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68 Topics
Miles Hobson
Hospitable Team Member
Miles HobsonHospitable Team Member
published in Getting Started in the Community
New to the Community? Everything you need to know

Hi, and a warm welcome to the Hospitable Hosts Community! 💜 This is your space to connect, learn, and grow, not just as a Hospitable customer, but as a short-term rental host navigating the complex hosting world.Here’s what to expect, how to get started, and where to jump in.  Here you can:Ask questions about the Hospitable platform or the short-term rental industry, and get answers from the team and other hosts (Hospitable Conversations, Industry Conversations) Be up to date with what new Hospitable features are and how to use them (Town Hall, Product Updates, Demo Hub) Learn hosting strategies from the team, peers, and pros (Product Workshops, Meet Your Host Mentor) Join the online and offline events, and connect with fellow hosts from around the world (Events) Upvote or suggest new features (Feedback) Find and connect with hosts near you or navigating the same stage of hosting (Groups) And more coming up!Whether you're just getting started or you're managing dozens of listings, the

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Miles Hobson
Hospitable Team Member
K
Hospitable Team Member
Kristijan LacoHospitable Team Member
posted in Hospitable Changelog
Kwikset integration is now in open beta! 🔓

After a successful private pilot, we’re excited to open things up and invite all eligible hosts to give it a try. 🚪 What’s in the Beta?You can now connect supported Kwikset smart locks directly to Hospitable and start automating access for your guests.🔧 What You’ll Need A Wi-Fi–enabled Kwikset smart lock (like Halo) Access to the Devices page in Hospitable A little curiosity and a few minutes to set things up! 💬 We’re All EarsThis is still a beta—things may evolve, and your feedback is essential. Found a bug? Have an idea? Let us know through the app or by replying to this post.Ready to test it out?Head over to your Devices page to get started and start unlocking doors (and possibilities).Thanks for being part of the journey.💜 The Smart Devices Team

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K
Hospitable Team Member
Emily Tunggala
Hospitable Team Member
Emily TunggalaHospitable Team Member
posted in Hospitable Changelog
Owner Statements and Invoices for Airbnb co-hosts are here!

Owner Statements and Invoices are now properly handling calculations for hosts who take Airbnb co-host payouts from Airbnb directly!Here’s how it works:When configuring our Reservation commission, let us know that you receive Airbnb co-host payouts directly from Airbnb.  On your Statements or Invoices, you’ll see a few new columns: Total paid to manager/owner will include the amounts already paid by Airbnb to the manager/owner Remaining balance due to manager/owner will include any additional amount owed to the manager/owner from Flat fees that are a part of the Reservation commission, if any On your Profit & Loss and, if connected, your accounting software, you’ll notice that journal entries for commissions from Airbnb reservations are marked as paid on the check-in date, while the commissions and fees from reservations on all other platforms are marked as paid when the relevant Statement or Invoice is marked as paid. Let us know what you think!Happy Hosting,💜 Hospitable’s Mogu

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Emily Tunggala
Hospitable Team Member
gabrielle.gedeon
Hospitable Team Member
gabrielle.gedeonHospitable Team Member
posted in Hospitable Community Updates
STR Tax Talk: Catch the Replay!

We just hosted an incredibly insightful webinar with Derek Jones (our VP of Sales & Partnerships) and Clint Coons—licensed attorney, real estate investor, and asset protection expert.They dove into:✅ The most common tax mistakes STR hosts make on Schedule E✅ How cost segregation can legally save you thousands✅ The best way to structure your business to protect your assetsWhether you’re just getting started or scaling fast, this is one you don’t want to miss.📺 Watch the full webinar here → https://www.youtube.com/watch?v=mQHUOVkx6p0Drop your takeaways or questions below 👇 Let’s keep the tax-saving tips flowing!

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gabrielle.gedeon
Hospitable Team Member
Andrew Schorr
Hospitable Team Member
Andrew SchorrHospitable Team Member
posted in Hospitable Changelog
Dynamic minimum night stays

Hi, hosts, we’re working on a new feature to dynamically adjust your min night stay rules and would love your feedback: After watching the video walkthrough, what questions or feedback do you have? Feel free to drop a comment here or book a call to give feedback.Some of our questions:Could this simplified approach meet your needs? If not, what’s missing? Do you need to specify day of the week settings for Shortest stay length? Do you need to specify day of the week settings for Ideal stay length? Is the adjacent night feature (to try to avoid creating gaps) something you want? When would you expect us to start lowering min stay rules from your ideal? Would you use this feature?

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dean
New Participant
Petra Podobnik
Hospitable Team Member
Petra PodobnikHospitable Team Member
posted in Hospitable Changelog
Metrics: what's missing and could be improved

Hey Hospitable Hosts!We’ve heard your feedback that metrics and reporting can be frustrating, unclear, or just not giving you what you need. There is a project scoped for Q3 to give metrics a makeover, and we want to understand more so we can improve.What metrics do you check regularly? What feels missing, confusing, or unhelpful?Drop your thoughts below. Screenshots, sketches, wishlists...everything helps. 

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Knotty Retreats
Known Participant
Matt Roy Lloyd
Hospitable Team Member
Matt Roy LloydHospitable Team Member
posted in Hospitable Changelog
Fillable Fields in Rental Agreements is now live for all Beta users

Hi everyone!We're excited to share that Fillable Fields in Rental Agreements is now live in Beta for hosts across all plans (including legacy)!We've rolled this out to easily capture key guest details when they sign your agreement. It's especially helpful if your HOA or local regulations require specific information from the guest.Now you can collect that info directly through Hospitable, without needing additional tools like Docusign.⸻📝 What's new?✅ Add fillable fields to any rental agreement✅ Info is captured when the guest signs✅ Auto-inserted into your final agreement PDF✅ No extra cost, included in all plans⸻🔧 How to use it:Enable the experimental features toggle in Settings > Preferences Go to Guest Experience > Rental Agreements When editing your agreement, click "Add personalization" and select fillable field Choose from a list of built-in fields, including: • Guest name, email, phone, date of birth, age • Address and billing address • Passport/Document ID • Reason for

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Petra Podobnik
Hospitable Team Member
Emily Tunggala
Hospitable Team Member
Emily TunggalaHospitable Team Member
posted in Hospitable Changelog
We’re building Owner Stays, and we'd like your input 🤝

This is your chance to directly influence how we build Owner Stays. We’re booking research calls now through Wednesday, July 30th. Join a quick 15-minute research session over Zoom:Get a sneak peek at the prototype  Complete a simple task while sharing your screen Have the opportunity to experience how it works, and share your feedback and ideasBook your session now – you’ll just need to join from a computer, and set aside 15 minutes to chat.

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Eli Stoughton
Participating Frequently
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - July 25, 2025

Check out our updates to our most recent product improvements, including translating your guest experience! Our features constantly undergo iterations to improve their usability, and this week's are no different! DirectTranslate your booking site to attract more guests 🔣You can now add different languages in your settings to automatically translate your Direct booking site Everything from the site to the booking flow will be translated for guests based on their default browser language Right now, we support Spanish, German, French, and English by default Go to your settings to add languages and learn more about translating your Direct site in our detailed help articleRental AgreementsAutomatically translate your rental agreements 📝Add different languages in your settings to automatically translate your rental agreements for easier signing Your rental agreement will translate to the guest's default browsing language The shortcodes you've added to fill your rental agreements will match

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Alan Sincich
Hospitable Team Member
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Community Updates
Town Hall Recap - July 23, 2025

Translate your Direct site and rental agreements!Plus, updates to smart devices and owner portals! We’ve made great strides in developing our Direct product, and its next chapter was introduced in this week’s Town Hall. We recapped the history of Direct from its humble beginnings in 2020 to its premium offering today, helping our hosts earn millions of dollars in revenue.You can watch the full recording of the Town Hall if you missed it, but we’ve summarized it below as well. Check out our community changelog to view even more product updates and ask our team questions. Also, be sure to attend our upcoming events, including our Booking.com Workshop on July 30, our next Town Hall on August 6, and our Orlando In-person Workshop on September 15. If you’re curious about Dynamic Pricing and getting started with it, schedule a call with our product specialist, and he’ll be happy to assist you! Our latest product updateLocalize your Direct booking siteTranslate your Direct booking site in Spa

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Alan Sincich
Hospitable Team Member
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - July 18, 2025

We've made some time-saving improvements for you and your guests. Also, check out the new way to delight your repeat guests automatically without lifting a finger! InboxCustom codes for returning guests 🥰Create and add the new custom code condition to detect returning guests and personalize messages for them automatically It works like other yes/no conditions (such as instant booking), targeting only guests who have previously stayed with you​ Delight repeat guests by personalizing messaging to make them feel appreciated and recognized⁠⁠​ This saves you time by automating the recognition of loyal guests without any manual effort⁠⁠​Rental AgreementsEasier for guests to fill fields and sign agreement 🖋We've implemented user-friendly improvements to streamline the rental agreement signing process in the Guest Portal⁠⁠​ Guests will save time by clicking Enter to save signatures, autoselecting the first signature font, and autofocusing on fillable fields The agreement page is updated with

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Matteo
New Participant
gabrielle.gedeon
Hospitable Team Member
gabrielle.gedeonHospitable Team Member
posted in Hospitable Community Updates
Town Hall Alert: You’re going to want a front-row seat.

Over the past two years, we’ve rolled out updates for our direct bookings that quietly changed the game:✅ Better payment options✅ Guest reviews + trust signals✅ Higher conversion rates✅ Mobile-first booking improvements✅ $1.5M in recovered bookings from one feature aloneBut that was just the warm-up.At our next Town Hall, we’re lifting the curtain on what’s next for you, your guests, and your business.📅 Wednesday, July 23🕘 9am PT / 12pm ET📍 Live on ZoomAdd to Calendar: https://calendarlink.com/event/AtcpL

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gabrielle.gedeon
Hospitable Team Member
Petra Podobnik
Hospitable Team Member
Petra PodobnikHospitable Team Member
posted in Hospitable Community Updates
The community survey has been closed. Thank you!

We’ve officially wrapped up the community survey with 220 responses. Huge thanks to everyone who took the time to share their thoughts! 💜We launched the survey a month ago to better understand how you're using the Community; what’s working, what’s missing, and what you'd love to see improved beyond our Hospitable software. Our goal was to gather insights that will directly shape the next phase of community features, engagement, and support.Three hosts have been randomly selected to receive a Hospitable merch box: Stacey N., Jaco L., and Chelsey S.! Winners have been contacted directly, so check your inbox for an email. 💌I’ll be digging into the results and will keep you posted on the insights and next steps.Stay tuned!Petra

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Petra Podobnik
Hospitable Team Member
Petra Podobnik
Hospitable Team Member
Petra PodobnikHospitable Team Member
published in Getting Started in the Community
Introducing Hospitable Hosts Groups

We’re making it easier for Hospitable hosts to find each other, learn from one another, and connect around where you host, how you host, or the journey you’re on.That’s what Hospitable Hosts Groups are for.Groups are spaces within the Community, organized by location or role. Some are open to everyone, others are private or invite-only, but all are designed to help you find the right people faster. Hospitable Hosts Groups We’re starting with a couple of beta groups. Regional groups: Hospitable Hosts: California Hospitable Hosts: Texas Hospitable Hosts: Florida Hospitable Hosts: Australia Role-based:Hospitable Investors (coming soon)More will be added gradually, based on what’s useful and needed. How it works If a group is relevant to you, jump in Some groups are private, which means they only make sense for a specific audience (like investors) You can leave or rejoin anytime  Guidelines A few quick guidelines: Groups are just for local / role-specific conversations For broa

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Petra Podobnik
Hospitable Team Member
Aryeh Raber
Hospitable Team Member
Aryeh RaberHospitable Team Member
posted in Hospitable Changelog
Tell us what you think about Upsell Requests

Hey everyone! 👋We’re working on a new addition to Upsells: Upsell Requests! We’d love to hear how you’d use this feature—and what challenges you face when certain upsells need manual approval.Right now, any upsell purchased through the Guest Portal, like Early Check-In/Late Checkout or Pool Heating, is charged in full immediately.But what if you need more control to confirm availability before charging the guest? That’s where Upsell Requests come in! 🎉Guests will still be able to browse and check out upsells as usual, but certain products can be configured as “requiring approval”. Those will remain pending approval before payment is (fully) captured. As the host, you’ll be able to approve or deny the request, and we’ll handle the rest—seamlessly—for both sides.This is perfect for offerings like boat rentals, private chefs, or anything that depends on availability.We’re already laying out the roadmap, but we want your input to shape the experience:What kinds of upsells would you want

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Jenski
New Participant
Petra Podobnik
Hospitable Team Member
Petra PodobnikHospitable Team Member
published in Getting Started in the Community
Already a Hospitable Pro? This is for you

If you’ve been using our software and Community for a while, you probably don’t need a walkthrough of how to log in or where to find the “Introduce Yourself” thread. This article is for you: the experienced Hospitable host.Here’s how you can get the most out of this space and give back in ways that will help those just getting started. 1. Jump into open questionsYou’ve been through the trial and error; now share what worked. Even a one-line answer could unlock progress for another host. You’ll find Hospitable-related discussions, industry chats, and a handy filter for “Unanswered” posts where your input could make a difference.→ Hospitable Conversations→ Industry Conversations→ Unanswered questions 2. Give feedback to the Hospitable teamWe regularly share feature updates, early concepts, and behind-the-scenes changes right here in the community. Your feedback helps us refine ideas before they ship, and your use cases influence what we build next.→ Product Updates→ Feedback 3. Become a

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Petra Podobnik
Hospitable Team Member
Petra Podobnik
Hospitable Team Member
Petra PodobnikHospitable Team Member
published in Getting Started in the Community
Just browsing? Here’s what you can do (no account needed)

Hi there! 💜Whether you’re just getting started with short-term rentals or deep into researching the right tools, we’re welcoming you to explore our Hospitable Hosts Community.At Hospitable, we believe great hosting should feel simple, scalable, and human. That’s why we built a platform that takes care of the busywork, and a community that connects you with others who’ve been there before.You don’t have to be a Hospitable customer (yet!) to benefit from the Hospitable Hosts Community. In fact, it’s a great way to get a feel for what we’re all about. Here’s what you can do right now:1. Browse open conversationsSome parts of the community are public, meaning you can:Search for answers to common hosting questions See how experienced hosts handle their hosting business Explore threads on tools, automations, guest communication, and more2. Discover how we think, build, and supportOur team and experienced hosts regularly jump into conversations. You’ll find:Responses from Hospitable hosts Di

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Petra Podobnik
Hospitable Team Member
Emily Tunggala
Hospitable Team Member
Emily TunggalaHospitable Team Member
posted in Hospitable Changelog
😎 The Owner's Portal is here - and it makes you look real good.

Property managers, this one’s for you!We just announced the release of our brand new Owner’s Portal. It’s all about giving your clients a clear, confident view of what’s happening—and making you look like the pro you are. You can watch the full announcement from our Town Hall here.Today, the Owner’s Portal is live, allowing your owner to...View a consolidated dashboard with KPIs and a Revenue Breakdown of all their properties. Access all their published statements and invoices. Get a sense of how the future is looking. Want to see what your owners will see?👀 If you’re on the Mogul plan, you can preview the portal and invite owners today. 🚀 If you’re on the Legacy, Host or Pro plan, and just want a peek, you can explore Owner’s Portals here.Get ahead of the questions before they’re asked—and deliver an experience that leaves your Owners thinking… I’m so glad I hired this property manager.In Q3, we have plans to include a Calendar in the portal, so your owner can view reservations and

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Petra Podobnik
Hospitable Team Member
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Community Updates
Town Hall Recap - July 9, 2025

Deliver the best guest experience possible!Plus, updates to security deposits and owner portals! Our upgraded guest portal now automatically handles upsells, security deposits, and rental agreements. With smarter logic, sleek design, and built-in automations, guests are guided through a seamless check-out experience that drives more conversions, ensures compliance, and protects your property’s assets and payouts. We’ve summarized this week’s Town Hall below, but you can watch the full recording here if you missed it. You can also check out our recent product updates in our community changelog, and we are asking again for your feedback on how we can improve the community experience in this quick user survey.Lastly, be sure to attend our upcoming events, including our Guest Portal Workshop on July 16, our next Town Hall on July 23, and our Orlando In-person Workshop on September 15. If you’re curious about our new plans and want to explore the guest portals or other features, book a call

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Petra Podobnik
Hospitable Team Member
Miles Hobson
Hospitable Team Member
Miles HobsonHospitable Team Member
published in Getting Started in the Community
Meet the Community | Introduce Yourself

Hi Hospitable Community!If you haven’t already, don’t forget to update your profile with some details about yourself and a photo of you.You can also take a moment to introduce yourself to the rest of the community by commenting below. Feel free to follow this template if you’re not sure where to begin:🎤 Name 📍 Location 📅 Number of years hosting 🤝 What you do: Owner, self-manager, co-host, property manager, industry vendor, cleaner etc. 🏡 Number of properties managed 🎨 Interesting fact about youWe can’t wait to get to know you all better!

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michelle
New Participant
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - July 11, 2025

We have some exciting improvements for the guest portal that make it easier to navigate while showcasing your company's brand! Plus, there are a few quality-of-life updates. Guest PortalNew intuitive and branded design 🖌The guest portal got a fresh redesign that makes it easier for guests to navigate, complete tasks, and purchase upsells You can also brand your guest portal with your logo and colors, showcasing your company's styling Lastly, you can now add your custom domain and create a subdomain to the guest portal, ensuring guests feel they're on the right siteSecurity DepositsBooking.com listings show deposits 🔓Your Booking.com listings will now display that a security deposit needs to be collected to create a reservation Explore how to set up and collect security deposits in this interactive demoUpsellsEasier visibility on the quantity purchased 🛍You can now see the quantity of an upsell that your guests bought in your inbox, and the confirmation email sent to youCalendarLoad

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Alan Sincich
Hospitable Team Member
Emily Tunggala
Hospitable Team Member
Emily TunggalaHospitable Team Member
posted in Hospitable Changelog
💰Connect QuickBooks to your Business, and make accounting a breeze!

Accounting can be… hairy! Especially during tax season 😱 But it doesn’t have to be. On our Mogul plan, accounting is a breeze. And for those of you using QuickBooks, it just got even breezier!Hospitable’s QuickBooks integration is here! Connect QuickBooks to your Business, and our recommended configuration will be based on your specific business model (Owner, Manager, Arbitrage). You can create as many Businesses as you need. Roll with our accounting recommendations, designed by our Accountant in Residence, Brandon Huetteman, CPA (who is himself an owner, manager and arbitrage...er), or customize the setup to meet your specific needs. Use Classes within a single QuickBooks account to track profits by Business and more granularly by Property, alleviating the need for multiple QuickBooks accounts. Choose the date to start syncing QuickBooks. If you haven’t done any accounting yet this year, pick January 1, 2025 and we’ll take care of the hard parts 😏Not on Mogul yet, and curious to lea

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Emily Tunggala
Hospitable Team Member
Petra Podobnik
Hospitable Team Member
Petra PodobnikHospitable Team Member
posted in Hospitable Community Updates
Poll: in-person workshop with the Hospitable team

Hi Hospitable hosts! Would you be interested in paying around $100 for an in-person workshop with the Hospitable team, that helps you get the most out of Hospitable?We’re currently gauging interest and finalizing the details.The first in-person workshop would likely take place on September 15, 2025, at or near the DoubleTree by Hilton Hotel at the Entrance to Universal Orlando.Feel free to share your thoughts in the comments below.

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Miles Hobson
Hospitable Team Member
Petra Podobnik
Hospitable Team Member
Petra PodobnikHospitable Team Member
posted in Hospitable Community Updates
[In-Person Masterclass] Level up your Hospitable setup!

 Level up your Hospitable setup — live and in person!We’re hosting a full-day Hospitable masterclass in Orlando, Florida on Monday, Sept 15, right before the VRM Xtravaganza. Whether you're just starting or scaling, this hands-on session will help you optimize your setup, grow direct bookings, and stay ahead on short-term rental strategy, including Tax Cuts & Jobs Act updates you need to know. Workshop topics include: Connecting OTA Channels (Airbnb, Vrbo, Booking.com, Google Vacation Rentals) Automating messages and reviews Setting up your direct booking website Connecting and configuring smart devices (locks, thermostats) Implementing dynamic pricing strategies And more Important: Please bring your laptop, this is a practical, interactive workshop.  The ticket price is $249 (+ fees and taxes, total around $285) and includes lunch, snacks, and refreshments throughout the day.Limited to 50 spots. Use code HSPTB for $50 off if you book before July 31.Full details + registr

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Petra Podobnik
Hospitable Team Member
Petra Podobnik
Hospitable Team Member
Petra PodobnikHospitable Team Member
posted in Hospitable Community Updates
We’re building more than software, and we need your input 💜

Dear Hospitable Hosts,You’re not just using Hospitable. You’re part of a growing network of hosts, property managers, virtual assistants, service providers, and cleaners solving hosting challenges together.We want to make that network more useful beyond the software, and we need your input to get it right. If you haven’t already, take a quick survey (under 10 minutes) to tell us:What kinds of events, education, and tools would actually help What’s working, and what’s missing How we can better connect you with people doing what you doP.S. Filling out the survey puts you in the mix! Three hosts will be randomly chosen to get a Hospitable merch box.   

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Petra Podobnik
Hospitable Team Member

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