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Plus, a new check-in form in the Guest Portal and KeyNest private pilot. This Town Hall was all about empowering hosts to manage every listing and every detail from one place. Listings Management is live, and it’s designed to give you complete control while protecting the setup you’ve worked hard to build. We’ve summarized this week’s Town Hall below, but you can watch the full recording here. You can also check out all of our recent product updates in our changelog on the community.Be sure to join our upcoming events, including our Listings Management Workshop on

The guest portal is getting a glow-up that helps you collect guests' correct contact information. There are also improvements to help transition to Airbnb's new host-only fee structure and to our ID verification solution. Guest PortalGuests fill in a check-in form task 📋The task asks for basic contact information, including name, email, and phone number It also contains two checkboxes asking guests if their information can be used for stay-related information and/or marketing purposes This will ensure the guest information collected is correct and avoid issues with other guest portal interactions It will appear as the first task for guests to complete and is available for Direct and non-Direct bookings as long as there is another check-in task pending, like a rental agreement You can learn more about the check-in form in this

What is going on with Airbnb change in fees?Starting October 27th, Airbnb is transitioning all PMS-connected hosts from the split fee to their 15.5% Host Only Fee. If you don't adjust your rates to compensate, you're effectively taking a 14-18.4% pay cut on every booking (depending on your current markup rates). But don't worry – we're here to make this transition smooth and simple. You can switch over in Airbnb today if you'd like, but if you prefer to stay on the split fee until the last possible moment, we'll handle the timing for you automatically. How are we helping?Two weeks ago we released the first version of our Airbnb Host Only Fee Transition Tool. The feedback from the community was invaluable, and we heard three main things:Markups should apply to all fees, not just base rates Hosts need full visibility into how markup changes affect your prices The mat

If you've seen small titles or badges next to someone’s name in the Community, they’re not random. They're part of a lightweight system we use to highlight contributions and give a bit of shape to how people grow within the space.Here’s how it works. Rank: a long-term signal of participationYour ranking is tied to your overall activity and consistency in the Community. It shows up next to your name whenever you post or comment, and is meant to reflect how active and involved you are over time.As you participate more; replying to others, starting discussions, reacting to other hosts’ posts, you’ll see your rank change.Here’s the path:New Member → New Participant → Participating Frequently → Known Participant → Inspiring → Top Contributor → Hospitable HeroNote: We are not publishing the exact criteria on purpose, as the goal is to encourage authentic engagement, not gamed behavior. Badges: recognizin

For this Insider: Partner Edition, we welcomed ​@TouchStay_Emma, Guest Experience Advisor at Touch Stay, for a conversation about modern guest communication, automation, and delivering memorable stays at scale.Touch Stay is an all-in-one digital guidebook that helps property managers deliver a seamless guest experience, save time, and reduce guest questions.Whether you're already using their software, or just exploring better ways to reduce guest questions, offer upsells, or improve satisfaction, this Insider was full of practical takeaways.Highlights are below. Need help creating a guidebook? You're not aloneTouch Stay doesn’t offer a built-in setup service, but hosts have two great options:AI-powered generator: New to Touch Stay? Use their AI Guidebook Generat

We’ve just released Hospitable Zapier Integration v1.2.0, bringing expanded data support to help you create even more powerful automations and workflows!This update introduces several new fields across key objects — giving you deeper context and more flexibility when building your Zaps. ✨ What’s New Reservation stay_type  smartlock_code  Property New details object with the following fields: space_overview guest_access house_manual other_details additional_rules neighborhood_description getting_around wifi_name

Hi to our Hospitable Community! It is that time again for our traditional monthly TAX NEWS! Hospitable is now collecting and remitting the following taxes for all Direct Premium bookings made on or after October 1, 2025:Oklahoma Oklahoma State Sales Tax Local Sales Tax Kentucky Kentucky Sales Tax Kentucky Transient Room Tax Virginia Virginia Sales Tax Wisconsin Wisconsin Sales Tax Local County Sales Tax If you have a property in these locations and the applicable tax applies to your property for Direct Premium, no action is required on your part—these taxes will be automatically retained and remitted on your behalf.Please note that any other applicable taxes that are not listed or previously communicated will continue to be collected as a pass-through to you. You are responsible for remit

There are some exciting updates to help you create and sell more upsells, collect security deposits, and manage your autopilot cleanings! We've also released a new version of our Zapier integration. UpsellsOffer upsells to guests during check-in tasks 🛒If you have upsells to offer guests, they will now be presented to guests after completing their check-in tasks Guests can purchase upsells on the spot or skip the screen and be directed to the guest portal If you're not offering any upsells, guests will be directed to the guest portal home screen You can learn more about Upsells in this detailed help articleUpsell templates for easy creation 🛍You can easily create upsells with a single click, which includes product descriptions and im

Our leveled-up support gets you answers quicker than ever!Plus, updates to Upsells and an Owner Payouts private pilot. This week’s Town Hall focused on improvements to our support team operations, built to give you faster, more personalized help when you need it. From enhanced chat routing to upgraded internal tools for complex requests, our team is ready to resolve issues more efficiently than ever. You can watch a recap of all the ways our support team is trying to improve to help you!We’ve summarized this week’s Town Hall below, but you can watch the full recording here. You can also check out all of our recent product updates in our

We've released plenty of updates over the past two weeks that we're excited to share! Everything from improvements to upsells, security deposits, owner statements, cleanings, and more! UpsellsUpsell requests are live for all users ✅There's now a setting that allows you to require your approval of the purchase of the upsells you create and offer guests You will receive a notification about a guest wishing to purchase one of your upsells, which you can either approve or deny The guest will be notified of your decision and charged for the upsell if approved You can learn more about upsell requests in this detailed help article You can learn more about Autopilot Cleanings in this detailed help articleCart abandonment email reminders

At the VRMA International Conference 2025, Derek Jones (@DeeJayinGA), VP of Sales and Partnerships at Hospitable, hosted a session designed to be more than just another conference talk. His goal was simple: make sure every short-term rental host left with at least one tip they could put into practice immediately.Derek drew on a unique mix of perspectives: leading the onboarding, sales, and customer success teams for Hospitable and managing 22 short-term rental listings personally as a host with a decade of experience. What he shared was not a product pitch, but a set of hard-earned lessons about what works, what does not, and how even small changes can create meaningful results in occupancy, guest satisfaction, and revenue. 1. Respond faster with AI-po

This week’s Town Hall centered on the latest $HOST token progress, Airbnb’s host-only fee migration helper, major Dynamic Pricing controls, and powerful Upsell request flows. We’ve summarized this week’s Town Hall below, but you can watch the full recording here in case you missed it. You can also review all our recent product updates in the changelog on the Hospitable Hosts Community.Be sure to attend our upcoming events, including our Las Vegas In-Person Workshop on October 12 (use co

Become a Hospitable co-owner by investing with $HOST tokens!Plus, a new beta feature to try and updates to Owner Stays. This week’s Town Hall focused on ownership by introducing how you can invest in Hospitable! It’s an exciting time to join, and we explain how easy it can be done using $HOST tokens. We also introduced fresh updates to the Inbox, Direct, and Owner Stays! Below is a summary of this week’s Town Hall, but you can catch the full recording here if you missed it. You can also see all our recent product updates in our community changelog.Attend our upcoming events, including our Dynamic Pricing Workshop on

There are a few Direct updates and a private pilot for Security Deposits that we can't wait for you to try!Security DepositsPrivate pilot is live for Direct Premium hosts 🤌Collect security deposits from your guests for extra booking protection Set the amount you want to collect for your listing's security deposit It's free to use during the pilot, but a 2% fee will be applied to all security deposits after the pilot This will only apply to new Direct bookings during the pilotDirectCustom domains are now available for every user 🌐All users' custom domains have been imported to the new 'Domains' list We're differentiating between external and Hospitable-managed domains External: The domain DNS is managed externally, but we're aware of it Hospitable-managed: We'll manage the DNS for you b