Hosting tips

We currently have a doozie of a guest in one of our BNBs and they booked a non-refundable stay with us on March 13th and then tried to cancel on the 20th.  I declined since we are NOT the trip insurance but rather a host who is being asked to refund a . . . non-refundable booking. Fast forward 10 days and the guest chose to travel anyways (as would I since they sunk the cost and it’s a beautiful place) and guess who shows up?  A grumpy goose. They are demanding that the hot tub be serviced becuase it was unusable when they arrived (professionally serviced each week, so what do they mean?)  Reading the tea leaves here . . . this person is bitter due to not getting a refund on a non-refundable booking.  So they show up and have an unsurprisingly frustrating stay.  What will their review say? However, all of this is likely retaliation from them not getting to cancel the booking, so is there a way to prevent a review from being left? 

Hello to anyone using VRBO!This is my first booking for VRBO and I need to manually invoice the owner for my 25% Co-Host commission rate. I do not need to do this for AirBnB, because I am already set-up as a Co-Host on that platform to received my 25% commission rate plus the cleaning fee.Is anyone able to help me mirror AirBnB’s fee split for VRBO, so I can explain to the owner how I got to the 25% commission for this VRBO booking? I know AirBnB deducts the Host Service Fee (3%) and the Cleaning Fee, prior to the split and they do this off of the Host’s Payout (not what the Guest paid), and AirBnB does leave in the pet fee, for the Owner and Co-Host to split, but luckily no pet fee here.I guess my last questions other than calculating the 25% Co-Host percentage + Cleaning Fee, is if there is any way for this invoice split to happen automatically? 

This month marks the first time I’ve used the owner statement feature in conjunction with co-host payouts. Overall, the tracking looks good—however, the “Owner Income” field is not displaying correctly.This figure is obviously one of the most important metrics for my owners, but unfortunately, customer support hasn’t been able to provide a solution.For context: The Airbnb payout is remitted directly to us (the co-host). The VRBO payout is sent directly to the owner. Owner payouts are being held by the owner, yet the system does not reflect this under “Owner Income.” Is anyone else experiencing this issue, or found a workaround? Any insight would be greatly appreciated. Thank you!

Does any operate in these states: Arizona, Colorado, Florida, Hawaii, Idaho, Maine, Minnesota, Missouri, New Hampshire, New Mexico, Texas, Vermont, Washington or Puerto Rico? And if you do, are you part of your state’s association for vacation rental hosts and professionals? Hospitable has made it easy to connect & support STR advocacy work happening in your backyard!  When you enroll in the Right to Rent integration, you’ll be supporting your state association by contributing $2 per booking toward the organizations that are working every day to protect your property rights and preserve your right to rent.  And don’t forget to opt in to the Half Stays Local program, and select your state, during enrollment!  Don’t see your state listed? Connect with me, Julie, and let’s work together to change that!  julie@r2rcollaborative.org   

Within Airbnb how many people utilize MULTIPLE discounts like Trip Length, Last Minute and/or Early Bird discounts? Tell me which ones do you have setup or use in Airbnb?  

Hi, i'm looking to invest in an ev charger,What is everybody using what brand? and had the best of luck with

Can anyone recommend a FREE or one time only fee, easy to setup simple digital guidebook, that can highlight things to do in the area? 

Hello,I just launched a studio unit in Atlanta. Could hosts and team explain some tips on improving my booking conversion during orphan nights midweek?https://www.airbnb.com/rooms/1765344594586775050?guests=1&adults=1&s=67&unique_share_id=a43e58f1-996f-4dca-805f-aa8f60b4ff4b Check out our listing above. Bibiana Aguero     

We have a hot tub and I would LOVE to see anyone’s hot tub agreements and signage around hot tub. Looking for the proper terminology for the rental agreement and creative ways to have Hot tub rules hung.

How far in advance is it proper to open up the calendar for booking?

I built a couple of revenue-recovery automations for Hospitable — looking for hosts to try themI manage several STRs through Hospitable and kept noticing two pretty simple places where revenue was slipping through the cracks: Orphan nights — those annoying 1–2 night gaps between reservations that are difficult to sell normally. Expired Airbnb inquiries/offers — guests who showed real booking intent but never completed the reservation. So I built a plugin/workflow that uses the Hospitable connection to automate both.For gap nights, it finds the vacancy and determines whether it makes more sense to offer the departing guest an extra night or the arriving guest an early arrival. It only works one guest at a time and keeps track of who has already been contacted.For expired inquiries, it looks for genuine booking prospects whose offer expired and can send a targeted follow-up rather than just treating every old inquiry as a lead.I intentionally made it fairly conservative. It won't inven

Keeping an Airbnb guest-ready between stays can be challenging, especially with tight turnovers, deep cleaning, laundry, and last-minute bookings. I’m curious what other hosts are doing.Have you ever hired a professional cleaner through a booking app or home-service platform? If so, which app did you use, how was the experience, and would you use it again? What matters most to you—price, availability, reliability, reviews, or consistent cleaning quality?

Does anyone have a pre-check-in checklist that you’d be willing to share?  This is used to do a thorough “last look” after the cleaners have left and just before a guest checks in?  This could also include a check of batteries, smoke detectors, etc. to be sure everything in the house is ready and is working properly.  

Hi there, @Wander_Tanya Trying to integrate with Wander and not having any luck. Can’t find info about pricing and support is not answering me. If Wander imports Hospitable pricing, how am supposed to do the mark up to account for the Wander 11% fees?

Hey Dave here, from Casa Co-Host in Toronto, Canada.  I was invited to the Airbnb Pro Host event with around 300 other hosts at Airbnb HQ in SF, Sept 21-23. I am just wondering a couple things: 1/ Is anyone else in the Hospitable Community attending or invited this year? May be interested to meet up or catch a snack or cocktail with you2/ Has anyone attended in a previous year (perhaps this is only year 2 of this) - appreciate any thoughts on the event.3/ Does anyone have interesting questions for Airbnb that I can pose on your behalf? I do understand that CEO Chesky and other senior leaders do attend or host sessions, so I expect that we will have Q&A time. Happy to ask if there are some juicy questions and I can bring back whatever responses are shared.  That’s it. Thanks! 

Hospitable has been nominated for several awards at VRMA this year includingBest Supplier Marketing Campaign Award Supplier Company of the Year (More than $5M in annual revenue)Visit this survey link to place your vote! If you’re looking for help on some of the other questions, I’d love to promote our Executive Director Rebecca Gallagher (Poconos VRO) for the tireless work she’s logged this year for the Poconos Region and the industry as a whole!  Thank you! 

We are located in cayce South Carolina. Not your typical vacation destination, but we do stay pretty booked. We are looking to try and get away from Airbnb. the fees are too high and trying to go with a more direct booking approach. But we wanted to see if anyone else has had experience in a similar situation, whether it is possible or even worth it, to get the volume we would need.

I Host five properties in Long Beach, California, The Home of several events for the upcoming LA Olympics in July 2028. I currently have my calendar blocked until I can get an understanding of how the rates should be set for that period. Will dynamic pricing be taking this event into account and when?

 My partner and I manage STRs ourselves and are exploring how AI can reduce the coordination work around cleaners, maintenance, vendors, turnovers, and guest-related issues.We’d like to speak with a few hands-on hosts, even if you manage just one property, to understand your current workflow and get candid feedback on what we’re building.We’ll provide a $50 gift card as a thank-you for your time after the 30-minute call.If you’re interested, please reply here and I’ll share a scheduling link.

I had an owner we manage for see a targeted add from Wander that makes them think we should list there.  What do you think?

I’m struggling using Buildium for Long Term Rentals and Hospitable for Short Term Rentals. And have to manually enter receivables for short term stays into Buildium for owner payouts. As many of the short term owners both own STRs and LTRs, and some properties will move in and out of both STRs and LTRs.  Curious what other managers are doing to successfully operate a business that has both STR and LTR! Thank you!

Does anyone have some sort of "direct booking" site that is not hosted by Hospitable and still handles tax remittance? I'm trying to find a direct booking option for my co-host clients that is similar to Direct Premium, but all my own properties are on Direct Basic. I don't want to give up the cash flow on my own properties but I don't want to start handling taxes for anyone but myself either! 

Hi everyone,I’m looking for some advice on how you handle theft prevention in your properties. From time to time, I notice that smaller items — especially towels and similar things — go missing. I know that having a proper security deposit is usually a game changer, but unfortunately deposits aren’t available yet for the Euro zone in Hospitable. Until deposits are supported, I’d like to put a temporary workaround in place.How do you deal with this in the meantime? ➤ Do you use item or inventory checklists for each stay?➤ Do you enforce any specific policy or send reminders to guests?➤ Any proven methods to minimize loss or prevent items from “disappearing”? I’d really appreciate hearing how you manage this and what has worked best for you. Thanks!

Hi everyone! Does anyone know an easy way to send one-way SMS messages to guests using Zapier, Make, or another tool that integrates with Hospitable?I understand Hospitable has been working on a two-way SMS feature, but I'm done waiting for it. I really need this now.I'd like to automatically send messages such as booking confirmations, check-in instructions, access codes, or location details. Sometimes guests can't access their Booking.com or Airbnb messages, so SMS would be a useful backup.Any recommendations?Thanks!Luis

The checkout widget was working fine, but out of nowhere it stopped adding some of the taxes on direct bookins. My lastest bookings are being processed with not taxes. No one answers this urgent matter in the help section