Team 💜
