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New to the Community? Everything you need to know

5 months ago

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Everything you need to know about this community

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Alan SincichHospitable Team Member

published in Hospitable Changelog

Product Updates - June 27, 2025

We're excited to introduce owner portals for our Mogul users! Now, property managers can share a branded portal with their owners to share monthly statements. We also have exciting updates for Copilot and security deposits! Owner PortalsLive for all Mogul users 📲Highlight your performance and maintain a great relationship with your owners without the large time commitment You can share a branded portal where owners can view quick highlights and their monthly statements in one place They can download owner statements and quickly view the current month's metrics Set your branding by adding your logos, domains, and colors to ensure you look professional to your owners Learn more by exploring this interactive demo and reading our detailed help articleCopilotUpdated booking data and teammate access 🔮Copilot can now access and answer questions about availability rules, property pricing settings, and calendar data Secondary users on your account can now access Copilot to ensure they have th

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2 months ago

Alan SincichHospitable Team Member

published in Hospitable Community Updates

Town Hall Recap - June 25, 2025

Use branded owner portals to deliver professional transparency!Plus, statement customization and new pilot features! The star of this week’s Town Hall was the brand-new Owners Portal, a white-labeled hub that puts performance, payouts, and statements right in your owners’ hands. Many of our users, including a few colleagues, found themselves property managing by accident. This new feature makes their job easier! We also have some other great updates to share. We’ve summarized this week’s Town Hall below, but you can watch the full recording here if you missed it. You can also check out our recent product updates in our community changelog and let us know how we can improve your community experience outside of our software in this quick survey.Be sure to attend our upcoming events, including our Direct Booking Workshop on July 2 and our next Town Halls on July 9 and July 23. If you want to explore the owner portals or other Mogul features, book a call with our product specialist, Brian,

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2 months ago

Petra PodobnikHospitable Team Member

posted in Hospitable Community Updates

Help shape the future of Hospitable Hosts community! 💜

Help shape the future of how we support hosts beyond our software!We're building the Hospitable Hosts community to be a space where hosts learn from each other, solve challenges, and grow together.To make this work, we need to hear from you.Take the survey → https://form.typeform.com/to/sneeBV66 Why this survey?We’re launching this short survey to understand:What brings you to the community (or keeps you away) What content, programs, or features would be most valuable How we can make it easier for you to contribute or get helpIt takes less than 10 minutes, and will directly influence what we do next. What’s next?We’ll share a summary of key insights Community programs will reflect your input Some of you may be contacted for follow-up or feature opportunities (if you say yes to that) All feedback will inform how we improve your Hospitable experienceTake the survey → https://form.typeform.com/to/sneeBV66Thank you! 💜!-->

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2 months ago

gabrielle.gedeonHospitable Team Member

posted in Hospitable Community Updates

Join us at 12pm ET/9am PT for the Hospitable Town Hall

We’re unveiling something new for hosts who’ve suddenly found themselves managing… more than just their own place. 👀You mastered the guest experience. Now it’s time to level up.https://calendarlink.com/event/IGPRt

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2 months ago

gabrielle.gedeonHospitable Team Member

posted in Hospitable Community Updates

Your website isn’t broken because of traffic. It’s broken because of the setup.

Today at 1 PM ET, join Mark Simpson, Founder of Boostly, for a 45-minute webinar to fix the most common mistakes on your direct booking site and finally turn lookers into bookers. After helping generate $100M+ in direct bookings, Mark’s breaking down:🔍 What your site is missing🧠 How guests actually behave on your site🛠️ The Boostly Booking Framework💡 Real examples and live audits BONUS: Show up live for a chance to have your site reviewed!📅 Today | 1:00 PM ETSave your seat: https://app.getcontrast.io/register/hospitable-your-website-s-broken-here-s-how-to-fix-it-and-get-more-bookings

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2 months ago

gabrielle.gedeonHospitable Team Member

posted in Hospitable Community Updates

🚨 Going live today at 12pm ET!

Want to see how Hospitable’s new Zapier integration can save you time and streamline your short-term rental business? Join us for our Zapier Power-Up Workshop. A live session that’ll show you how to put automation to work without writing a single line of code.You’ll hear directly from the engineer who built the integration, plus get pro tips from NoCodeSTR.com’s Sean McGregor on the top automations every host should try.Bring your questions! We’re saving time for a live Q&A and real-time troubleshooting.Whether you’re new to Zapier or already using it to run your business, this workshop will help you get even more from your tools.👉 Register here: https://app.getcontrast.io/register/hospitable-zapier-power-up-workshop

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3 months ago

Tim ParryHospitable Team Member

posted in Hospitable Changelog

Airbnb Security Deposits is now live for all Beta users

Hi everyone!We’re excited to announce that Airbnb Security Deposits is now live in Beta for all Host, Pro, Mogul & Direct Premium hosts! We’ve officially rolled this out to help you better protect your properties from damage and bad actors.This feature lets you automatically collect, hold, and release deposits for Airbnb reservations - with built-in chargeback protection and seamless messaging baked in.We’ll be expanding access to all Host, Pro, and Mogul users in the coming days. 💼 Key benefits:✅ Automated deposit handling: We’ll collect and release funds automatically - no need to chase guests.✅ Charge requests from the Inbox: Submit charges directly when issues arise.✅ Built-in chargeback protection: We manage the process end-to-end and recover funds if needed.✅ Smarter check-in flow: Check-in instructions won’t be released until the deposit is secured.✅ Simple setup: Just set the deposit amount and we handle the rest. 💰 Pricing:A 2% processing fee applies to each deposit coll

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3 months ago

Alan SincichHospitable Team Member

published in Hospitable Changelog

Product Updates - June 13, 2025

We have some exciting updates around guest communication and workflow automation that will be sure to save you even more time!InboxVoice-to-text is available in the Inbox 🎙Use the microphone button when composing a message to add a word-to-word transcription that is AI-powered and context-aware It will auto-correct your spelling and grammar You can ask it to draft you a message with a specific tone or context, and it will craft one immediately to send It works great when you're on the go with our iOS app (Android coming soon) Be sure to set your browser permissions to have access to your microphone when promptedLive presence shows for hosts and guests 💬You will now see the live presence indicator (. . .) when your guest is typing or viewing the chat They will also see when you are typing back or present in the InboxIntegrationsZapier version 1.1 is now live for all users ⚡️We have now added actions that you can use in your automated workflows This allows you to automate sending messa

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3 months ago

Miles HobsonHospitable Team Member

published in Hospitable Community Updates

Why we're moving from the Facebook Group to the Hospitable Community 💜

Hey folks, Miles here from the Hospitable Marketing team, here today to talk to you about community. So Hospitable obviously loves community.We have our bi-weekly town hall, which is an opportunity to share everything we've been working on, get your feedback directly, live.We also have our Facebook group, another great way to let you ask your questions, to speak with other like-minded hosts and get connected.So we absolutely love being a transparent company and getting hosts connected to each other and us connecting to other hosts so that we can learn from them and improve our products and design it in a way that works for more of you.There's some challenges with our current setup though. So the Facebook Group is limiting in a sense of our own team has challenges accessing it sometimes and hosts as well sometimes have challenges.They're not always active on Facebook so they have to create a profile specifically to join the group and then their account can get marked as spam if they're

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3 months ago

Uran HajzerajHospitable Team Member

posted in Hospitable Changelog

💵 Business transactions are now available!

You can now add transactions directly to your business, not just individual properties!With the introduction of businesses in Hospitable, there are situations where certain transactions, like software subscriptions, business-wide expenses, or service fees, don’t belong to a single property. That’s where business transactions come in. 🧾 What to know: These transactions don’t appear on Owner Statements or Invoices. They do appear in your Profit & Loss reports 🧮 They’re automatically synced with accounting tools like QuickBooks 🔄 This gives you a more complete and accurate picture of your financial performance at the business level. 💼👉 Learn more in our Help Center: Adding Transactions🎥 Prefer a walkthrough? Watch this short Loom video to see how it works!

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3 months ago

gabrielle.gedeonHospitable Team Member

posted in Hospitable Community Updates

3 Events You Can’t Miss

We’ve lined up not one… not two… but THREE powerhouse webinars to help you level up your short-term rental game:Price Your STR Like a ProMark Simpson joins Andrew and John from TechTape to break down dynamic pricing, value perception, and how to actually make more per night.🔗 crowdcast.io/c/priceyourstrZapier Power-Up WorkshopWant to automate the boring stuff and get more done? We’re teaming up with Contrast to teach you how to use Zapier with Hospitable.🔗 getcontrast.io/register/hospitable-zapier-power-up-workshopYour Website is Broken (Here’s How to Fix It)Back with us again, Mark Simpson shares why your direct booking site might be costing you bookings—and what to do about it.🔗 getcontrast.io/register/hospitable-your-website-s-broken-here-s-how-to-fix-it-and-get-more-bookings📅 Add one (or all three) to your calendar. Your future self will thank you.

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3 months ago

Alan SincichHospitable Team Member

published in Hospitable Community Updates

Town Hall Recap - June 11, 2025

Get the scoop on our latest AI features you can use today!Plus, we tried a new Town Hall format! We tested a new format for this week's Town Hall, which focused on our AI features you can use today! This was our attempt to try not to overwhelm you with too many product updates or share half-baked features. We plan to pivot the format, hearing from each product team, but with more focused topics. Product feedback and feature testing announcements will remain accessible on our feedback page and new community!We’ve summarized this week’s Town Hall below, but you can watch the full recording here in case you missed it. You can also check out all of our recent product updates in our changelog on the community.Be sure to attend our upcoming events, including our Dynamic Pricing Workshop on June 16, Zapier Workshop on June 18, Direct Booking Workshop on June 23, and next Town Hall on June 25. And if you want to learn more about our Mogul features, like Auto Inbox, Copilot, and Guest Sentiment

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3 months ago

Petra PodobnikHospitable Team Member

posted in Hospitable Community Updates

Gathering in real life: Host & Toast highlights from Orlando, Atlanta, and Charlotte

As our community continues to grow across cities, there's something powerful about coming together in person. Last week, we’ve hosted Host & Toast gatherings in Orlando, Atlanta, and Charlotte, and each event reminded us why face-to-face connection still matters. 💜 Each city brought its own flavor. Here is Emily’s take on Atlanta’s Host & Toast:“At our Atlanta Host & Toast, we reconnected with several hosts who first met at our October event and have continued meeting up since then. There’s a monthly women’s meetup (they even brought along a brand new host and customer this time, someone who hasn’t even listed yet); there’s also a guys’ group, and a North Georgia mountains crew that regularly keeps in touch.There's value in the Host & Toast's beyond Hospitable. Our customers are meeting each other, maintaining those relationships and going on to support each other and new hosts. It's really special.” Gabby, who visited all three cities, says:We loved seeing our hosts m

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3 months ago

Alan SincichHospitable Team Member

published in Hospitable Changelog

Product Updates - June 6, 2025

We're excited to provide security deposits for more of your bookings and make it easy to set up your branding!Security DepositsDirect Premium in beta and Airbnb in private pilot 💰Set a security deposit for your properties, and we'll automatically collect, hold, and release them for DIrect and Airbnb bookings Quickly request charges when an incident occurs with guests right in the Inbox Guest verification and chargeback protection are included on all security deposits Airbnb bookings are free while in private pilot, which you can sign up for here Direct bookings come with a 2% fee for every security deposit Take an interactive tour of Security Deposits to explore it more Read our detailed help articles to learn moreDirectUpdates states where we file and remit taxes 🗺Direct Premium users now have more states where we take care of their taxes Georgia: State Sales Tax, County and Local Sales Tax, State Hotel-Motel Fee Illinois: Illinois State Hotel Operators Occupation Tax Indiana: State

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3 months ago

gabrielle.gedeonHospitable Team Member

posted in Hospitable Community Updates

Join us tomorrow at 9am PT | 12pm ET for our next Hospitable Town Hall!

We’re diving into all things Copilot. From how it works, to what’s new, and what’s next. Plus a few extra surprises you won’t want to miss. Add it to your calendar, bring your questions, and come hang with the Hospitable crew!

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3 months ago

Alan SincichHospitable Team Member

published in Hospitable Changelog

Product Updates - May 30, 2025

We've made some fantastic updates based on feedback we've collected from you! Check out what's new with upsells, Quickbooks, Dynamic Pricing, and much more!UpsellsUpsells are available on all booking channels 📈 Regardless of which platform a reservation comes in from (even iCal and manual), guests can now purchase upsells in the guest portal You will receive the payout for the upsell just like a Direct booking, 24 hours after check-ins Guests will receive an email confirmation if they provide an email address on the checkout page Add pictures and descriptions to your upsells 🖼 Add more context when offering upsells to guests with a photo and description You can also add quantities to your products or services so guests can purchase multiple Upsells can be purchased on accepted bookings ✅ Guests can only purchase an upsell after you have accepted their reservation They can still view your offered products and services but are not able to checkout AccountingQuickbooks Integrati

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3 months ago

Alan SincichHospitable Team Member

published in Hospitable Community Updates

Town Hall Recap - May 28, 2025

Major improvements for some of our favorite features!Plus, a few private pilots for you to join and test out! This week’s Town Hall was filled with product updates developed to streamline your operations, protect your property, and earn more money! We can support these features by implementing a payment infrastructure to handle your payouts. We’ve summarized these great features below, but you can watch the full recording here if you missed this week’s Town Hall. You can also check out all of our recent product updates in our changelog and attend our upcoming events, including InvestHER Con on June 1-3, our Host and Toasts on June 4-6, and our next Town Hall on June 11.If you haven’t registered with our Hospitable Community, we encourage you to join so you can ask questions, learn best practices, and stay updated with the product! Curious about our Mogul plan? Book a call with our product specialist, Brian, to explore its features and see if it’s a good fit!Lastly, we recently released

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3 months ago

gabrielle.gedeonHospitable Team Member

posted in Hospitable Community Updates

Join us for our Town Hall!

We’re going live tomorrow at 12:00 PM ET / 9:00 AM PT to share important product updates, preview upcoming features, and answer your questions.We look forward to seeing you there!Add to your calendar: https://calendarlink.com/event/gPTZd

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3 months ago

Alan SincichHospitable Team Member

published in Hospitable Changelog

Product Updates - May 23, 2025

We've made things easier across the board for all users! From purchasing a custom DIrect domain to customizing your domains, we've got you covered!DirectPurchasing a domain is more intuitive 🌐 When buying a custom domain in Hospitable, we now check different top-level domains (.com/.net/.rental/etc.) to ensure it's available AirbnbCustomize your fee structure 🤌 You can now charge your fees based on a specific basis, including for pets Choose between per stay, per night, per pet per stay, per pet per night IntegrationsHappy Guest 🏡 We now have a detailed page dedicated to our Happy Guest integration Dynamic Pricing Syncing fees happen in real-time 🔁 Now when you change your fee structure or amount, they will sync in real-time instead of waiting for the sync period

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3 months ago

Alan SincichHospitable Team Member

published in Hospitable Community Updates

Town Hall Recap - May 14, 2025

We’ve got valuable product updates for every kind of user!Plus, some exciting beta features and upcoming events! We’re excited to announce the Hospitable Community is now live for all! Finally, a central place for users to engage with other customers and employees to ask questions, learn best practices, and stay updated with the product! Join today and introduce yourself!We shared many product updates in this week’s Town Hall, including Security Deposits, improvements to Smart Thermostats, and the ability to create Booking.com listings directly from Hospitable! Be sure to watch the full recording in case you missed it!You can also check out all of our recent product updates in our changelog and attend our upcoming events, including our AI Power-Up Workshop on May 21, our next Town Hall on May 28, and our Host and Toasts on June 4-6.We’ve been making many valuable updates to the product. If you want to explore our Mogul plan, you can book a call with our customer success team. If you’re

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4 months ago

Petra PodobnikHospitable Team Member

published in Getting Started in the Community

Your Community setup questions, answered

Hi Hospitable Hosts! Welcome to your new community space! 👋Here are answers to common questions about how the platform works, what’s different from Facebook, and how to get the most out of your experience. Q: Do I need to create a new account to login?A: No. You need to click “Login with Hospitable” and then enter your email/password. Q: Why move to this new platform?A: Our new community space is built to make conversations easier to follow, answers quicker to find, and your experience more focused. It’s organized by topic, free from distractions, and lets us highlight verified answers, share updates more clearly, and grow with features designed specifically for hosts. Q: What kind of content will be in the new community?A: Product updates, Town Halls recaps, events, hosting tips, questions & answers, community conversations, and more to come.Q: Where do I start once I log in?A: Head to the Introduce Yourself section, say hi, or browse topics that interest you.Q: Can I customize m

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4 months ago

gabrielle.gedeonHospitable Team Member

posted in Hospitable Community Updates

Calling All STR Superstars: Be Featured in the Host Planet Playbook + Podcast

We’ve got something special brewing with our friends over at Host Planet and if you’re a short-term rental host with a story to tell, this is your moment.In our recent Hospitable Hosts podcast episode, we sat down with James Varley, founder of Host Planet, to announce an exciting global collaboration: The Host Planet Playbook.Here’s the scoop from James himself:“We want to find 30 hosts who’ve got amazing stories to tell... Whether you’ve got one rental or hundreds, whether you’re in the US or halfway around the world — if you’ve got lessons to share and want to build your business and personal brand, this is for you.”What’s involved?A double-page spread in a beautifully designed digital ebook featuring Q&A-style interviews A dedicated podcast episode spotlighting each of the 30 featured hosts Promotion to the combined global audience of Hospitable + Host PlanetThis is more than just a feature! It’s a platform to elevate your voice, grow your visibility, and help other hosts learn

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4 months ago

Petra PodobnikHospitable Team Member

posted in Hospitable Community Updates

AI Power-Up Workshop

Happening today!Curious how Hospitable’s AI features can save you time and boost your bookings? Join our AI Power-Up Workshop and see them in action.Get hands-on insights from @Derek Jones, a seasoned host, and @Nik Logachev, the engineer leading Hospitable’s AI team. Expect practical, actionable tips you can put to use right away.See you there!

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4 months ago

Alan SincichHospitable Team Member

published in Hospitable Changelog

Product Updates - May 16, 2025

This week, there are many valuable updates that anyone can use! Try a new beta feature, automate your workflows, purchase domains, plus much more!Security DepositsPublic beta is live for Direct Premium bookings 🏦You can automate the collection of security deposits from guests who book through your Direct site Go to your property's settings, go to pricing, and set the amount you want to collect under the Hospitable Security Deposit option We collect the deposit two days before check-in and release it two days after check-out We will notify your guests, automate the collection, and include chargeback protectionDirectBuy a custom domain within Hospitable 🌐You can now buy your very own domain right within Hospitable If you're not as tech-savvy, this completely removes the pain of registering your domain and managing your DNS settings Soon, you will be able to send emails from your custom domain bought through Hospitable You will also soon be able to transfer your external domains into Ho

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4 months ago

Luke RenfrewHospitable Team Member

posted in Hospitable Changelog

⚡Zapier integration is now available

Zapier is a web-based automation tool that acts as a bridge between Hospitable and thousands of available apps to supercharge your workflow. Automate emails, record-keeping, SMS and more using this free tool.Our integration is now live and available for all to use!

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4 months ago

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