Industry Conversations

Interested to hear ideas on how hosts are handling insurance or security deposits for direct bookings? 

Hi all. We have the need to generate a guest pass for guests staying at one of our properties. We send the pass to the guest as a PNG or JPG file. They then show the Guest Pass to the restaurant staff and others, allowing them to enjoy their complimentary breakfast buffet (it’s amazing!) and access other benefits at this luxury location.Today, I have the Guest Pass template in Google Slides and manually copy and paste information from Hospitable about the booking over to the template. I need to move over:Guest NameCheck-in DateCheck-out DateNumber in PartyI would LOVE to do this programmatically! Manual copy and pasting is time-consuming and error-prone. I want the pass to “look nice,” so not just plain text.So, the question is: Does anyone know of a way to do this programmatically from Hospitable? I was trying to see how a simple integration, e.g., sending data as variables in a URL, could achieve something like this with Google Slid

Hello from Cape May NJ!I am NEW to this platform and community.  I just wanted to introduce myself.  This forum is so helpful already! 🎤 Name: Rose Veltri  📍 Location: Cape May & Wildwood, NJ, USA 📅 Number of years hosting: I hosted my personal cottage by myself for 4 years, but I am now helping a team build their company through this site!  🤝 What you do: I will assist in the management of this platform for the owners of a direct booking company.  🏡 Number of properties managed: right now, 2, but more to come….. 🎨 Interesting fact about you: I am a business consultant who is 1 year into my own company, Rose Business Assist Pro.  I help others streamline and manage their businesses and help them grow their entrepreneurial visions into reality...also walked on hot coals at a Live Tony Robbins Event…Have a great Day, Ro!

Hey everyone!I have three properties on Airbnb and Hospitable. I have a 2 night minimum stay for all of them, but Airbnb only enforces this for one of the three properties. Even though the Airbnb app says and maintains 2 night minimum for all three listings, for two of the three listings, guests can still request and book for a single night. What is going on, and is anyone els experiencing this??

My prices showing on my OTA’s are almost doubled from what is showing on my pricing software and PMS (PriceLabs & Hospitable) I don’t know what else to do. I checked everything under calendar, pricing and customizations. I need help. 

Hi all!I’ve purchased a domain, what is the most cost effective way to have a branded email address.I’ve tried google workspace but it is too expensive. Any recommendations are greatly appreciated!

How do you find your property on agoda? When I try to search by the city, it doesn’t even show the city listed? If I search a nearby city, I see properties around my area but mine doesn’t show up. 

Hello everyone.We have situation when guest decided to leave the accommodation after two night staying (reservation was for 3 weeks). Guest cut off water in the apartment, sent that to Airbnb and said they don't have water. They also complained that the property doesn't have parking (we explicitly mention that the property is located in historical centre without parking on the listing page, at the moment of the reservation and five days before arrival). And also that the property does not have aircons in each bedroom - again this is historical building and putting aircons everywhere was not possible when we were doing renovation.Guest also left us one star review on Google Maps and Airbnb.So the Airbnb altered reservation and withheld the payout without any consultation with us. We got just a cleaning fee and two nights instead of full reservation for three weeks.We appreciate your suggestions how to deal with that. Thank you.

Hello,I own one condo on Maui, and self-manage it since 2019.  Up to about 2 years ago, my bookings were pretty evenly divided between Airbnb and VRBO.  Ever since VRBO restructured to One Key, my bookings from them are way down.  Now only about 25% of my bookings, but the ones I get are often for longer stays during the high season, so I still see value staying with them.   I’ve asked my “rep” what is going on, and they just tell me to make my cancellation window less strict, and offer more discounting.  But VRBO has the same settings as my AirBnB account. Overall my occupancy is 85 - 90% so Airbnb seems to filling a lot of the holes left by VRBO.   I am just curious what other hosts are experiencing.  I appreciate your time.

Hi! We are currently using Hospitable rental agreements and occassionally will get pushback from a guest who doesn’t want to sign something off airbnb’s platform. However this guest seemed to suggest we need to disclose all the terms of a rental agreement prior to a guest booking. This seems impossible with the limited characters airbnb gives in disclosing house rules. We currently have listed in our house rules “must sign rental agreement after booking, failure to sign will result in cancellation.” What is everyone else doing to stay compliant with this? 

I am new to hosting and have a potential guest with a failed verification. The recommendation is to host the guest but the review does state 15 accounts. Should I be worried? Can i enforce a security deposit? I can’t afford any downtime in guest turn around as it is peak season and have back to back bookings. What’s the best way to hand a guest in this situation? Appreciate any suggestions or tips. TIA

We have a large historic place that has STRs, as well as weddings, etc. I need help juggling the calendars and automating the processes as much as possible. Ideas?

Our recent podcast episode with Key Data called out an interesting data point for the US market 🇺🇸. On April 5, 2025, reservations per property had decreased 20% year-over-year for the US as a whole.How are Q2 bookings looking for you, compared to last year, in your part of the world?

I signed up for the basic plan with INtellihost and considering putting a property with them to manage my rates.  Wanted to check here first to see who is using them?

airbnb calendar unavailable and  said "edit availability in your property management software". But the calendar is open in hospitable, calendar is unavailable in airbnb.  airbnb say it is not their problem.I attached airbnb screenshot.  Someone please help me.

I just added Turno to my Hospitable account. Will my cleaner from Turno automatically be added to my teammates in Hospitable?

I use hospitable as a pms and pricelabs for dinamyc pricing, i have a new listing in airbnb and connect it with both, since i launch it i have problems with the pricing since even though i constantly sync it with pricelabs every day it defaults to the airbnb price, is like airbnb or hospitable is over writing the pricelabs price. I called airbnb and weren’t that helpful, they say that maybe is pricelabs fault but is not likely, i think is maybe some default setting in hospitable. The wierd thing is that it only happens with this new listing not with the others that a have already launched before this one

Hi everyone 👋,I’m integrating the Public API v2 with Zapier + ChatGPT and have hit a road-block when trying to embed property data in a reservation response. I’d love a sanity-check from the community (or the API team) to see if I’m missing something or if this is a bug.1 Request I’m sending http复制GET /v2/reservations/8bc5e1b9-1b78-4903-8ce9-c92f3a7faadc?include=property Host: public.api.hospitable.com Authorization: Bearer <personal‐access‐token> Token scopes reservations:read ✅ properties:read ✅ (Confirmed in Settings → API 访问.)2 ExpectedPer the docs (“Show Reservation” endpoint) the response should contain json复制"relationships": { "property": { ... } }, "included": [ { "type": "property", "attributes": { "name": "Loft A302", ... } } ] 3 Ac

I'm just curious how is everyone going about marketing their short-term rentals? I've tried the social media And paid campaigns but I'm having trouble getting traction

Hello,I have recently starting using booking.com, however I have 2 different listings. hospitable created one instead of syncing with the one I created on the site. I am only getting bookings through my non-hospitable one. How do you collect your cleaning fees and taxes? it says it’s not included in the price for the booker but I have no way of collecting this otherwise. 

How do I get the AI to stop referring to the property as a condominium? Every time it makes a reply for a public response to a review for Airbnb it refers to the property as a condominium.  I would prefer it use the property name or bungalow. I have made several notes in the knowledge hub but maybe I have done it wrong because it never changes.  I am also unable to edit it myself and have it publish with my corrections.

Hi everyone — I’d love to get your take on something. One of our cleaners, Krista, recently brought me a small envelope and asked if it would be okay to leave these in our Airbnb after she finishes cleaning. The envelope is labeled “For You” and contains a thank-you card with a small, inexpensive, decorative keychain. The card reads: “I hope you enjoy your stay. A little gift from the clean team. — Krista” Would you allow something like this in your listing?Does it add a personal touch, or could it confuse guests or create unintended expectations? Thanks in advance for your thoughts!

Has anyone opted in to the new Airbnb new host tools? It says you can’t go back once you opt in to new tools so I am curious if anyone wishes they had not opted in so soon. 

Who here has had “Services” rolled out in their city (260 cities launched)? Are you going to offer a service in your city for guests to book? Are you concerned about the new roll-out of services and will you be opting out of all or some of the categories?