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This week we improved visibility into Security Deposits and how you can plan your Owner Payouts! We also expanded support for tax collection and remittance in numerous states for Direct Premium bookings. Security DepositsEnhanced statuses for retrying deposit collection 🏦You'll now see that the security deposits will display an updated status in the Inbox When we notice card details fail, we'll automatically retry the collection flow, which was already happening, but now you will see the status displayed as "Retrying" This new status ensures you have visibility into the retry process and keeps you up to date with your uncollected deposits You can learn more about Security Deposits in these detailed help articlesOwner PayoutsFlexible payout scheduling for statements 📆You can now schedule payouts for statements that have been published in the past We've done this by separating the payout scheduling from the publishing of a statement, which used to be done in a single action This will g
Hello everyone 👋We’ve just rolled out the ability to quickly access the Previous or Next conversation from directly within the Conversation screen, without needing to go back to the Inbox. It’s aware of any filters and search criteria that you entered on the Inbox page, and will take you straight to the Previous, or Next applicable conversation. If you have Beta features enabled, you’ll now see two new arrow buttons in your Conversation sidebar.(If you’re not on Beta yet, you can enable it under Settings → General.) Two new arrows in the top right - allowing you to quickly jump to the previous or next conversation Let us know if you’re using this. Is it saving you time?Update: This is now available to all hosts 🙌
Following the latest update to our message webhook, we have updated our Zapier Integration to Version 1.3.0 with the following added to the message trigger:property and listing information specific emoji and attachment informationHow to use the new version 🔎Head over to Zapier. Create a new Zap: the latest version will automatically be used when selecting Hospitable as the first trigger step. Edit an existing Zap: In the 1st Step under Setup , click on the Change button. Reselect Hospitable from the list of Apps. 💡 Need help getting started? You can find detailed guides and Zapier tutorials in our Help Center, You can also reach out to our integrations support team-platform@hospitable.com for further assistance.
We've made some exciting updates to Marketplace Cleaning, Security Deposits, and Upsells! There are also some quality-of-life improvements to ensure you and your team stay on top of your operations. OperationsAdd images to Marketplace Cleaning checklists 🖼Hosts can upload multiple images to checklist items for marketplace cleaning tasks Images automatically sync to Cleanster when the booking locks 1 hour before the scheduled cleaning Cleanster cleaners can view these images to understand the expected property condition after cleaning You can explore Marketplace Cleanings in this interactive demo or learn more in this detailed help articleWithdraw funds from the Marketplace 🏦You can now withdraw funds by navigating to your Settings, Payments and Payouts, then Marketplace A new Withdraw option appears in the ellipsis menu alongside the existing Add Funds action Clicking Withdraw opens a modal displaying the available balance that can be withdrawnNotification rule for check-in and check
Hey everyone! 👋We’ve just rolled out Check-in / Checkout (CICO) time change team notifications to Beta users! If you have Beta features enabled, you’ll now see a new notification type under:Operations → Notification rules → Add new → Check-in / checkout time change(If you’re not on Beta yet, you can enable it under Settings → General.)This notification triggers automatically when: A guest purchases a CICO Upsell (learn more) A team member manually adjusts CICO times in the Inbox We’d love your feedback as we test this out: Are notifications firing at the right moments? Anything confusing, missing, or behaving unexpectedly? Drop your comments below and let us know what you’re seeing. Assuming no major issues, we’ll be rolling this out to everyone in the coming weeks. 🙌 Update: this is now out of Beta and available to all! 🚀
Hi, hosts, we’re working on a new feature to dynamically adjust your min night stay rules and would love your feedback: After watching the video walkthrough, what questions or feedback do you have? Feel free to drop a comment here or book a call to give feedback.Some of our questions:Could this simplified approach meet your needs? If not, what’s missing? Do you need to specify day of the week settings for Shortest stay length? Do you need to specify day of the week settings for Ideal stay length? Is the adjacent night feature (to try to avoid creating gaps) something you want? When would you expect us to start lowering min stay rules from your ideal? Would you use this feature?
Hospitable has become the first property management software that allows you to pay your owners right from the platform! We've also made improvements to the guest portal and cleaning tasks. Owner PayoutsPay your owners directly through Hospitable 🏦You can now pay owners directly when publishing statements, with the first payout of each month free and no service fees for the remainder of 2025 You can connect a bank account to your business and track payout statuses in the statements page under Operations Multiple statement payouts can be grouped together, giving you a more affordable option Owners can connect their bank account through their portal to receive payments Owners can also track the status of their payouts directly in their portal You can explore Owner Payouts in this interactive demo or learn more in this detailed help articleGuest PortalGuests must enter last name to access the portal 🪪To increase security measures for the portal, guests will be required to enter their la
Hi to our Hospitable Community! It is that time again for our traditional monthly TAX NEWS! Hospitable is now collecting and remitting the following taxes for all Direct Premium bookings made on or after November 1, 2025:Colorado Colorado State Sales Tax Pennsylvania Pennsylvania Hotel Occupancy Tax Local Sales Tax (collected by Pennsylvania State) — Allegheny County and the City of Philadelphia If you have a property in these locations and the applicable tax applies to your property for Direct Premium, no action is required on your part—these taxes will be automatically retained and remitted on your behalf.Please note that any other applicable taxes that are not listed or previously communicated will continue to be collected as a pass-through to you. You are responsible for remitting all pass-through taxes to the appropriate jurisdiction in accordance with local regulations and compliance. Further, any tax not collected and remitted on your behalf by Hospitable prior to this date we
Fill your calendar and earn more revenue with our new Dynamic Pricing advanced settings! Our Inbox has also been improved to help you organize and stay on top of all your guest conversations. Dynamic PricingLast-minute pricing advanced setting ⏱Dynamic pricing can now take into account last-minute pricing that you can set You have five inputs where you can set the number of days before check-in and the percentage increase or decrease of the pricing This allows you to gradually adjust the price as it approaches the check-in date, giving you the best chance of filling your calendar and increasing revenue This last-minute setting has technically always been enabled in the algorithm, but now you have control over the variables You can learn more about Dynamic Pricing in this detailed help articleFar-future pricing advanced setting 🗓You can now have better control of your rates that are listed in the far future There are three inputs where you can adjust the days ahead of check-in and the
On the previous Town Hall we discussed that Markups will now be applied to all fees instead of applying it only to Base Price. The reason for this change is because platforms (Booking, Airbnb, Direct Premium, VRBO) charge commission from all the fees, not only the base price. As some of you know, I'm currently working on a way for Hosts to be able to manage all their fees from Hospitable and have them synced to all platforms but I wanted to get some feedback from you first: Do you currently have a setup in which your cleaning fees are drastically different between platforms? Spoilers:
One of our most exciting updates has just arrived, helping you manage all your listings within Hospitable! We've also made helpful updates to your cleaning operations and upsells. Properties and ListingsListing Management is now live for all users 🏘You can now manage your Airbnb, Booking.com, and Direct listings all from within Hospitable Updates made to details, availability, pricing, and booking policies will be pushed to the respective channel The listing menu pages are also updated with tabs for each subcategory, making it easier to navigate You can learn more about Listing Management in this detailed help article Take an interactive tour to explore Listing Management and try it outManagement indicator on property listings 🏷On your property's page, you will now see a badge next to your listing saying if it is fully managed or partially managed by Hospitable You can learn more about all the different indicators in this detailed help articleOperationsQuickly access ad-hoc cleanings
The Hospitable team is looking at improving task management. You’ve already given us lots of great feedback, thank you! One thing we’re trying to understand are common tasks, especially for your cleaners, that you want added to your cleaning checklist on an irregular basis. For example: replacing the fire alarm batteries, cleaning windows, dusting, emptying the lint filter on the dryer… What are other tasks that you schedule but that don’t happen on every cleaning?
Hey everyone! 👋We’re working on a new addition to Upsells: Upsell Requests! We’d love to hear how you’d use this feature—and what challenges you face when certain upsells need manual approval.Right now, any upsell purchased through the Guest Portal, like Early Check-In/Late Checkout or Pool Heating, is charged in full immediately.But what if you need more control to confirm availability before charging the guest? That’s where Upsell Requests come in! 🎉Guests will still be able to browse and check out upsells as usual, but certain products can be configured as “requiring approval”. Those will remain pending approval before payment is (fully) captured. As the host, you’ll be able to approve or deny the request, and we’ll handle the rest—seamlessly—for both sides.This is perfect for offerings like boat rentals, private chefs, or anything that depends on availability.We’re already laying out the roadmap, but we want your input to shape the experience:What kinds of upsells would you want
Your owners can now book their own stays directly in the Owner Portal—no more manual requests for you to manage. ✅ Enabled by default for all newly configured portals ⚙️ For existing portals, you’ll need to enable this option to allow owner to add stays 🔒 Manage permissions easily under the Owner Portal tab in your Business settings, or for individual owners under the Owner tab Want to see how it works? Check out our tour and help articles:Explore the Owner Stay feature Creating an Owner Stay What your Owners see in their Portal
The guest portal is getting a glow-up that helps you collect guests' correct contact information. There are also improvements to help transition to Airbnb's new host-only fee structure and to our ID verification solution. Guest PortalGuests fill in a check-in form task 📋The task asks for basic contact information, including name, email, and phone number It also contains two checkboxes asking guests if their information can be used for stay-related information and/or marketing purposes This will ensure the guest information collected is correct and avoid issues with other guest portal interactions It will appear as the first task for guests to complete and is available for Direct and non-Direct bookings as long as there is another check-in task pending, like a rental agreement You can learn more about the check-in form in this detailed help articleAirbnbHost-only fee transition tool 🧮To help all users prepare for the increase in Airbnb's host-only fee, we have created a tool that calc
Great news! In addition to a list of awesome new features and improvements, we’ve added the ability to easily switch to annual billing on the Host, Professional and Mogul plans.So here’s the deal, if you know you are going to be on Hospitable a year from now, why not switch to annual and save 12% off your Hospitable expense?Here’s how it works: you pay up front for the number of listings you expect to have for 12 months, and that upfront payment gets you 12% off.If you add more listings, we’ll bill you for any overages at the regular rate.Drop some properties? We’ll automatically add account credits at the regular rate, so you save on your next invoice.Head to Settings and Your Plan page in Hospitable to see how much you could save.Save 12% with annual >Note for Legacy plan customers: an annual deal on Legacy is way too complicated due to the structure of the pricing e.g. the 1st property costs a different amount to the 10th, 30th etc.
We’ve just released Hospitable Zapier Integration v1.2.0, bringing expanded data support to help you create even more powerful automations and workflows!This update introduces several new fields across key objects — giving you deeper context and more flexibility when building your Zaps. ✨ What’s New Reservation stay_type smartlock_code Property New details object with the following fields: space_overview guest_access house_manual other_details additional_rules neighborhood_description getting_around wifi_name wifi_password co_hosts ical_imports Message source reactions integration sent_reference_id 📌 Getting StartedHead over to Zapier. Create a new Zap: the latest version will automatically be used when selecting Hospitable as the first trigger step. Edit an existing Zap: In the 1st Step under Setup , click on the Change button. Reselect Hospitable from the list of Apps. 💡 Need help getting started? You can find detai
Hey hosts! 🎉You've been asking for listings management and creation tools, and we heard you loud and clear! Thanks to your feedback and patience, we're finally making this happen – and we want to get it absolutely right.We'd love to learn from the pros (that's you!) to build something that truly makes your life easier. Would you be willing to share your insights with us?Here's what we're curious about: How you currently create and manage your listing What works well for you – and what drives you up the wall Your secret sauce for knowing when a listing is ready to go live The game-changing tips you wish someone had told you when you started creating listings We still have open spots for our research call on this topic - You can book them here
Hi to our Hospitable Community! It is that time again for our traditional monthly TAX NEWS! Hospitable is now collecting and remitting the following taxes for all Direct Premium bookings made on or after October 1, 2025:Oklahoma Oklahoma State Sales Tax Local Sales Tax Kentucky Kentucky Sales Tax Kentucky Transient Room Tax Virginia Virginia Sales Tax Wisconsin Wisconsin Sales Tax Local County Sales Tax If you have a property in these locations and the applicable tax applies to your property for Direct Premium, no action is required on your part—these taxes will be automatically retained and remitted on your behalf.Please note that any other applicable taxes that are not listed or previously communicated will continue to be collected as a pass-through to you. You are responsible for remitting all pass-through taxes to the appropriate jurisdiction in accordance with local regulations and compliance. Further, any tax not collected and remitted on your behalf by Hospitable prior to
There are some exciting updates to help you create and sell more upsells, collect security deposits, and manage your autopilot cleanings! We've also released a new version of our Zapier integration. UpsellsOffer upsells to guests during check-in tasks 🛒If you have upsells to offer guests, they will now be presented to guests after completing their check-in tasks Guests can purchase upsells on the spot or skip the screen and be directed to the guest portal If you're not offering any upsells, guests will be directed to the guest portal home screen You can learn more about Upsells in this detailed help articleUpsell templates for easy creation 🛍You can easily create upsells with a single click, which includes product descriptions and images You will find these templates under Upsells in the Guest Experience menuSecurity DepositsCollection reminders sent to guests 💌We now send a reminder to guests three days before check-in about collecting the requested security deposit Direct guests w
We’re excited to announce that Zapier Integration v1.1 is now live, bringing a major upgrade to your automation toolkit! Until now, our integration supported Triggers only, allowing you to kick off workflows from events happening in Hospitable. With version 1.1, we’re adding Actions, enabling you to do even more directly from your Zapier Zaps. ✨ What’s New in v1.1? You can now perform actions in Hospitable from other apps in your Zapier workflows. The following Actions are now available: Send a Message to a Reservation Automatically send a personalized message to a guest linked to a specific reservation. Send a Message for an Inquiry Engage promptly by sending a message to a guest who has made an inquiry – perfect for faster follow-ups and conversions. Respond to a Review Close the loop with your guests by automatically posting responses to reviews as they come in. These new Actions unlock powerful automation possibilities. Whether you’re using a CRM, calendar, or AI assistant i
We've released plenty of updates over the past two weeks that we're excited to share! Everything from improvements to upsells, security deposits, owner statements, cleanings, and more! UpsellsUpsell requests are live for all users ✅There's now a setting that allows you to require your approval of the purchase of the upsells you create and offer guests You will receive a notification about a guest wishing to purchase one of your upsells, which you can either approve or deny The guest will be notified of your decision and charged for the upsell if approved You can learn more about upsell requests in this detailed help article You can learn more about Autopilot Cleanings in this detailed help articleCart abandonment email reminders 🛒Guests who add upsells to their cart, but do not proceed to buy, will automatically receive an email 24 hours later prompting them to complete their purchase This will naturally help you increase the conversion of the upsells purchased by your guestsSupport f
There are a few Direct updates and a private pilot for Security Deposits that we can't wait for you to try!Security DepositsPrivate pilot is live for Direct Premium hosts 🤌Collect security deposits from your guests for extra booking protection Set the amount you want to collect for your listing's security deposit It's free to use during the pilot, but a 2% fee will be applied to all security deposits after the pilot This will only apply to new Direct bookings during the pilotDirectCustom domains are now available for every user 🌐All users' custom domains have been imported to the new 'Domains' list We're differentiating between external and Hospitable-managed domains External: The domain DNS is managed externally, but we're aware of it Hospitable-managed: We'll manage the DNS for you by connecting your server's name to us We've also revamped the 'Domains' tab in the Sites view to have a better DNS verification Custom domains can now be renamed
Hey everyone!We recently released Team Notes to all Host, Pro, and Mogul users with beta features enabled. This lets you leave internal notes right inside a guest conversation — perfect for reminders, coordination, and keeping your teammates in the loop.✨ What you can do today:Switch between Reply and Note mode in your Inbox Add a private note that only your team can see @Mention teammates to notify them directly and keep them accountable See when you’ve been mentioned with the new Mentioned tag and unread count in your Inbox Let teammates catch up faster with an AI conversation summary that can be generated when they’re mentioned 📖 Learn more in our help article. 👉 Not seeing Team Notes yet? Make sure you’ve enabled beta features for your team. Go to Settings → General in Hospitable Toggle on Enable experimental (beta) features (team owners and admins only) 📖 Learn how to enable beta features 💡 We’d love your feedback How are you using notes in your team today? Do they fit int
Autopilot cleanings have even gotten smarter! You can now book a cleaner at the last minute and ensure your property is always clean for your next guests! Bad reviews about cleanliness are in the past! OperationsAd-hoc Autopilot Cleanings 🧹If you need a cleaner ASAP for one reason or another, you can now have one ready and at your property the day before needing them Simply go to your calendar, go to the task view, edit the cleaning, and choose the new date you need a cleaner at your property You must make these edits 24 hours before the cleaning task is scheduled to take place We will find a cleaner in the marketplace and send them the details you've already provided for the original cleaner They can still update you before, during, and after the cleaning, and payment will be seamless Learn more about ad-hoc autopilot cleanings in this detailed help articleCheck the policy before removing cleaning 🧐Before we automatically remove the autopilot cleaning, we will first check your cance
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