Hospitable Changelog

We’ve just made a handy improvement to the smart lock widget in your Inbox!You’ll now see a new “First used” status, showing the exact time a smart lock code was first used, the same timestamp you’d normally find in the device dashboard.This update was inspired by feedback from our community (special shout-out to ​@anthonyrallo 👏). Many of you told us how useful it would be to have that first used info right in the Inbox and now, you’ve got it!It’s a small change that makes it even easier to stay on top of guest arrivals without switching views.We’re always listening, and this is another great example of a community idea making its way into the product. Keep the feedback coming. You never know which idea will be next to make the jump from “feature request” to “feature shipped.” 😉 💪 

We're excited to announce that in February 2026, your owners will be able to pay invoices directly from the Owner Portal — making it easier than ever to receive payment from your owners for monthly invoices.What this means for you:More streamlined experience for you and your owners - everything happens in Hospitable and your Owner’s Portal. Less back-and-forth chasing down payments - we’ll remind them of upcoming due dates, and keep you posted on payment statuses.How to prepare:You'll need to complete two simple steps in January, to be ready to invoice for January on February 1st.Connect your bank account to your Property Management Business.  Invite your owners to connect their bank accounts — Send invitations to your owners so they can securely link their payment method before the feature goes live. Keep in mind that the bank account verification process can sometimes take a few days, so it’s best to start now. By getting set up now, you and your owners will be ready to hit the groun

📣 We’re looking for feedback from property managers who use our Owner Statements / Invoices.In our last Town Hall, ​@Marina Coimbra announced that our Markups will soon apply to all fees. Previously, Markups only applied to the nightly rate. Since this aligns with how platforms charge their service fees, markups will now be able to mitigate service fees across all platforms. We’ve heard a lot of great feedback from our Property Manager customers that this could have some unintended consequences on Owner Statements / Invoices, so we’re considering the following changes and want your input: On Owner Statements and Invoices, we’ll report all fees by their base rates and service fees.For example:You set a cleaning fee of $100 and have a markup rate of 18.3%, so Hospitable marks up the cleaning fee to $118. Cleaning fee = $100 Cleaning fee service fee = $18 On Owner Statements/Invoices, Hospitable will display only the base rate of the fee to the Owner, and the service fee from that fee 

We’ve added more control over backup code messages so you can decide exactly how (or if) they’re sent.You can now: Fully customize the message guests receive with their backup code Turn backup code messages off entirely if you don’t need them This gives you more flexibility to match your communication style and avoid sending messages you don’t find useful.We’ve updated our Help Center with all the details and examples so you can decide what works best for your setup. 👉 https://help.hospitable.com/en/articles/7172908-how-does-smart-lock-code-communication-and-backup-codes-work As always, let us know what you think, your feedback helps shape what we build next.💜 The Smart Devices Team

We’re exploring ways to better support Vrbo hosts, and one area we’re digging into is chargebacks.Have you ever experienced a chargeback on a VRBO booking? If so, we’d love to hear: What happened? How often it’s occurred (once vs. recurring)? How painful or time-consuming was it to resolve? Thanks in advance for sharing! 🙏

As you can imagine and appreciate, our hardworking developers have taken some time off towards the end of the year to spend time with their loved ones. So though it’s not our longest changelog, it is a very impactful one, especially for our Direct Premium users!  UpsellsAutomated tax collection and remittance 🛍We are now automatically collecting and remitting taxes for all upsells sold instead of paying them out to property owners Tax calculation remains unchanged with only the handling process shifting from the owner’s responsibility to Hospitable remittance This applies to upsells sold on both Direct Premium and booking channel reservations, expanding coverage beyond Direct guests alone Learn more about all the updates we’ve made to Upsells in our detailed help articleDirectUpdated states for tax collection and remittance 🏦We are now collecting and remitting the following taxes for all Direct Premium bookings and upsells purchased on or after January 1, 2026: Connecticut: State Roo

We’re excited to help you protect your property with a more affordable price than ever! We also have some great updates to make sure you can report all your additional revenue and make it easier for guests to check-in.  Guest VerificationMore affordable guest vetting for you 🪪Our updated ID verification is now $2 and a full check including ID, sex offender search, and risk factors costs $5, down from $10 The UI is simplified to select either ID or full verification Sex offender checks are no longer available as a standalone option and must be part of the full verification packageFinancial ServicesAll transactions now included in earning reports 📑Every transaction type is included in your Payment and Payouts settings, including upsells, security deposits, and owner payouts This data collection will form the foundation for both host-accessible earning reports and 1099-K tax forms to be generated early next yearEnhanced payout visibility for upsells and trip insurance 🧾You can now see

Our last changelog entry of 2025 is here with improvements for your guests when purchasing upsells and collaboration with your teammates! We’ve also provided additional widgets that Mogul users can add to their metric dashboards! Cheers to everyone having a blessed New Year! Guest PortalReusable payment methods for guests in the portal 💳Guest payment methods are now reusable within a single booking Cards used for security deposit authorization or upsells are stored using a shopper reference tied to the reservation Stored cards are currently only available for upsell checkouts This will only apply to guests with new reservations as older reservations won't retrieve stored cards!MetricsNew widgets to add for bookings and guest analytics 📊Booking Lead Time (Median): Shows the median number of days between booking date and check-in date for accepted reservations Bookings by Day of Week: Displays the count of accepted reservations grouped by the day of week they were booked Guest Count (T

Hi everyone! We’re working on a new Property Protection experience inside Hospitable - including:Damage Protection Insurance Damage Waivers Guest Verification Security Deposits A unified place to configure protection policies for your propertiesBefore we release anything, we want to make sure the flows are clear, intuitive, and aligned with how you protect your properties today.I’m running a handful of 30-minute usability testing calls, where you’ll walk through the prototype with me and give feedback on:Where property protection should live within Hospitable Whether the messaging & process is clearIf you’d like to join, you can book a session here:👉 Schedule a sessionThanks for helping us shape this product!

We’re making improvement to help you manage your listing settings right in Hospitable, with more to come soon! We also made updates to how you can customize your owner statements and metric dashboards. Calendar AvailabilityControls over calendar check-in and checkout rules 🗓Hospitable is now the source of truth for calendar check-in and checkout availability rules When discrepancies are detected between Hospitable and booking channels’ calendars, Hospitable automatically syncs to override the their data Default check-in and checkout values are now supported and can follow availability settings, bringing availability rules into alignment with prices, availability, and minimum night stays You can learn more about availability rules in this detailed help articleOwner StatementsChoose between net or gross fee reporting for statements 📑Starting October 27, 2025, Hospitable began reporting fees net of host service fees for Airbnb, Booking.com, and Direct reservations, but some prefer seein

We’ve recently given Hospitable Dynamic Pricing users the ability to customize their last minute pricing and added additional controls to customize far future pricing. Check out the video below for a walk-through of the new controls.We’ve always had a last minute pricing strategy for hosts, but previously we weren’t able to show you what we were doing and we didn’t let you personalize your strategy. Now you can edit both the dates and markdown amounts. For most hosts, this is a series of discounts starting as far out as 60 days and stair stepping into higher discounts as the lead time of potential bookings goes to zero. The goal of this strategy is generally to fill any remaining gaps in your calendar to reach your ideal occupancy.We previously released the ability to set custom markup/markdown amounts for far future pricing, and based on your feedback we’ve now given you the ability to control the dates as well. For most hosts, this is a series of markups starting from a minimum of 60

You'll gain complete, in-depth insights with our newly updated and fully customizable Metrics! We've also made some exciting improvements to communications with owners and teammates. MetricsGet deeper insights with our new Metrics page 📊Explore your business's metrics with our provided customizable dashboards We've included dashboards for you to dive into, but you can also create your own and add your own widgets to any of them There are lots of different widgets to add, including ones for messaging, occupancy, financials, reviews, upsells, and owner statements Add, reorder, delete, and filter the widgets to customize your dashboards to your liking Host plan gets one predefined dashboard, while Pro and Mogul users get predefined dashboards plus custom dashboards and full widget library The legacy Metrics are still accessible under "Exports" in the new Metrics view You can explore Metrics in this interactive demo or learn more in this detailed help articleOwner ManagementCustom domains

We’ve relaunched Metrics with a completely refreshed experience — making it easier to understand your business, explore your performance, and build dashboards that truly fit the way you operate.📺 Watch the announcement from our Town Hall👀 Try out the new Metrics experience with this interactive demo💻 Join our upcoming Power-up Workshop on Metrics Here’s what’s new in Metrics✨ Custom dashboardsCreate dashboards tailored to how you work — by property, by owner or by different time filters.📊 A growing library of widgetsCharts, tables, and single-value stats to build a complete picture of your business. You can now track: Reservation Financials — revenue, fees, taxes, and overall financial performance Reservations — booking trends, lead times, stay patterns, and cancellation behavior Occupancy — booked nights, pacing, availability, and gap analysis Owner Statements — owner payouts, PM earnings, commissions, and expense breakdowns Reviews — category ratings, review trends, tags,

This week we improved visibility into Security Deposits and how you can plan your Owner Payouts! We also expanded support for tax collection and remittance in numerous states for Direct Premium bookings. Security DepositsEnhanced statuses for retrying deposit collection 🏦You'll now see that the security deposits will display an updated status in the Inbox When we notice card details fail, we'll automatically retry the collection flow, which was already happening, but now you will see the status displayed as "Retrying" This new status ensures you have visibility into the retry process and keeps you up to date with your uncollected deposits You can learn more about Security Deposits in these detailed help articlesOwner PayoutsFlexible payout scheduling for statements 📆You can now schedule payouts for statements that have been published in the past We've done this by separating the payout scheduling from the publishing of a statement, which used to be done in a single action This will g

Hello everyone 👋We’ve just rolled out the ability to quickly access the Previous or Next conversation from directly within the Conversation screen, without needing to go back to the Inbox. It’s aware of any filters and search criteria that you entered on the Inbox page, and will take you straight to the Previous, or Next applicable conversation. If you have Beta features enabled, you’ll now see two new arrow buttons in your Conversation sidebar.(If you’re not on Beta yet, you can enable it under Settings → General.) Two new arrows in the top right - allowing you to quickly jump to the previous or next conversation Let us know if you’re using this. Is it saving you time?Update: This is now available to all hosts 🙌

Following the latest update to our message webhook, we have updated our Zapier Integration to Version 1.3.0 with the following added to the message trigger:property and listing information specific emoji and attachment informationHow to use the new version 🔎Head over to Zapier. Create a new Zap: the latest version will automatically be used when selecting Hospitable as the first trigger step. Edit an existing Zap: In the 1st Step under Setup , click on the Change button. Reselect Hospitable from the list of Apps.​​​​ 💡 Need help getting started? You can find detailed guides and Zapier tutorials in our Help Center, You can also reach out to our integrations support team-platform@hospitable.com for further assistance.

We've made some exciting updates to Marketplace Cleaning, Security Deposits, and Upsells! There are also some quality-of-life improvements to ensure you and your team stay on top of your operations. OperationsAdd images to Marketplace Cleaning checklists 🖼Hosts can upload multiple images to checklist items for marketplace cleaning tasks Images automatically sync to Cleanster when the booking locks 1 hour before the scheduled cleaning Cleanster cleaners can view these images to understand the expected property condition after cleaning You can explore Marketplace Cleanings in this interactive demo or learn more in this detailed help articleWithdraw funds from the Marketplace 🏦You can now withdraw funds by navigating to your Settings, Payments and Payouts, then Marketplace A new Withdraw option appears in the ellipsis menu alongside the existing Add Funds action Clicking Withdraw opens a modal displaying the available balance that can be withdrawnNotification rule for check-in and check

Hey everyone! 👋We’ve just rolled out Check-in / Checkout (CICO) time change team notifications to Beta users! If you have Beta features enabled, you’ll now see a new notification type under:Operations → Notification rules → Add new → Check-in / checkout time change(If you’re not on Beta yet, you can enable it under Settings → General.)This notification triggers automatically when: A guest purchases a CICO Upsell (learn more) A team member manually adjusts CICO times in the Inbox We’d love your feedback as we test this out: Are notifications firing at the right moments? Anything confusing, missing, or behaving unexpectedly? Drop your comments below and let us know what you’re seeing. Assuming no major issues, we’ll be rolling this out to everyone in the coming weeks. 🙌  Update: this is now out of Beta and available to all! 🚀

Hospitable has become the first property management software that allows you to pay your owners right from the platform! We've also made improvements to the guest portal and cleaning tasks. Owner PayoutsPay your owners directly through Hospitable 🏦You can now pay owners directly when publishing statements, with the first payout of each month free and no service fees for the remainder of 2025 You can connect a bank account to your business and track payout statuses in the statements page under Operations Multiple statement payouts can be grouped together, giving you a more affordable option Owners can connect their bank account through their portal to receive payments Owners can also track the status of their payouts directly in their portal You can explore Owner Payouts in this interactive demo or learn more in this detailed help articleGuest PortalGuests must enter last name to access the portal 🪪To increase security measures for the portal, guests will be required to enter their la

Hi to our Hospitable Community! It is that time again for our traditional monthly TAX NEWS! Hospitable is now collecting and remitting the following taxes for all Direct Premium bookings made on or after November 1, 2025:Colorado Colorado State Sales Tax Pennsylvania Pennsylvania Hotel Occupancy Tax Local Sales Tax (collected by Pennsylvania State) — Allegheny County and the City of Philadelphia If you have a property in these locations and the applicable tax applies to your property for Direct Premium, no action is required on your part—these taxes will be automatically retained and remitted on your behalf.Please note that any other applicable taxes that are not listed or previously communicated will continue to be collected as a pass-through to you. You are responsible for remitting all pass-through taxes to the appropriate jurisdiction in accordance with local regulations and compliance. Further, any tax not collected and remitted on your behalf by Hospitable prior to this date we

Fill your calendar and earn more revenue with our new Dynamic Pricing advanced settings! Our Inbox has also been improved to help you organize and stay on top of all your guest conversations. Dynamic PricingLast-minute pricing advanced setting ⏱Dynamic pricing can now take into account last-minute pricing that you can set You have five inputs where you can set the number of days before check-in and the percentage increase or decrease of the pricing This allows you to gradually adjust the price as it approaches the check-in date, giving you the best chance of filling your calendar and increasing revenue This last-minute setting has technically always been enabled in the algorithm, but now you have control over the variables You can learn more about Dynamic Pricing in this detailed help articleFar-future pricing advanced setting 🗓You can now have better control of your rates that are listed in the far future There are three inputs where you can adjust the days ahead of check-in and the

On the previous Town Hall we discussed that Markups will now be applied to all fees instead of applying it only to Base Price. The reason for this change is because platforms (Booking, Airbnb, Direct Premium, VRBO) charge commission from all the fees, not only the base price. As some of you know, I'm currently working on a way for Hosts to be able to manage all their fees from Hospitable and have them synced to all platforms but I wanted to get some feedback from you first: Do you currently have a setup in which your cleaning fees are drastically different between platforms? Spoilers: 

One of our most exciting updates has just arrived, helping you manage all your listings within Hospitable! We've also made helpful updates to your cleaning operations and upsells. Properties and ListingsListing Management is now live for all users 🏘You can now manage your Airbnb, Booking.com, and Direct listings all from within Hospitable Updates made to details, availability, pricing, and booking policies will be pushed to the respective channel The listing menu pages are also updated with tabs for each subcategory, making it easier to navigate You can learn more about Listing Management in this detailed help article Take an interactive tour to explore Listing Management and try it outManagement indicator on property listings 🏷On your property's page, you will now see a badge next to your listing saying if it is fully managed or partially managed by Hospitable You can learn more about all the different indicators in this detailed help articleOperationsQuickly access ad-hoc cleanings