Welcome

Need to hire a co-host? A virtual assistant? Guest messaging help? We just launched a new group where you can post your hiring needs, and get help from other hosts.In the Group, you can:Post your hiring needs Get recommendations from others Share your hiring experience hiring (what worked, what didn’t) Ask for referrals and recommendationsGroup: https://community.hospitable.com/groups/looking-to-hire-46Posts are only visible to Group members, so if you want to follow or contribute, make sure to join.On the other side...If you offer a service and would like to tell more about it to other hosts, you can:Share your service as a comment in the hiring posts (only where relevant) Tell us about your business in this dedicated thread:Please don’t create new posts to promote your services, as they will be removed. We want to keep the group clean, focused, and genuinely helpful for everyone.Questions? Feedback? Drop them in the comments. 

After a successful private pilot, we’re excited to open things up and invite all eligible hosts to give it a try. 🚪 What’s in the Beta?You can now connect supported Kwikset smart locks directly to Hospitable and start automating access for your guests.🔧 What You’ll Need A Wi-Fi–enabled Kwikset smart lock (like Halo) Access to the Devices page in Hospitable A little curiosity and a few minutes to set things up! 💬 We’re All EarsThis is still a beta—things may evolve, and your feedback is essential. Found a bug? Have an idea? Let us know through the app or by replying to this post.Ready to test it out?Head over to your Devices page to get started and start unlocking doors (and possibilities).Thanks for being part of the journey.💜 The Smart Devices Team

EXCITING TAX NEWS! Hospitable is now collecting and remitting the following taxes for all Direct Premium bookings made on or after September 1, 2025:Arkansas State Sales and Use Tax Local Sales and Use Tax Arkansas State Tourism Tax Indiana County Innkeeper's Tax Oregon State Transient Lodging Tax If you have a property in these locations and the applicable tax applies to your property for Direct Premium, no action is required on your part—these taxes will be automatically retained and remitted on your behalf. Please note that any other applicable taxes that are not listed or previously communicated will continue to be collected as a pass-through to you. You are responsible for remitting all pass-through taxes to the appropriate jurisdiction in accordance with local regulations and compliance. Further, any tax not collected and remitted on your behalf by Hospitable prior to this date were and will continue to be your responsibility to remit as necessary to state and local jurisdict

We've hit 1,000+ members in the Hospitable Hosts Community! 🎉Since launching our new community home in May, we’ve co-created this space with hosts to be the go-to place for advice, resources, product updates, direct insights from the Hospitable team, and more.In under three months, we’ve seen:1,350 posts created (questions, conversations and replies) 14,357 unique visitors 50,683 page viewsDuring this time, we also:Welcomed Hospitable Partners to share their expertise Started Hospitable Groups to help you connect locally Ran a Community Survey to help us create even more value going forward Integrated Community with Hospitable dashboard, to increase its visibility and make it part of your hosting routine Launched the very first course of Hospitable AcademyWhile we take a moment to celebrate, we also want to say thank you for your trust. Whether you’ve helped test a feature, shared a creative tip, or simply offered a kind word to another host, you’re shaping what Community is becoming.

Hi there, Aron here from the Direct engineering team 👋We recently made some improvements to our Direct tracking capabilities.What's new:We've enhanced our Google Analytics integration to give you much better visibility into your booking performance. Previously, you could see website visits, but we couldn't track what happened once guests started interacting with your booking widget.Now you can see the complete picture:When guests view your property details When they select dates and see pricing When they start the booking process When they reach the payment stage When they complete their booking (with exact revenue amounts)What this means for you:Better ROI tracking - See which marketing campaigns actually drive bookings, not just website visits Funnel optimization - Identify exactly where potential guests drop off in your booking flow Revenue insights - Track booking values and conversion rates in Google Analytics Accurate attribution - Bookings are properly credited to your Google A

One of the biggest mistakes new short-term rental hosts make is relying on standard landlord insurance instead of STR-specific coverage.If you are turning your rental into a business, proper liability coverage is not optional. It is what protects your income, your property, and your future. Learn more at Hospitable Academy with our free course on how to go from long-term rentals to short-term rentals. And be on the lookout for new courses coming soon.Check it out: https://academy.hospitable.com/products/courses/shift-to-str

Want to join our exclusive Hospitable customer event on Sept 15 in Orlando?We’re giving away a ticket to ONE lucky host! ($285 value!)To enter, just answer this in the comments:👉 What’s one thing you wish you knew before becoming a host?This hands-on workshop is all about leveling up your hosting game✅ Set up + optimize your Hospitable account✅ Learn key features like automated messaging, direct booking sites, smart device setup & more✅ Includes lunch, snacks, and all the STR goodness.Seats are limited! Don’t miss your chance to become a Hospitable master. Learn more about the event here  

 We’ve been working behind the scenes on big updates to make running your short-term rental business smoother than ever. At tomorrow’s Town Hall, we’ll cover:✨ A smarter way to manage operations (no more fragmented tools and missing task reminders)🛠️ What’s next for our Marketplace, from service providers to smarter controlsHave any questions to ask the team? Comment and let us know.This is your chance to see what’s new, what’s coming, and how these changes will give you time back while making STRs easier to operate.📅 When: Tuesday, September 3 @ 9am PT / 12pm ET / 6pm CET🎥 Where: Zoom👉 Add it to your calendar: https://calendarlink.com/event/Nig9I

We’ve heard from hosts in our Community Survey that the biggest reason they aren’t using the new Community is simple—they forget it exists: 30% had never heard of the new Community Among those who joined, 1 in 3 said it slips their mind To increase its visibility and make it part of your hosting routine, we’ve now brought the Community directly into my.hospitable.com dashboard.  What’s new: Community posts in your dashboard: you’ll now see up to 3 recent popular posts in your Hospitable app dashboard (usually 1 of them will be curated by the Hospitable team) Quick access: click a post and it opens in a new tab on the Community Control at your fingertips: you can hide the posts if you wish (currently for 2̶4̶ ̶h̶o̶u̶r̶s̶ 7 days; we’re collecting feedback on this) By making the Community part of your day, not just another tab you need to remember, you can: Get answers from fellow hosts or the Hospitable team Help other hosts with your hosting knowledge and experience Discover u

Creating Owner Stays directly from the Calendar is now available for Mogul users! Here’s a quick breakdown:💸 Zero-revenue reservations - no commission applied.Only an optional cleaning fee (if you schedule cleaning). Cleaning fee can be handled in two ways: Deducted from the owner’s next payout (Mogul + Owner Statements) Collected outside the platform 🏡 Create Owner Stay reservations right inside Hospitable.Owner data, from Owner Management section, auto-fills guest details, but can be overridden if someone else is staying.✅ Optional simple confirmation emailNo automated messaging rules. Sent only if you’d like to confirm the stay with the owner.🔑 Smart lock codes disabled (no creation or comms) when the owner already has property access.🧹 Flexible cleaning - choose to schedule cleaning or let the owner handle it.⛔ Block options for easier management:Block the night before check-in (avoid back-to-back stays). Block the day of checkout (avoid same-day turnovers).What’s next👀 This

Airbnb’s shift to the 15.5% host-only fee is more than a policy update. It signals where the marketplace is heading.Marketplace economics and guest perceptions are driving Airbnb to apply this model globally. Starting October 27, 2025, all PMS-connected hosts will be impacted.Here is what matters most for you as a host: You are expected to adjust, not absorb. To maintain today’s payouts, you will need to increase your rates by 14.9%. Your search rankings will not be penalized since fully loaded pricing is already in place across markets. Compliance around lodging taxes will become clearer and more consistent, which strengthens trust with guests and authorities. At Hospitable, we are already preparing solutions to ensure you are not left behind when this transition takes effect. Check out a new video from our CEO which explains the Changes to Airbnb's Host Only Fee Structure and Its Impact on HostsYou also have the chance to hear directly from Airbnb on these changes. Join the Airbn

The very first course of Hospitable Academy has arrived: The Shift from Long-Term to Short-Term Rentals hosted by Hospitable host and real estate investor Matt Krueger.This course is designed for anyone curious about making the leap from long-term rentals (LTRs) to short-term rentals (STRs) and for hosts ready to take their business to the next level.Inside, you’ll find 6 step-by-step lessons to help you confidently make the shift:1️⃣ Introduction to Short-Term Rentals — Understand the STR landscape and what it takes to succeed.2️⃣ Selecting the Optimal Property — Choose the right market and property to maximize your returns.3️⃣ Setting Up Your STR for Success — Design, furnish, and prepare your property to wow guests.4️⃣ Managing Operations Efficiently — Streamline your processes and save hours each week.5️⃣ Growing Your STR Portfolio — Learn when and how to expand your business.6️⃣ Scaling Up: From One STR to a Portfolio — Build a sustainable, profitable STR empire (minus the burnout

At Hospitable, our investors are our customers and our team. We don’t sit down with outside financiers for approvals - we sit down with the people who use and build Hospitable every day.Town Hall is our time to hear it all: the good, the bad, and the wishlist.It’s not always pretty, but it’s always honest. And that’s exactly how we like it. Because we’re hosts too, and building Hospitable means building with the people who rely on it most.📅 Town Hall is Wednesday at 9am PT / 12pm ET / 6pm CET👉 Add to your calendar: https://calendarlink.com/event/IeERzAn hour of connection. An hour of accountability. An hour focused on the only board members that matter - our customers.

After weeks of testing and refining, we're thrilled to officially launch Kwikset support to all users.This launch wouldn’t have been possible without the incredible help from those of you who joined our early pilots and beta. Thank you for trusting us with your properties, your time, and your feedback. You helped shape this feature into something truly reliable and useful.Kwikset now joins the growing list of supported smart locks helping more hosts automate guest access, securely and seamlessly.We’re still listening.If there’s anything you'd like to see next, or if something isn’t quite right, let us know!The Smart Devices Team

Missed our “Improve Your Listing” live workshop with ​@Derek Jones from Hospitable? Here’s your quick-hit recap 🔍 Top 10 Ranking Factors Booking conversion rate – Visitors who view and book your listing. Fix weak spots in photos, headlines, and descriptions. Click-through rate – Make your hero photo + headline irresistible (but accurate). Competitive pricing – Dynamic pricing is essential; Hospitable’s built-in tool is included on Host, Professional, and Mogul plans. Guest reviews & ratings – Race to 10 reviews for new listings; send well-timed review requests. Instant Book – Ranking boost if enabled (with filters for experienced guests). Response rate & speed – Use Hospitable’s Knowledge Hub + AI replies to answer faster. Acceptance & cancellation rate – Accept requests quickly; avoid host-initiated cancellations. Listing content quality – Clear, scannable descriptions + updated amenities list. Calendar availability – Rule sets can unlock orphan nights and

Owner Statements and Invoices are now properly handling calculations for hosts who take Airbnb co-host payouts from Airbnb directly!Here’s how it works:When configuring our Reservation commission, let us know that you receive Airbnb co-host payouts directly from Airbnb.  On your Statements or Invoices, you’ll see a few new columns: Total paid to manager/owner will include the amounts already paid by Airbnb to the manager/owner Remaining balance due to manager/owner will include any additional amount owed to the manager/owner from Flat fees that are a part of the Reservation commission, if any On your Profit & Loss and, if connected, your accounting software, you’ll notice that journal entries for commissions from Airbnb reservations are marked as paid on the check-in date, while the commissions and fees from reservations on all other platforms are marked as paid when the relevant Statement or Invoice is marked as paid. Let us know what you think!Happy Hosting,💜 Hospitable’s Mogu

We asked. You answered.220 hosts shared their thoughts, feedback, and hopes for what the Hospitable Hosts Community could become:You told us that you want a space that’s easy to access, full of practical value, and worth your time You want good conversations, actionable advice; not just another tab to remember You’re ready to participate, as long as it’s flexible And more…The Community Survey Report with main takeaways is now live, and it’s full of insights that are shaping what comes next.→ Community ReportWe’re already working on:Easier in-app access to the Community A better welcome and onboarding experience Surfacing the best tips, answers, and insights Clearer, simpler ways to contribute (big or small) More flexible learning formatsEvery improvement we make is shaped by what you’ve told us. Your feedback doesn’t sit in a spreadsheet, it influences what we do next.If you didn’t get a chance but have something to say: we’re listening. Reach out anytime: community@hospitable.comThank