Industry Conversations

First time in 2 years. No new  reservations for 3 weeks for 2 properties on Airbnb or VRBO. Operate with all 5 stars reviews for 2 years. This came out of nowhere and isn’t getting any better. Competitive prices and discounts offered. I need feedback please. 

Has anyone used IntelliHost? If so, what are your thoughts overall and what is your opinion on the Premium level vs the Agent level subscription?

Is anyone successfully using Bellhopt?  I’m in Austin, Tx and I’d love to offer grocery delivery as an option but it’s way too hot to leave groceries outside for more than a few minutes. I don’t have the option of putting them away myself. Thank you!

I’ve been getting a lot of people fighting back on doing them because “Airbnb “ is telling them to not do anything off platform? 3 years never had these problems until now. Always been listed I require those as well. Just odd all of a sudden, would love to know what Airbnb is feeding them from that side. Anyone else experience this?

I desperately need some help! ​@Brandon Huetteman doesn’t have any appointment times for the next two months and I can’t get find education anywhere on Hospitable or get answers from Smarty.  I finally hired a bookkeeper and we’re really struggling to find an accurate way to reconcile reported booking payments to what is actually deposited.  Airbnb and Vrbo do lump deposits making it extremely difficult to determine what is what with 18 different properties.  Does anyone have a system or report that works?

Hi, i'm looking to invest in an ev charger,What is everybody using what brand? and had the best of luck with

It would be great to be able to set the minimum night stay based on what platform (Airbnb, VRBO, direct booking). Guests are different personas depending on which platform they come from and that determines the length of stay us hosts would want to offer/encourage. 

We just had a guest with two EV vehicles and want to attract more therefore we are looking into charging stations as well. Seamless integration would be very nice. I see Hospitable integrates with https://guestcharge.co/ which seems to serve only the UK market. Does Hospitable plan to integrate with https://www.ok2charge.com/electric-vehicle-charging-software , https://evmatch.com/solutions/vacation-rentals/ or other?

Hi everyone,I’m putting together a monthly virtual networking meetup for Airbnb hosts, lodging owners, hotel managers, food & beverage and hospitality professionals.The goal is to create an open, communicative space where people can share resources, learn from industry experts, exchange ideas, and maybe even organize some fun onsite visits, in person events and inspiring property walk-through in the future.What we do can be a pretty niche and isolating line of work sometimes, and I’d love to connect with more like-minded people who care about hospitality, creativity, guest experience, and building meaningful spaces.No fees, commitments, sales pitches, or catches — just an old-school community vibe where people can support and learn from each other.If that sounds interesting to you, feel free to send me a direct message or reply to this post. First meet up will be mid August.Thanks so much,Chris : ) 

We have a hot tub and I would LOVE to see anyone’s hot tub agreements and signage around hot tub. Looking for the proper terminology for the rental agreement and creative ways to have Hot tub rules hung.

What is the best way to complete this? Does Hospitable have a native integration with GHL? I’m considering using Webhooks of Zapier. Curious as to if anybody has done this yet. Thanks in advance. 

Hey all,I’m still very new to booking.com and it’s a bit of a struggle.We have a guest that booked a non-refundable stay but now chose to cancel for personal reasons. I’ve agreed to give her a refund if we can get the dates rebooked.In the booking.com platform I only have an option to cancel and agree to waive the cancellation fee. I can’t find out what the cancellation fee really is but all google searches and their support Chatbot make me believe it is the full reservation fee. Has anybody gone through this before? Is there something wrong in my settings?Thanks,Thomas

This issue has been occurring for the past few months.Upon new guest arrival, a message is automatically sent to guests stating : “We encountered an issue while setting your code on the lock. No need to worry! Please use this code instead xxxx”The problem is that the “backup” code is always the exact code it was meant to be in the first place!Eg: if the code was always meant to be 5566 (the last 4 digits of a phone number), then this error message is sent out to the guests just before checkin saying “We encountered an issue while setting your code on the lock. No need to worry! Please use this code instead 5566”It’s confusing for guests and also unnecessary. This is happening on both ABB and BDCThanks in advance to anyone who can explain and solve this. 

I have received 4 bookings recently via either Airbnb or VRBO that have went straight to Pending and awaitng my approval.  I believe I have all the settings correct for Instant Book and have never had any issues in the past. Some of these bookings were over a week in advance so they wouldn’t be considered last minute bookings. Anyone have any suggestions? 

Has anyone signed up for the top rated guest discount? Did you raise the markup for Airbnb to account for this? Does the discount stack?  

Hey everyone!We’ve been working hard to make getting started with JottoGo as fast and frictionless as possible, and I wanted to share two quick updates with the Hospitable community:See a personalized welcome letter for your property (no sign-up required)One piece of feedback we’ve heard repeatedly is that hosts want to see the finished welcome letter before creating an account.So we’ve just launched jottogo.com/try.In about two minutes, you can generate a personalized example for your own property—no sign-up required. It’s the quickest way to see exactly what your guests would receive and how JottoGo looks in practice.I’d really love your feedback if you give it a try!Also… Last chance for the 90-day Pro trialA quick heads-up: our early-adopter 90-day free Pro trial officially ends at the end of this month.If you’ve been thinking about trying JottoGo, this is your chance to use the full Pro plan across your properties for an entire season without paying anything.You can create your pe

Hi All - would anyone be willing to share their pet agreement language that they use with guests who are bringing their pets with them? This is new for us so am looking for example language that ensures the renter respects the property and cleans up after their pet before leaving etc. Appreciate anyone willing to share. Thank you! 

Who is listing on agoda?? Any good traction? Worth it? Currently on airbnb/VRBO (not booking.com as I’ve heard it’s a headache)

I still rather routinely have alteration request errors. For example, a recent guest is trying to alter the reservation from one guest to three guests, and the Airbnb platform is saying this will result in $111 decrease in the price of the reservation. There is nothing in our policies about this at all, and it makes no sense. I have two different reservations that are having issues like this. Anyone else?

Hello! I need to talk with somebody at Hospitable today. There is a hold on a weekend and the guest is not varifiying their ID and it's causing me to lose revenue. How can I get ahold of someone?

Hi everyone,I’m posting here because my support ticket is currently stuck in the queue, and my Booking.com listing is completely dead in the water (showing as Closed/Unbookable on the Extranet), I really need a Hospitable staff member or engineer to take a look at our connection mapping.Here is exactly what happened: The Background: We had multiple mapping issues with this specific Booking.com listing previously. To fix it, we created a duplicate listing, muted it, disconnected it from Booking.com, and then reconnected the muted one. It initially looked perfectly fine. The PriceLabs Trigger: The next day, we integrated PriceLabs. As required, we unpublished the listing temporarily to finalize the pricing settings. The Glitch: After doing this, the Booking.com listing completely vanished from our Hospitable properties dashboard. Simultaneously, on the Booking.com Extranet side, the listing’s status flipped to "Closed / Unbookable." Where it stands now: We called Booking.com suppor

Curious to see what other operators out there are using for damage waiver protection for their homes. We have used Truvi the past two years and we have seen their process change alot lately. They used to be known for replacing damaged linens and towels, etc...but any damaged linen, towel, bedding, etc that we have reported lately they have declined it saying its normal use. Even after being washed, time stamped, and before and afters. We have been declined every time lately.Are there any operators that are satisfied with alternative companies?

Apart from JottoGo… what are your top 3 Hospitable integrations? 👀Obviously I’m going to say JottoGo for mine, so let’s put that one aside. 😄If you were setting up a brand new hosting business tomorrow, what are the first three integrations you’d connect to Hospitable?I’m interested in hearing about the tools you genuinely couldn’t live without.Bonus points if you tell us why each one made your top three.I’m secretly collecting ideas for a Top 10 Integrations Every Short-Term Rental Host Should Know About article, so your recommendations might end up helping a lot of other hosts too.

Hi Hospitable hosts,I’m starting a separate thread based on Petra’s recommendation so this does not get buried in my longer Hospitable/Smarty/Vrbo messaging incident thread.Bottom line up front: I’m looking for practical Vrbo host experience with review moderation, Owner Grace Period timing, technical escalation, and whether Vrbo can reopen a host-review window after inaccurate support guidance.Questions for Vrbo hosts Has anyone had Vrbo’s technical team roll back or reopen the host-review timeline so the host could still submit a review? If Vrbo support gave you inaccurate deadline guidance, were you able to get the host-review option restored? Were you able to escalate a review/moderation decision before or after the Owner Grace Period ended? Did Vrbo ask for your side of the story or any host evidence before approving the guest review? Did you submit your host review while review moderation was still unresolved, or did you wait? Did a Vrbo supervisor, review specialist, o

Does anyone know how we can add monthly upsells for a property to that property’s end of month statement? For example, I have a co-host client and we offer upsells for pool heating. However, these purchases do not show on the end of the month statement and therefore have to be manually calculated creating some confusion.