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The Hospitable team is looking at improving task management. You’ve already given us lots of great feedback, thank you! One thing we’re trying to understand are common tasks, especially for your cleaners, that you want added to your cleaning checklist on an irregular basis. For example: replacing the fire alarm batteries, cleaning windows, dusting, emptying the lint filter on the dryer… What are other tasks that you schedule but that don’t happen on every cleaning?
Hey everyone! 👋We’re working on a new addition to Upsells: Upsell Requests! We’d love to hear how you’d use this feature—and what challenges you face when certain upsells need manual approval.Right now, any upsell purchased through the Guest Portal, like Early Check-In/Late Checkout or Pool Heating, is charged in full immediately.But what if you need more control to confirm availability before charging the guest? That’s where Upsell Requests come in! 🎉Guests will still be able to browse and check out upsells as usual, but certain products can be configured as “requiring approval”. Those will remain pending approval before payment is (fully) captured. As the host, you’ll be able to approve or deny the request, and we’ll handle the rest—seamlessly—for both sides.This is perfect for offerings like boat rentals, private chefs, or anything that depends on availability.We’re already laying out the roadmap, but we want your input to shape the experience:What kinds of upsells would you want
Your owners can now book their own stays directly in the Owner Portal—no more manual requests for you to manage. ✅ Enabled by default for all newly configured portals ⚙️ For existing portals, you’ll need to enable this option to allow owner to add stays 🔒 Manage permissions easily under the Owner Portal tab in your Business settings, or for individual owners under the Owner tab Want to see how it works? Check out our tour and help articles:Explore the Owner Stay feature Creating an Owner Stay What your Owners see in their Portal
The guest portal is getting a glow-up that helps you collect guests' correct contact information. There are also improvements to help transition to Airbnb's new host-only fee structure and to our ID verification solution. Guest PortalGuests fill in a check-in form task 📋The task asks for basic contact information, including name, email, and phone number It also contains two checkboxes asking guests if their information can be used for stay-related information and/or marketing purposes This will ensure the guest information collected is correct and avoid issues with other guest portal interactions It will appear as the first task for guests to complete and is available for Direct and non-Direct bookings as long as there is another check-in task pending, like a rental agreement You can learn more about the check-in form in this detailed help articleAirbnbHost-only fee transition tool 🧮To help all users prepare for the increase in Airbnb's host-only fee, we have created a tool that calc
Great news! In addition to a list of awesome new features and improvements, we’ve added the ability to easily switch to annual billing on the Host, Professional and Mogul plans.So here’s the deal, if you know you are going to be on Hospitable a year from now, why not switch to annual and save 12% off your Hospitable expense?Here’s how it works: you pay up front for the number of listings you expect to have for 12 months, and that upfront payment gets you 12% off.If you add more listings, we’ll bill you for any overages at the regular rate.Drop some properties? We’ll automatically add account credits at the regular rate, so you save on your next invoice.Head to Settings and Your Plan page in Hospitable to see how much you could save.Save 12% with annual >Note for Legacy plan customers: an annual deal on Legacy is way too complicated due to the structure of the pricing e.g. the 1st property costs a different amount to the 10th, 30th etc.
We’ve just released Hospitable Zapier Integration v1.2.0, bringing expanded data support to help you create even more powerful automations and workflows!This update introduces several new fields across key objects — giving you deeper context and more flexibility when building your Zaps. ✨ What’s New Reservation stay_type smartlock_code Property New details object with the following fields: space_overview guest_access house_manual other_details additional_rules neighborhood_description getting_around wifi_name wifi_password co_hosts ical_imports Message source reactions integration sent_reference_id 📌 Getting StartedHead over to Zapier. Create a new Zap: the latest version will automatically be used when selecting Hospitable as the first trigger step. Edit an existing Zap: In the 1st Step under Setup , click on the Change button. Reselect Hospitable from the list of Apps. 💡 Need help getting started? You can find detai
Hey hosts! 🎉You've been asking for listings management and creation tools, and we heard you loud and clear! Thanks to your feedback and patience, we're finally making this happen – and we want to get it absolutely right.We'd love to learn from the pros (that's you!) to build something that truly makes your life easier. Would you be willing to share your insights with us?Here's what we're curious about: How you currently create and manage your listing What works well for you – and what drives you up the wall Your secret sauce for knowing when a listing is ready to go live The game-changing tips you wish someone had told you when you started creating listings We still have open spots for our research call on this topic - You can book them here
Hi to our Hospitable Community! It is that time again for our traditional monthly TAX NEWS! Hospitable is now collecting and remitting the following taxes for all Direct Premium bookings made on or after October 1, 2025:Oklahoma Oklahoma State Sales Tax Local Sales Tax Kentucky Kentucky Sales Tax Kentucky Transient Room Tax Virginia Virginia Sales Tax Wisconsin Wisconsin Sales Tax Local County Sales Tax If you have a property in these locations and the applicable tax applies to your property for Direct Premium, no action is required on your part—these taxes will be automatically retained and remitted on your behalf.Please note that any other applicable taxes that are not listed or previously communicated will continue to be collected as a pass-through to you. You are responsible for remitting all pass-through taxes to the appropriate jurisdiction in accordance with local regulations and compliance. Further, any tax not collected and remitted on your behalf by Hospitable prior to
There are some exciting updates to help you create and sell more upsells, collect security deposits, and manage your autopilot cleanings! We've also released a new version of our Zapier integration. UpsellsOffer upsells to guests during check-in tasks 🛒If you have upsells to offer guests, they will now be presented to guests after completing their check-in tasks Guests can purchase upsells on the spot or skip the screen and be directed to the guest portal If you're not offering any upsells, guests will be directed to the guest portal home screen You can learn more about Upsells in this detailed help articleUpsell templates for easy creation 🛍You can easily create upsells with a single click, which includes product descriptions and images You will find these templates under Upsells in the Guest Experience menuSecurity DepositsCollection reminders sent to guests 💌We now send a reminder to guests three days before check-in about collecting the requested security deposit Direct guests w
We’re excited to announce that Zapier Integration v1.1 is now live, bringing a major upgrade to your automation toolkit! Until now, our integration supported Triggers only, allowing you to kick off workflows from events happening in Hospitable. With version 1.1, we’re adding Actions, enabling you to do even more directly from your Zapier Zaps. ✨ What’s New in v1.1? You can now perform actions in Hospitable from other apps in your Zapier workflows. The following Actions are now available: Send a Message to a Reservation Automatically send a personalized message to a guest linked to a specific reservation. Send a Message for an Inquiry Engage promptly by sending a message to a guest who has made an inquiry – perfect for faster follow-ups and conversions. Respond to a Review Close the loop with your guests by automatically posting responses to reviews as they come in. These new Actions unlock powerful automation possibilities. Whether you’re using a CRM, calendar, or AI assistant i
We've released plenty of updates over the past two weeks that we're excited to share! Everything from improvements to upsells, security deposits, owner statements, cleanings, and more! UpsellsUpsell requests are live for all users ✅There's now a setting that allows you to require your approval of the purchase of the upsells you create and offer guests You will receive a notification about a guest wishing to purchase one of your upsells, which you can either approve or deny The guest will be notified of your decision and charged for the upsell if approved You can learn more about upsell requests in this detailed help article You can learn more about Autopilot Cleanings in this detailed help articleCart abandonment email reminders 🛒Guests who add upsells to their cart, but do not proceed to buy, will automatically receive an email 24 hours later prompting them to complete their purchase This will naturally help you increase the conversion of the upsells purchased by your guestsSupport f
There are a few Direct updates and a private pilot for Security Deposits that we can't wait for you to try!Security DepositsPrivate pilot is live for Direct Premium hosts 🤌Collect security deposits from your guests for extra booking protection Set the amount you want to collect for your listing's security deposit It's free to use during the pilot, but a 2% fee will be applied to all security deposits after the pilot This will only apply to new Direct bookings during the pilotDirectCustom domains are now available for every user 🌐All users' custom domains have been imported to the new 'Domains' list We're differentiating between external and Hospitable-managed domains External: The domain DNS is managed externally, but we're aware of it Hospitable-managed: We'll manage the DNS for you by connecting your server's name to us We've also revamped the 'Domains' tab in the Sites view to have a better DNS verification Custom domains can now be renamed
Hey everyone!We recently released Team Notes to all Host, Pro, and Mogul users with beta features enabled. This lets you leave internal notes right inside a guest conversation — perfect for reminders, coordination, and keeping your teammates in the loop.✨ What you can do today:Switch between Reply and Note mode in your Inbox Add a private note that only your team can see @Mention teammates to notify them directly and keep them accountable See when you’ve been mentioned with the new Mentioned tag and unread count in your Inbox Let teammates catch up faster with an AI conversation summary that can be generated when they’re mentioned 📖 Learn more in our help article. 👉 Not seeing Team Notes yet? Make sure you’ve enabled beta features for your team. Go to Settings → General in Hospitable Toggle on Enable experimental (beta) features (team owners and admins only) 📖 Learn how to enable beta features 💡 We’d love your feedback How are you using notes in your team today? Do they fit int
Autopilot cleanings have even gotten smarter! You can now book a cleaner at the last minute and ensure your property is always clean for your next guests! Bad reviews about cleanliness are in the past! OperationsAd-hoc Autopilot Cleanings 🧹If you need a cleaner ASAP for one reason or another, you can now have one ready and at your property the day before needing them Simply go to your calendar, go to the task view, edit the cleaning, and choose the new date you need a cleaner at your property You must make these edits 24 hours before the cleaning task is scheduled to take place We will find a cleaner in the marketplace and send them the details you've already provided for the original cleaner They can still update you before, during, and after the cleaning, and payment will be seamless Learn more about ad-hoc autopilot cleanings in this detailed help articleCheck the policy before removing cleaning 🧐Before we automatically remove the autopilot cleaning, we will first check your cance
Hello Property Managers 👋We’re exploring ways to make new client onboarding and new property onboarding easier for you, and we’d love to hear more about your current onboarding processes. Here are some questions to get us started, but you're welcome to weigh in with other details that you feel might be helpful.How do you seek new opportunities today? What must you know about a prospective owner upfront? What must you know about their property upfront? What about your current process do you love? What is the single most impactful question you ask your owners before committing to work with them? How long does it typically take to formalize a partnership, from the time you meet a new owner to the signing of an agreement?If you have any SOPs or onboarding forms you’re willing to share, we’d love to see them. You can attach them to your comment in this conversation or email them directly to me: emily.tunggala@hospitable.com. I’m looking forward to a fun discussion! 😁
Hi everyone! 👋 A while back, we asked for your input on a new feature: Upsell Requests - and thanks to your feedback, it’s now live! With Upsell Requests, you can now require approval before an upsell is confirmed and charged. This is perfect for offerings that depend on availability, like:Boat rentals Baby equipment Early check-in / Late checkout (if you want more control)Here’s how it works:Guests can still browse and purchase upsells as usual from the Guest Portal. But if an item is marked as “Requires approval”, it will remain pending after purchase. You’ll receive a notification and have 72 hours to approve or deny the request directly from your inbox thread. Once actioned, we’ll handle the charge, refund & guest notification automatically.You can even ask guests to provide extra info (like arrival times or preferences) using the note field, giving you everything you need to make a decision.To get started:Check out our full guide: How Upsell Requests Work This feature is curr
This week, there are many high-value updates for you! You can now let property owners schedule their own accommodations, leave notes for your teammates in the Inbox, and get more information about the upsells you're selling. Owner PortalOwners can book stays in their portal 🗓Instead of you manually adding owner stays to the calendar, you can now give owners permission to book a stay in their portal Choose default custom options like adding a cleaning after their stay or providing smart-lock codes to make booking seamless You will be notified when an owner has created their own booking, so you're always up to date Learn more about owners booking their stays in this detailed help articleInboxCreate internal notes to team members 📒You can now tag and leave internal messages for your teammates or anyone invited onto your Hospitable account Switch to the Notes mode, and when you use the @ symbol, you will see a list of the people you can mention Users will see an unread mention in the Inb
We've released some huge updates to your cleaning operations that will put them on autopilot, letting you sit back and relax! There are also improvements to our AI features and Direct bookings. Autopilot CleaningsAutomated cleaning rule tasks ✨Cleaning tasks can now be set to an automatic state on a per-property basis This will automate your messaging, smart locks, finding a cleaner, and live updates, so you don't have to lift a fingerMarketplace for local cleaners 🧽While creating a cleaning rule task, you will now see a list of reputable cleaners in your area who can be ready at any moment These cleaners are vetted and are imported from Cleanster Receive immediate help from Cleanster's support team at (737) 377-2944 if any issues arise with a cleanerDynamically updated and grouped task list 📋The new task list is now smarter by adding tasks from the issue alerts of past guests It will create a new task and group it appropriately in the correct categoryLive updates and messaging for c
We're delivering you even more control of your dynamic pricing and helping you protect your property with more security deposit functionality! Cleanings have also gotten even smarter, ensuring you always have a clean property. Dynamic PricingMore control with a new advanced setting 🗓You can now add a far future sensitivity setting to adjust your pricing for far-out bookings Set adjustments for bookings made beyond 180, 240, and 330 days in the future Increase or decrease the pricing by a certain percentage for each time frame Learn more about optimizing your dynamic pricing settings in this detailed help articleSecurity DepositsDebit cards are now accepted 💳Guests can submit and pay security deposits with their US debit cards This will help open up the number of possible guests that can book with you, while allowing you to protect your properties Learn more about adding security deposits to your booking flow in this detailed help articleOperationsCancelled bookings will keep cleaning
After a successful private pilot, we’re excited to open things up and invite all eligible hosts to give it a try. 🚪 What’s in the Beta?You can now connect supported Kwikset smart locks directly to Hospitable and start automating access for your guests.🔧 What You’ll Need A Wi-Fi–enabled Kwikset smart lock (like Halo) Access to the Devices page in Hospitable A little curiosity and a few minutes to set things up! 💬 We’re All EarsThis is still a beta—things may evolve, and your feedback is essential. Found a bug? Have an idea? Let us know through the app or by replying to this post.Ready to test it out?Head over to your Devices page to get started and start unlocking doors (and possibilities).Thanks for being part of the journey.💜 The Smart Devices Team
EXCITING TAX NEWS! Hospitable is now collecting and remitting the following taxes for all Direct Premium bookings made on or after September 1, 2025:Arkansas State Sales and Use Tax Local Sales and Use Tax Arkansas State Tourism Tax Indiana County Innkeeper's Tax Oregon State Transient Lodging Tax If you have a property in these locations and the applicable tax applies to your property for Direct Premium, no action is required on your part—these taxes will be automatically retained and remitted on your behalf. Please note that any other applicable taxes that are not listed or previously communicated will continue to be collected as a pass-through to you. You are responsible for remitting all pass-through taxes to the appropriate jurisdiction in accordance with local regulations and compliance. Further, any tax not collected and remitted on your behalf by Hospitable prior to this date were and will continue to be your responsibility to remit as necessary to state and local jurisdict
We’ve heard from hosts in our Community Survey that the biggest reason they aren’t using the new Community is simple—they forget it exists: 30% had never heard of the new Community Among those who joined, 1 in 3 said it slips their mind To increase its visibility and make it part of your hosting routine, we’ve now brought the Community directly into my.hospitable.com dashboard. What’s new: Community posts in your dashboard: you’ll now see up to 3 recent popular posts in your Hospitable app dashboard (usually 1 of them will be curated by the Hospitable team) Quick access: click a post and it opens in a new tab on the Community Control at your fingertips: you can hide the posts if you wish (currently for 2̶4̶ ̶h̶o̶u̶r̶s̶ 7 days; we’re collecting feedback on this) By making the Community part of your day, not just another tab you need to remember, you can: Get answers from fellow hosts or the Hospitable team Help other hosts with your hosting knowledge and experience Discover u
Creating Owner Stays directly from the Calendar is now available for Mogul users! Here’s a quick breakdown:💸 Zero-revenue reservations - no commission applied.Only an optional cleaning fee (if you schedule cleaning). Cleaning fee can be handled in two ways: Deducted from the owner’s next payout (Mogul + Owner Statements) Collected outside the platform 🏡 Create Owner Stay reservations right inside Hospitable.Owner data, from Owner Management section, auto-fills guest details, but can be overridden if someone else is staying.✅ Optional simple confirmation emailNo automated messaging rules. Sent only if you’d like to confirm the stay with the owner.🔑 Smart lock codes disabled (no creation or comms) when the owner already has property access.🧹 Flexible cleaning - choose to schedule cleaning or let the owner handle it.⛔ Block options for easier management:Block the night before check-in (avoid back-to-back stays). Block the day of checkout (avoid same-day turnovers).What’s next👀 This
We're preparing for an exciting update in the coming week, but in the meantime, we managed to release another great owner's feature! Operations has also gotten a glow-up to prepare for some upcoming features. Owner StaysCreate reservations specifically for owners 📆Mogul users can now add an owner stay to their calendars, just like a manual or Direct booking The owner's information will be filled in the guest details Choose to generate and send a simple confirmation email to the owners Choose to disable the generation of smart lock codes if the owner has access Create the booking with no commission applied and decide whether to schedule a cleaning or allow the owner to clean the property Decide to block the night before check-in and the day of checkout to avoid any overlapping You can learn more about owner stays in this detailed help articleOperationsRedesign of the task rules page 📋All task rule types, including cleaning, check-in, checkout, and maintenance, will have this new edit
We're excited to update our Direct functionality, making it easier for you to track your potential guests! Plus, some improvements to help personalize your guest journey. DirectMarketing pixel support for custom sites 👣You can now define your marketing tags in the new "Marketing" tab when you go to the edit Direct site page You will see options to use Google Analytics, Google Tag Manager, and Facebook pixels This allows you to track your guest's journey from first visit to a booked reservation on your Direct siteBrand icon used as favicon by default 🔰When you update your brand settings, we will now use your logo as the tab's favicon rather than the Hospitable logoMore details translated on your Direct site 🔣We will now translate "Other Details" on your site, ensuring your whole customer journey is in the same languageDirect sites are now linked within Properties 🔗You can now get to your Direct site from the property's page, similar to how you can reach other channels' sitesAIOnly r
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