Welcome

If you’ve been using our software and Community for a while, you probably don’t need a walkthrough of how to log in or where to find the “Introduce Yourself” thread. This article is for you: the experienced Hospitable host.Here’s how you can get the most out of this space and give back in ways that will help those just getting started. 1. Jump into open questionsYou’ve been through the trial and error; now share what worked. Even a one-line answer could unlock progress for another host. You’ll find Hospitable-related discussions, industry chats, and a handy filter for “Unanswered” posts where your input could make a difference.→ Hospitable Conversations→ Industry Conversations→ Unanswered questions 2. Give feedback to the Hospitable teamWe regularly share feature updates, early concepts, and behind-the-scenes changes right here in the community. Your feedback helps us refine ideas before they ship, and your use cases influence what we build next.→ Product Updates→ Feedback 3. Become a

Join the waitlist and be the first to know. --Hi there! 💜Whether you’re just getting started with short-term rentals or deep into researching the right tools, we’re welcoming you to explore our Hospitable Hosts Community.At Hospitable, we believe great hosting should feel simple, scalable, and human. That’s why we built a platform that takes care of the busywork, and a community that connects you with others who’ve been there before.You don’t have to be a Hospitable customer (yet!) to benefit from the Hospitable Hosts Community. Even though you have a limited access, it’s a great way to get a feel for what we’re all about.Here’s what you can do right now:1. Browse open conversationsSome parts of the Community are public, meaning you can:Search for answers to common hosting questions (Industry Conversations) See how experienced hosts handle their hosting business All Hospitable related conversations are closed for logged in hosts2. Discover how we think, build, and supportOur team and

We have some exciting improvements for the guest portal that make it easier to navigate while showcasing your company's brand! Plus, there are a few quality-of-life updates. Guest PortalNew intuitive and branded design 🖌The guest portal got a fresh redesign that makes it easier for guests to navigate, complete tasks, and purchase upsells You can also brand your guest portal with your logo and colors, showcasing your company's styling Lastly, you can now add your custom domain and create a subdomain to the guest portal, ensuring guests feel they're on the right siteSecurity DepositsBooking.com listings show deposits 🔓Your Booking.com listings will now display that a security deposit needs to be collected to create a reservation Explore how to set up and collect security deposits in this interactive demoUpsellsEasier visibility on the quantity purchased 🛍You can now see the quantity of an upsell that your guests bought in your inbox, and the confirmation email sent to youCalendarLoad

Our product team has released a few updates that should make collecting security deposits and selling upsells much easier! Check them out! Security DepositsLive for Booking.com reservations 🔐Users on our Host, Professional, Mogul, and Direct Premium Legacy plans can now collect, hold, and release security deposits for your Booking.com guests Learn more by exploring this interactive demoSecurity deposits added to the Apps page ⚙️It's easier than ever to get started with security deposits with detailed instructions and a "Get Started" guide on the Apps pageBooking.comAutomated AI review replies 🔮We can now generate an auto-reply to your Booking.com guests the same way we do with your Direct and Airbnb reviews Just review and click send, we will take care of the rest You can learn more about how it works in this detailed help article (though it references Airbnb, all the content now applies to Booking.com)UpsellsImproved Payout History in Settings 🏦Payouts are now grouped by date and m

We're excited to introduce owner portals for our Mogul users! Now, property managers can share a branded portal with their owners to share monthly statements. We also have exciting updates for Copilot and security deposits! Owner PortalsLive for all Mogul users 📲Highlight your performance and maintain a great relationship with your owners without the large time commitment You can share a branded portal where owners can view quick highlights and their monthly statements in one place They can download owner statements and quickly view the current month's metrics Set your branding by adding your logos, domains, and colors to ensure you look professional to your owners Learn more by exploring this interactive demo and reading our detailed help articleCopilotUpdated booking data and teammate access 🔮Copilot can now access and answer questions about availability rules, property pricing settings, and calendar data Secondary users on your account can now access Copilot to ensure they have th

We have some exciting updates around guest communication and workflow automation that will be sure to save you even more time!InboxVoice-to-text is available in the Inbox 🎙Use the microphone button when composing a message to add a word-to-word transcription that is AI-powered and context-aware It will auto-correct your spelling and grammar You can ask it to draft you a message with a specific tone or context, and it will craft one immediately to send It works great when you're on the go with our iOS app (Android coming soon) Be sure to set your browser permissions to have access to your microphone when promptedLive presence shows for hosts and guests 💬You will now see the live presence indicator (. . .) when your guest is typing or viewing the chat They will also see when you are typing back or present in the InboxIntegrationsZapier version 1.1 is now live for all users ⚡️We have now added actions that you can use in your automated workflows This allows you to automate sending messa

We're excited to provide security deposits for more of your bookings and make it easy to set up your branding!Security DepositsDirect Premium in beta and Airbnb in private pilot 💰Set a security deposit for your properties, and we'll automatically collect, hold, and release them for DIrect and Airbnb bookings Quickly request charges when an incident occurs with guests right in the Inbox Guest verification and chargeback protection are included on all security deposits Airbnb bookings are free while in private pilot, which you can sign up for here Direct bookings come with a 2% fee for every security deposit Take an interactive tour of Security Deposits to explore it more Read our detailed help articles to learn moreDirectUpdates states where we file and remit taxes 🗺Direct Premium users now have more states where we take care of their taxes Georgia: State Sales Tax, County and Local Sales Tax, State Hotel-Motel Fee Illinois: Illinois State Hotel Operators Occupation Tax Indiana: State

We've made some fantastic updates based on feedback we've collected from you! Check out what's new with upsells, Quickbooks, Dynamic Pricing, and much more!UpsellsUpsells are available on all booking channels 📈 Regardless of which platform a reservation comes in from (even iCal and manual), guests can now purchase upsells in the guest portal You will receive the payout for the upsell just like a Direct booking, 24 hours after check-ins Guests will receive an email confirmation if they provide an email address on the checkout page Add pictures and descriptions to your upsells 🖼 Add more context when offering upsells to guests with a photo and description You can also add quantities to your products or services so guests can purchase multiple Upsells can be purchased on accepted bookings ✅ Guests can only purchase an upsell after you have accepted their reservation They can still view your offered products and services but are not able to checkout AccountingQuickbooks Integrati

We've made things easier across the board for all users! From purchasing a custom DIrect domain to customizing your domains, we've got you covered!DirectPurchasing a domain is more intuitive 🌐 When buying a custom domain in Hospitable, we now check different top-level domains (.com/.net/.rental/etc.) to ensure it's available AirbnbCustomize your fee structure 🤌 You can now charge your fees based on a specific basis, including for pets Choose between per stay, per night, per pet per stay, per pet per night IntegrationsHappy Guest 🏡 We now have a detailed page dedicated to our Happy Guest integration Dynamic Pricing Syncing fees happen in real-time 🔁 Now when you change your fee structure or amount, they will sync in real-time instead of waiting for the sync period

Hi Hospitable Hosts! Welcome to your new community space! 👋Here are answers to common questions about how the platform works, what’s different from Facebook, and how to get the most out of your experience. Q: Do I need to create a new account to login?A: No. You need to click “Login with Hospitable” and then enter your email/password. Q: Why move to this new platform?A: Our new community space is built to make conversations easier to follow, answers quicker to find, and your experience more focused. It’s organized by topic, free from distractions, and lets us highlight verified answers, share updates more clearly, and grow with features designed specifically for hosts. Q: What kind of content will be in the new community?A: Product updates, Town Halls recaps, events, hosting tips, questions & answers, community conversations, and more to come.Q: Where do I start once I log in?A: Head to the Introduce Yourself section, say hi, or browse topics that interest you.Q: Can I customize m

This week, there are many valuable updates that anyone can use! Try a new beta feature, automate your workflows, purchase domains, plus much more!Security DepositsPublic beta is live for Direct Premium bookings 🏦You can automate the collection of security deposits from guests who book through your Direct site Go to your property's settings, go to pricing, and set the amount you want to collect under the Hospitable Security Deposit option We collect the deposit two days before check-in and release it two days after check-out We will notify your guests, automate the collection, and include chargeback protectionDirectBuy a custom domain within Hospitable 🌐You can now buy your very own domain right within Hospitable If you're not as tech-savvy, this completely removes the pain of registering your domain and managing your DNS settings Soon, you will be able to send emails from your custom domain bought through Hospitable You will also soon be able to transfer your external domains into Ho

We celebrated our 100th Town Hall on Wednesday with one of Hospitable's most exciting and valuable product announcements!Dynamic PricingOur built-in Dynamic Pricing is now live 🤑Optimizing your pricing to maximize your property's revenue and occupancy has never been easier Set up and control your Dynamic Pricing strategy right from your Hospitable calendar Use millions of data points to set the proper rates to fill your calendar and wallet Stay in full control by customizing your strategy and manually overriding prices at any time Before turning it on, you can preview how our dynamic pricing tool will affect your rates for up to 24 months Dynamic Pricing is available for users on our Host, Professional, and Mogul plans Legacy users will need to upgrade their plan to have it enabled on their account Explore this interactive tour or read our detailed help articles to learn moreDirectUpdated states where we file and remit taxes 🗃We're now retaining and remitting the following taxes for

Our AI features, including our Inbox and Knowledge Hub, have received many exciting updates. We're also constantly improving our newly released Dynamic Pricing!InboxDelay mode for auto-reply messages ⏱Inbox AI Auto Reply can now be set to delay before sending Your AI reply message is generated and then waits for a set amount of time before sending The prepared message sits in the message input field in the conversation You can review and edit the message and optionally cancel or send it immediatelyCancel an active auto-reply message ❌You can now cancel a message when it is in the process of being drafted and still visible on the conversation pageUpdated settings layout ⚙️The settings for Auto Reply templates are more intuitive to navigate We've grouped options conceptually under three tabs: settings, timing, and scope Auto Reply settings are now also auto-saved on any changesInbox AI can recognize photos 🖼Photos shared in conversations, whether by guests or hosts, can train the AI to

We have some exciting updates that will help you run your rental company! We've also improved our Airbnb connections now that we are a Preferred+ Partner!OperationsCreate a business and assign properties to it 🗄Users on the Mogul plan will now see My Business under Operations You can create multiple businesses and assign your properties to them that fall under the same business model Choose from these different business models: Owner, Manager, and Renter (soon to come) Each of these will customize what you see with certain features, such as Metrics and Owner Statements The Owner's business model will also have a Profit and Loss Report feature available Learn more about our My Business functionality in this detailed help articleAirbnbReceive notifications about your account 🔔You'll now receive alerts when more information is needed about your Airbnb account These alerts will be shown in the Connected Accounts page Learn more about these hosting notifications in this detailed help arti