Hospitable Changelog

This week, we’ve made the Hospitable MCP available to more users and made some improvement to your cleaning tasks! We also added some additional integrations to help with your accounting and operations.MCPHospitable MCP is now available for Legacy users 🤖You can now connect to our MCP if you are on a Legacy plan Now, only Essentials customers do not have access to MCP You can learn more about connecting to the Hospitable MCP in this detailed help articleOperationsGive feedback in Hospitable Tasks app 💭Easily provide feedback about the Hospitable Tasks app by going to the Account section and selecting Feedback No need to reach out to support or wait until Town Hall, you can now easily share your suggestions directly through the appCreate cleaning tasks easier with a new flow 🪣We’ve reordered the steps for creating a cleaning task to make it more intuitive You now select the property before the type of cleaning taskIntegrationsStay 🏡We’ve added an integrations page for Stay Topkey 📑

This week we introduced the Property Manager Marketplace, a features designed to connect quality homeowners with top-performing managers in their area! We also released a new smart device integration and updates to submitting damage claims. Property Manager MarketplaceOwner intake forms and property manager profiles 🤝The new PM Marketplace is now available allowing homeowners and property managers to seamlessly connect Property Managers can update their profile to better describe the service they provide, areas they can manage, and set the commission range they desire Owners can fill out the intake form, answering a few questions about their property and goals, and receive a curated list of potential property managers to work with Property managers will receive interested owners and are able to express interest in managing their home Contact information will only be shared once the owner and property manager express interest in working together You can learn more by reading our detail

On top of us releasing our new Essentials plan, we also introduced Hospitable MCP, which allows you to connect to AI agents and create custom workflows for your business! You’ll also see improvements to Hospitable Tasks and the new Search functionality.AIHospitable MCP (Model Context Protocol) is now live 🤖You can now connect your Hospitable account to compatible AI agents, like ChatGPT Once connected, your AI can help manage properties, reservations, guest messages, payouts, calendars, and more You can create custom workflows by retrieving data about your properties, reservations, calendars, and transactions You can even automate the sending of guest messages, plus much more Learn more about connecting and using the Hospitable MCP in this detailed help articleOperationsShow non-accepted tasks in the portal ☑️Your teammates non-accepted tasks will now show up on both the dashboard and calendar This update eliminates confusion and ensures all assigned tasks are visibleEasily add paymen

After weeks of testing and refining, we're thrilled to officially launch KeyNest support to all users.This launch wouldn’t have been possible without the incredible help from those of you who joined our early pilots and beta. Thank you for trusting us with your properties, your time, and your feedback. You helped shape this feature into something truly reliable and useful.KeyNest now joins the growing list of supported smart locks helping more hosts automate guest access, securely and seamlessly.We’re still listening.If there’s anything you'd like to see next, or if something isn’t quite right, let us know!The Smart Devices Team

We’ve released smarter notifications for your teammates to make it easier to access their portal and find their tasks! We’ve also made it easier for you to update your Knowledge Hub, helping your AI answer guest questions.Hospitable TasksFilters added to the Task Management history tab 🗒You can now easily filter through your Task Management history Filter by date, teammate, or task statues to easily find what you needTeam receives push notifications for tasks starting in one hour ⏰Your teammates will now be notified before a task starts, giving them time to prepare The notifications are translatable to your teammate’s preferred language SMS and email notifications will soon be sent for tasks starting in one hour as wellInvite teammates to Hospitable Tasks with SMS 📲You can now invite teammates to the portal via SMS from the teammate section in Hospitable Teammates can now easily join Hospitable Tasks using their phone number The email invites automatically log in teammates, while SMS

Today, we launch Essentials - a new Hospitable plan designed to make it easier than ever to get started with Hospitable.So, what is Essentials?Essentials lets you run your day-to-day hosting operations with: Channel management across Airbnb, Booking.com & more Unified inbox Automated guest communication Tasks & operations Guest portal, upsells & more 👉 No monthly subscription👉 No OTA fees👉 Unlimited propertiesWe’ve designed it so you can get real value without paying a subscription fee, while keeping more advanced workflows on paid plans.That means: Some features are not included (e.g. integrations, API, direct websites for now) Some are limited (e.g. support, advanced automation) Some are pay-as-you-go Why are we doing this?We know many hosts: Are just getting started Don’t yet need (or want to pay for) advanced features Or aren’t using a PMS at all Essentials lowers the barrier to entry - while still giving you a path to grow.We’re just getting startedT

You can now invite your cleaners and teammates into Hospitable, track task progress, and pay them directly through the platform.For many hosts, coordinating cleaners and other teammates is one of the most time-consuming parts of running short-term rentals. This update brings task management and payments together in one place, so you no longer need to juggle spreadsheets, messaging threads, and off-platform payment tools.With the new Hospitable Tasks app, teammates can view their assigned jobs, update task progress, and receive payment through Hospitable once work is complete. The Tasks app is a simple web app, so teammates can open it directly from their invite link on any device, with no download required.What this means for youRunning a hosting business means coordinating people, not just calendars. This feature helps you:Keep team operations and payments in one place Reduce back-and-forth messages about job status Give cleaners and teammates a simple place to see and complete their

The teammate portal and operations have gotten some exciting improvements that will help you and your teammates better prepare for guests! We’ve also made some updates to the Calendar and mobile app to make them easier to interact with and navigate.OperationsTask pricing permissions for secondary users 📊Your secondary users can now update task pricing This is a permission that is disabled by default for secondary users, but can be enabled If it is disabled, secondary users cannot see or update any task pricingEmail notifications for marketplace top-ups 📧You’ll now receive a notification when funds are pulled into your marketplace account The email includes a breakdown of funds taken, source account, and tasks associated This will help you keep track of your marketplace account balance and tasks more easilyPush notifications for your teammates 📲Your team will now receive push notifications for new messages and tasks in the teammate portal They’ll be instantly alerted to important upd

If you use smart locks with Hospitable, we've rolled out a small improvement to make sure guests consistently receive the correct door code.In December 2025, we introduced more control over backup code messages and how they're sent to guests. You can read the original announcement here:As part of that change, Hospitable checks whether the main door code is already being shared in your automated messages. If the system doesn't detect %smartlock_code% in the message template, it assumes the code isn't being communicated and may trigger the backup code message instead.We found that some check-in messages were using phone-based placeholders like %guest_phone% or %guest_phone_last4% to communicate the door code. This historically worked for hosts whose locks were configured to use the last digits of a guest's phone number.However, because those placeholders aren't recognized as the smart lock code itself, the system could still trigger the backup code message, which sometimes confused guest

Hello, Photos is being released this week to everyone!In the meantime our team just picked up Spaces (including the Photo tour) to work on and I recorded a video so that we can gather feedback from you! Please be brutally honest! Does it have all the functionality that you need to manage your listings directly from hospitable? What's missing? What would you like us to do differently?

Hi all,We’ve rolled out several improvements to Guest Vetting over the past few weeks.The goal is simple: Faster verification for good guests No repeat ID checks for returning guests Clearer signals when something about a booking needs attention Here’s what changed. Returning guests don’t need to verify again on Direct PremiumIf a guest has already completed identity verification with you before, they won’t need to go through the same process again.When they book again: Their previous verification can be reused They can move through the booking flow faster This works across: Instant bookings Booking requests Custom quotes What this means for you Faster booking for trusted repeat guests Less friction during checkout A smoother experience for guests who already stayed with you  Fewer false alarms when names don’t match perfectlyIn life, guest names don’t always match their ID exactly. People use nicknames. They skip middle names. Sometimes there’s a small typo when booking.

We’ve released some anticipated updates for Direct bookings and the Inbox, making it easier to stay on top of your guest communications! We’ve also made some improvements to Hospitable Tasks and added some more integrations to explore.DirectRe-use guest verifications for all Direct bookings 📇We now check to see if a guest has already completed a guest verification with you This eliminates the need for returning guests to submit new documentation for every booking It will save time and hassle for both you and your trusted guestsSimplified tax management for Direct Basic bookings 🗂Create and edit rules directly from your property’s Pricing pageAutomatic domain notices and renewals 🔄We will now automatically send a renewal and expiration notice to you This ensures compliance with Internet Corporation for Assigned Names and Numbers (ICANN) requirements It will prevent domain lapses and make it hassle-free for hosts and property managersInboxEasily mark all unread messages as read 💬You

We’ve kicked the year off right with product improvements across the board! You can now offer trip insurance to guests, stay ahead of upcoming tasks easier, and better track booking details in your custom metric dashboards.UpsellsOffer trip insurance to guests and earn commission 🧳This upsell has been auto-enabled for US hosts that are on a non-legacy plan with the option to opt out You will automatically earn commission on any trip insurance upsells that your guest’s purchase You can create and manage trip insurance directly in Upsells under Guest Experience, with support for custom payout method scoping per property We’ve also streamlined the guest portal experience by auto-filling guest billing details and redirecting to checkout after all upsells are added to the cart Guests can also reuse previous payment methods with CVC confirmation for faster checkout and view their purchased insurance policy details under "Purchased upgrades" in their portalGuest PortalPrimary booker must con

Finding your way around Hospitable is about to get a whole lot easier. We’re updating the side menu and in-app navigation to help you get where you need to go, faster.This new layout makes it simpler to access your most-used features, without the hunt. And we’re rolling it out gradually, so nothing interrupts your day-to-day. You’ll even have the chance to opt in early and explore the update before it goes live for everyone.Want to take it for a spin?We’ve built an interactive demo where you can click through the new navigation and leave feedback. Tell us what feels great and what could be better. Your input will help us fine-tune the experience before launch it in the coming weeks!Thanks for helping us shape the future of Hospitable!  

We’ve made some helpful updates to the dashboards you can create in Metrics, helping you stay on top of Airbnb listings! We’ve also made it easier for property owners to stay on top of their bank accounts and the invoices you send them.MetricsAirbnb Preferred+ widgets available for Metrics dashboards 💖These widgets for hosts and property managers looking to maintain their Airbnb Preferred+ status 5-Star Review Rate: See the percentage of 5-star reviews during the period Airbnb Listing Status: Keep an eye on your listing quality with the current status Airbnb Quality Ranking: Know where you stand among other listings with a score based on reviews and compliance Airbnb Reservation Issues: Stay on top of any recent issues reported by Airbnb These will help you stay in the top 10% of homes with a score of 90% or higher on Airbnb Quality RankingDynamic PricingSet minimum and max prices by the day of week 📆You can now easily set minimum and maximum prices for specific days of the week The

We’ve made some helpful improvements to functionality of Auto Reply, helping guests get more reliable answers even quicker! You are also able to filter down to more specific data in the Metrics page.AIImproved Auto Reply for local recommendations 🗺Auto Reply can now perform a local web search for common local questions It will retrieve relevant recommendations and use them to generate a response when it lacks sufficient knowledge base context This will improve reliability for guests and reduce the need for you to step into the conversationSet timezone for Auto Reply schedule ⏰You can now control the timezone for your Auto Reply schedule It is no longer limited to using the property's timezone This is especially useful for managing properties in different timezonesMetricsAdded city and country filters in Metrics 🗂Easily filter your data by city and country on the Metrics page The filter will not appear if the you only have a property in one country or city This will help quickly acces

Not every property is the right fit for every portfolio.Sometimes an owner reaches out about your management services and, for perfectly valid reasons, it’s just not a good fit: whether they need different services than you provide, the property doesn't fit within your portfolio or it's just not great timing. That same property might be exactly what another property manager is looking for.Instead of sending owners on their way, we can create a better outcome for everyone.If you decide not to take on a property, introduce the owner to us.We’ll spend time understanding their goals, expectations, and what they’re looking for in a property manager. Then we’ll connect them with a few top-performing Hospitable property managers who are actively looking for that type of owner or property.As a thank-you, if the owner ends up working with another Hospitable property manager, you’ll receive a $250 credit on your account. 😎 You keep your focus on the portfolio you want to build.🤝 Owners get a t

Great news: paying your owners just got way easier. You can now schedule payouts to your owners directly from Hospitable when you publish their monthly Owner Statements.📺 Watch the announcement from our Town Hall on November 12th👀 Explore Owner payouts in this interactive demoHere’s how it works:Connect your bank account to your business Invite your owners to connect their bank account in their Owner Portal When you publish a Statement, we’ll prompt you to schedule a payoutCheck out our help articles for more detailed guidance: All about Owner payouts.Here’s what it costs:🎁 Owner payouts are free for the rest of the year. Starting January 1, 2026 you’ll continue to have one free payout run per account every month. A payout run consists of one withdrawal from your account, and an unlimited number of owner distributions based on the published Statements in that payout run. Subsequent payout runs will be charged a 1.5% service fee, capped at $5.Here’s where it’s available:Available tod

You’re task management is now more transparent and streamlined, making communication seamless between your entire team! We’ve also made some exciting updates to our Auto Reply’s functionality, causing less confusion when replying to guests.OperationsAssign tasks that teammates can accept or reject ✅Teammates can now easily confirm availability for new task assignments with Accept and Reject buttons You’ll receive notifications if they’re accepted or rejected and can see the task status directly in the app You won’t receive notifications for existing assigned tasks unless they are reassigned Teammates or yourself can reassign rejected tasks and see who has declined them This will help streamline task management, improving communication between hosts and property managers and simplifying the process of completing and updating tasksUnlimited secondary users for Host plan ➕Host plan users can now add unlimited secondary users, allowing for easier management and collaboration within a teamA

Hello 👋 ! Jake here from the Engineering team 🙇We’re rolling out Task Reminder Notifications, part of a bigger revamp of Operations notifications. Who is it available for?This feature is live for Beta users starting today 🎉If you’d like access, you can join our Beta program here: https://help.hospitable.com/en/articles/5388483-beta-features-overviewHow does it work?Task reminders will be sent 24 hours before the tasks start time and will only be sent to the assigned teammate.If the task is created within 24 hours of it’s start time, no notification will be sent.If the teammate has both an email address and a mobile number associated with their account, they will receive both notifications.If they only have one contact method, we will send the reminder through whichever method is available.How to set it upTask reminder notifications can now be enabled on any tasks or task rules that you have set up. We’ll enable these notifications by default for all of your existing tasks and task r

Hello 👋 ! Jake here from the Engineering team 🙇We’re excited to share a new beta feature that makes task assignments clearer and easier for your team.Who is it available for?This feature is live for Beta users starting today 🎉If you’d like access, you can join our Beta program here: https://help.hospitable.com/en/articles/5388483-beta-features-overviewHow does it work?This feature only works for tasks assigned going forward — tasks that were already assigned won’t include accept/decline actions.You’ll need a task assignment email notification rule set up.Here’s what happens: When a teammate is assigned a task, they receive an email notification using your task assignment notification rule. At the bottom of that email, they can accept or reject the task. Once they respond, you’ll get an email letting you know whether the task was accepted or declined. You can also see the task’s status directly from the task view in the calendar. This currently only works for email notification

If you’re a property manager, you’re going to be excited about these updates as you’ll never have to ask for payments from your property owners again! We also have some great new integration partners to check out!Owner StatementsAuto-collect payments with Owner PaymentsOwners can now pay invoices with their bank account within their portal You’ll see the invoice payment status visible in statement overview You can set payment terms for 7, 14, or 21 days when publishing owner invoices View invoice payout history is visible in your settings Owner statement payouts now show whether the payment was inbound our outboundImproved owner statements Reservation Adjustment DeletionYou can now easily delete owner statement reservation adjustments This eliminates the need to reach out to support for changes already made Adjustments can be deleted directly from the statement, but not once it is publishedOwners PortalShow unpublished financials in the Owners PortalProperty managers can now choose to