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We’re making improvement to help you manage your listing settings right in Hospitable, with more to come soon! We also made updates to how you can customize your owner statements and metric dashboards. Calendar AvailabilityControls over calendar check-in and checkout rules 🗓Hospitable is now the source of truth for calendar check-in and checkout availability rules When discrepancies are detected between Hospitable and booking channels’ calendars, Hospitable automatically syncs to override the their data Default check-in and checkout values are now supported and can follow availability settings, bringing availability rules into alignment with prices, availability, and minimum night stays You can learn more about availability rules in this detailed help articleOwner StatementsChoose between net or gross fee reporting for statements 📑Starting October 27, 2025, Hospitable began reporting fees net of host service fees for Airbnb, Booking.com, and Direct reservations, but some prefer seein

We’ve recently given Hospitable Dynamic Pricing users the ability to customize their last minute pricing and added additional controls to customize far future pricing. Check out the video below for a walk-through of the new controls.We’ve always had a last minute pricing strategy for hosts, but previously we weren’t able to show you what we were doing and we didn’t let you personalize your strategy. Now you can edit both the dates and markdown amounts. For most hosts, this is a series of discounts starting as far out as 60 days and stair stepping into higher discounts as the lead time of potential bookings goes to zero. The goal of this strategy is generally to fill any remaining gaps in your calendar to reach your ideal occupancy.We previously released the ability to set custom markup/markdown amounts for far future pricing, and based on your feedback we’ve now given you the ability to control the dates as well. For most hosts, this is a series of markups starting from a minimum of 60

You'll gain complete, in-depth insights with our newly updated and fully customizable Metrics! We've also made some exciting improvements to communications with owners and teammates. MetricsGet deeper insights with our new Metrics page 📊Explore your business's metrics with our provided customizable dashboards We've included dashboards for you to dive into, but you can also create your own and add your own widgets to any of them There are lots of different widgets to add, including ones for messaging, occupancy, financials, reviews, upsells, and owner statements Add, reorder, delete, and filter the widgets to customize your dashboards to your liking Host plan gets one predefined dashboard, while Pro and Mogul users get predefined dashboards plus custom dashboards and full widget library The legacy Metrics are still accessible under "Exports" in the new Metrics view You can explore Metrics in this interactive demo or learn more in this detailed help articleOwner ManagementCustom domains

We’ve relaunched Metrics with a completely refreshed experience — making it easier to understand your business, explore your performance, and build dashboards that truly fit the way you operate.📺 Watch the announcement from our Town Hall👀 Try out the new Metrics experience with this interactive demo💻 Join our upcoming Power-up Workshop on Metrics Here’s what’s new in Metrics✨ Custom dashboardsCreate dashboards tailored to how you work — by property, by owner or by different time filters.📊 A growing library of widgetsCharts, tables, and single-value stats to build a complete picture of your business. You can now track: Reservation Financials — revenue, fees, taxes, and overall financial performance Reservations — booking trends, lead times, stay patterns, and cancellation behavior Occupancy — booked nights, pacing, availability, and gap analysis Owner Statements — owner payouts, PM earnings, commissions, and expense breakdowns Reviews — category ratings, review trends, tags,

This week we improved visibility into Security Deposits and how you can plan your Owner Payouts! We also expanded support for tax collection and remittance in numerous states for Direct Premium bookings. Security DepositsEnhanced statuses for retrying deposit collection 🏦You'll now see that the security deposits will display an updated status in the Inbox When we notice card details fail, we'll automatically retry the collection flow, which was already happening, but now you will see the status displayed as "Retrying" This new status ensures you have visibility into the retry process and keeps you up to date with your uncollected deposits You can learn more about Security Deposits in these detailed help articlesOwner PayoutsFlexible payout scheduling for statements 📆You can now schedule payouts for statements that have been published in the past We've done this by separating the payout scheduling from the publishing of a statement, which used to be done in a single action This will g

Hello everyone 👋We’ve just rolled out the ability to quickly access the Previous or Next conversation from directly within the Conversation screen, without needing to go back to the Inbox. It’s aware of any filters and search criteria that you entered on the Inbox page, and will take you straight to the Previous, or Next applicable conversation. If you have Beta features enabled, you’ll now see two new arrow buttons in your Conversation sidebar.(If you’re not on Beta yet, you can enable it under Settings → General.) Two new arrows in the top right - allowing you to quickly jump to the previous or next conversation Let us know if you’re using this. Is it saving you time?Update: This is now available to all hosts 🙌

Following the latest update to our message webhook, we have updated our Zapier Integration to Version 1.3.0 with the following added to the message trigger:property and listing information specific emoji and attachment informationHow to use the new version 🔎Head over to Zapier. Create a new Zap: the latest version will automatically be used when selecting Hospitable as the first trigger step. Edit an existing Zap: In the 1st Step under Setup , click on the Change button. Reselect Hospitable from the list of Apps.​​​​ 💡 Need help getting started? You can find detailed guides and Zapier tutorials in our Help Center, You can also reach out to our integrations support team-platform@hospitable.com for further assistance.

We've made some exciting updates to Marketplace Cleaning, Security Deposits, and Upsells! There are also some quality-of-life improvements to ensure you and your team stay on top of your operations. OperationsAdd images to Marketplace Cleaning checklists 🖼Hosts can upload multiple images to checklist items for marketplace cleaning tasks Images automatically sync to Cleanster when the booking locks 1 hour before the scheduled cleaning Cleanster cleaners can view these images to understand the expected property condition after cleaning You can explore Marketplace Cleanings in this interactive demo or learn more in this detailed help articleWithdraw funds from the Marketplace 🏦You can now withdraw funds by navigating to your Settings, Payments and Payouts, then Marketplace A new Withdraw option appears in the ellipsis menu alongside the existing Add Funds action Clicking Withdraw opens a modal displaying the available balance that can be withdrawnNotification rule for check-in and check

Hey everyone! 👋We’ve just rolled out Check-in / Checkout (CICO) time change team notifications to Beta users! If you have Beta features enabled, you’ll now see a new notification type under:Operations → Notification rules → Add new → Check-in / checkout time change(If you’re not on Beta yet, you can enable it under Settings → General.)This notification triggers automatically when: A guest purchases a CICO Upsell (learn more) A team member manually adjusts CICO times in the Inbox We’d love your feedback as we test this out: Are notifications firing at the right moments? Anything confusing, missing, or behaving unexpectedly? Drop your comments below and let us know what you’re seeing. Assuming no major issues, we’ll be rolling this out to everyone in the coming weeks. 🙌  Update: this is now out of Beta and available to all! 🚀

Hospitable has become the first property management software that allows you to pay your owners right from the platform! We've also made improvements to the guest portal and cleaning tasks. Owner PayoutsPay your owners directly through Hospitable 🏦You can now pay owners directly when publishing statements, with the first payout of each month free and no service fees for the remainder of 2025 You can connect a bank account to your business and track payout statuses in the statements page under Operations Multiple statement payouts can be grouped together, giving you a more affordable option Owners can connect their bank account through their portal to receive payments Owners can also track the status of their payouts directly in their portal You can explore Owner Payouts in this interactive demo or learn more in this detailed help articleGuest PortalGuests must enter last name to access the portal 🪪To increase security measures for the portal, guests will be required to enter their la

Hi to our Hospitable Community! It is that time again for our traditional monthly TAX NEWS! Hospitable is now collecting and remitting the following taxes for all Direct Premium bookings made on or after November 1, 2025:Colorado Colorado State Sales Tax Pennsylvania Pennsylvania Hotel Occupancy Tax Local Sales Tax (collected by Pennsylvania State) — Allegheny County and the City of Philadelphia If you have a property in these locations and the applicable tax applies to your property for Direct Premium, no action is required on your part—these taxes will be automatically retained and remitted on your behalf.Please note that any other applicable taxes that are not listed or previously communicated will continue to be collected as a pass-through to you. You are responsible for remitting all pass-through taxes to the appropriate jurisdiction in accordance with local regulations and compliance. Further, any tax not collected and remitted on your behalf by Hospitable prior to this date we

Fill your calendar and earn more revenue with our new Dynamic Pricing advanced settings! Our Inbox has also been improved to help you organize and stay on top of all your guest conversations. Dynamic PricingLast-minute pricing advanced setting ⏱Dynamic pricing can now take into account last-minute pricing that you can set You have five inputs where you can set the number of days before check-in and the percentage increase or decrease of the pricing This allows you to gradually adjust the price as it approaches the check-in date, giving you the best chance of filling your calendar and increasing revenue This last-minute setting has technically always been enabled in the algorithm, but now you have control over the variables You can learn more about Dynamic Pricing in this detailed help articleFar-future pricing advanced setting 🗓You can now have better control of your rates that are listed in the far future There are three inputs where you can adjust the days ahead of check-in and the

On the previous Town Hall we discussed that Markups will now be applied to all fees instead of applying it only to Base Price. The reason for this change is because platforms (Booking, Airbnb, Direct Premium, VRBO) charge commission from all the fees, not only the base price. As some of you know, I'm currently working on a way for Hosts to be able to manage all their fees from Hospitable and have them synced to all platforms but I wanted to get some feedback from you first: Do you currently have a setup in which your cleaning fees are drastically different between platforms? Spoilers: 

One of our most exciting updates has just arrived, helping you manage all your listings within Hospitable! We've also made helpful updates to your cleaning operations and upsells. Properties and ListingsListing Management is now live for all users 🏘You can now manage your Airbnb, Booking.com, and Direct listings all from within Hospitable Updates made to details, availability, pricing, and booking policies will be pushed to the respective channel The listing menu pages are also updated with tabs for each subcategory, making it easier to navigate You can learn more about Listing Management in this detailed help article Take an interactive tour to explore Listing Management and try it outManagement indicator on property listings 🏷On your property's page, you will now see a badge next to your listing saying if it is fully managed or partially managed by Hospitable You can learn more about all the different indicators in this detailed help articleOperationsQuickly access ad-hoc cleanings

The guest portal is getting a glow-up that helps you collect guests' correct contact information. There are also improvements to help transition to Airbnb's new host-only fee structure and to our ID verification solution. Guest PortalGuests fill in a check-in form task 📋The task asks for basic contact information, including name, email, and phone number It also contains two checkboxes asking guests if their information can be used for stay-related information and/or marketing purposes This will ensure the guest information collected is correct and avoid issues with other guest portal interactions It will appear as the first task for guests to complete and is available for Direct and non-Direct bookings as long as there is another check-in task pending, like a rental agreement You can learn more about the check-in form in this detailed help articleAirbnbHost-only fee transition tool 🧮To help all users prepare for the increase in Airbnb's host-only fee, we have created a tool that calc

If you've seen small titles or badges next to someone’s name in the Community, they’re not random. They're part of a lightweight system we use to highlight contributions and give a bit of shape to how people grow within the space.Here’s how it works. Rank: a long-term signal of participationYour ranking is tied to your overall activity and consistency in the Community. It shows up next to your name whenever you post or comment, and is meant to reflect how active and involved you are over time.As you participate more; replying to others, starting discussions, reacting to other hosts’ posts, you’ll see your rank change.Here’s the path:New Member → New Participant → Participating Frequently → Known Participant → Inspiring → Top Contributor → Hospitable HeroNote: We are not publishing the exact criteria on purpose, as the goal is to encourage authentic engagement, not gamed behavior. Badges: recognizing specific contributionsBadges are different from rank. They’re not about how long you’ve

We’ve just released Hospitable Zapier Integration v1.2.0, bringing expanded data support to help you create even more powerful automations and workflows!This update introduces several new fields across key objects — giving you deeper context and more flexibility when building your Zaps. ✨ What’s New Reservation stay_type  smartlock_code  Property New details object with the following fields: space_overview guest_access house_manual other_details additional_rules neighborhood_description getting_around wifi_name wifi_password co_hosts  ical_imports Message source reactions integration sent_reference_id   📌 Getting StartedHead over to Zapier. Create a new Zap: the latest version will automatically be used when selecting Hospitable as the first trigger step. Edit an existing Zap: In the 1st Step under Setup , click on the Change button. Reselect Hospitable from the list of Apps.​​​​  💡 Need help getting started? You can find detai

Hi to our Hospitable Community! It is that time again for our traditional monthly TAX NEWS! Hospitable is now collecting and remitting the following taxes for all Direct Premium bookings made on or after October 1, 2025:Oklahoma Oklahoma State Sales Tax Local Sales Tax Kentucky Kentucky Sales Tax Kentucky Transient Room Tax Virginia Virginia Sales Tax Wisconsin Wisconsin Sales Tax Local County Sales Tax If you have a property in these locations and the applicable tax applies to your property for Direct Premium, no action is required on your part—these taxes will be automatically retained and remitted on your behalf.Please note that any other applicable taxes that are not listed or previously communicated will continue to be collected as a pass-through to you. You are responsible for remitting all pass-through taxes to the appropriate jurisdiction in accordance with local regulations and compliance. Further, any tax not collected and remitted on your behalf by Hospitable prior to