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We’re exploring ways to help hosts further protect their properties and guests - whether through damage waivers, damage protection plans, or other coverage options.If you’ve got a few minutes, I’d love to hear your thoughts:Do you currently offer damage waivers to guests? If so, do you use a third-party tool or handle it yourself? What’s working well (or not) with your current setup? What would you like to see Hospitable do in this space? How would you want something like this to work for your guests and your business?If you’re open to chatting more in-depth, feel free to grab a time on my calendar:https://scheduler.zoom.us/tim-hasfgr/damage-waivers

Hello 👋 ! Jake here from the Engineering team 🙇We’re excited to share a new beta feature that makes task assignments clearer and easier for your team.Who is it available for?This feature is live for Beta users starting today 🎉If you’d like access, you can join our Beta program here: https://help.hospitable.com/en/articles/5388483-beta-features-overviewHow does it work?This feature only works for tasks assigned going forward — tasks that were already assigned won’t include accept/decline actions.You’ll need a task assignment email notification rule set up.Here’s what happens: When a teammate is assigned a task, they receive an email notification using your task assignment notification rule. At the bottom of that email, they can a

👋 Hello hosts! Pleasure to meet you all. I’m a software engineer here at Hospitable and I’m currently investigating building SMS support into our product for you all but I’m eager to hear your feedback on why this is valuable to you.It feels like the main benefit-add to you all is the ability to push information in a timely manner to guests via SMS. I’m reading previous feedback that this solves a main gripe which is that guests don’t always attend to messages from you in time and so they miss things (such as check-in instructions, directions to the rental).If this is correct then I’m presuming there’s not a need initially for two-way communication via SMS (the guest being able to reply to the automated SMS messages)? We can definitely tackle adding SMS delivery to the Inbox and to automated messages relatively easily if one-way comms is the case.When it comes to SMS, what does that mean for you and your business? Lookin

Finding your way around Hospitable is about to get a whole lot easier. We’re updating the side menu and in-app navigation to help you get where you need to go, faster.This new layout makes it simpler to access your most-used features, without the hunt. And we’re rolling it out gradually, so nothing interrupts your day-to-day. You’ll even have the chance to opt in early and explore the update before it goes live for everyone.Want to take it for a spin?We’ve built an interactive demo where you can click through the new navigation and leave feedback. Tell us what feels great and what could be better. Your input will help us fine-tune the experience before launch it in the coming weeks!Thanks for helping us shape the future of Hospitable! 

Running a short-term rental comes with plenty of business responsibilities, and taxes are one of the areas hosts find hardest to navigate with confidence. That’s why we’re introducing Hospitable Unlocked, a new event series focused on in-depth guidance for hosts.Our first Unlocked series covers US Taxes & Compliance, delivered as three sessions spread over several weeks. Each session looks at a different layer of the topic, moving from high-level context to practical implementation with Hospitable.In this series, we’ll cover:How the US tax and compliance landscape applies to STR hosts What counts as income and expenses, and how depreciation fits in How to approach reporting and compliance throughout the year How Hospitable’s features have your backThe sessions are led by ​@Brandon Huetteman, our Accountant in Residence, and experienced external advisors.→ [

Understanding taxes starts with knowing what applies to you, and what doesn’t. In this session, we’ll look at the broader tax and compliance landscape for US-based short-term rental hosts, with a focus on how investors and experienced operators approach compliance decisions.This event features Amanda Han and Matt MacFarland, both Managing Directors at Keystone CPA, and is hosted by ​@Brandon Huetteman, Hospitable’s Accountant in Residence. Together, they’ll share how tax professionals think about STR planning, structure, and common red flags, all before things get complicated.We’ll cover:How STR activity is generally treated from a tax perspective The STR “loophole”, how it’s commonly misunderstood, and the red flags hosts should be aware of Business structure considerations, including the role of LLCs How experienced investors approach tax planning and c

With the new year underway, we are excited to announce our January Community $HOST Grant recipients.We appreciate very much your consistent participation and the value you add through your contributions. Thank you for being an important part of the Hospitable Hosts Community. Grant emails will be sent this week. 💜💜 January grantees​@anthonyrallo  ​@Tom Beerley  ​@Mahmodul  ​@Homelike.ca  ​@Will.Fraser  ​@Eli Stoughton  ​@Daniel at Mountain Haus  ​@MoniqueD  ​@mrotman  ​

Great news: paying your owners just got way easier. You can now schedule payouts to your owners directly from Hospitable when you publish their monthly Owner Statements.📺 Watch the announcement from our Town Hall on November 12th👀 Explore Owner payouts in this interactive demoHere’s how it works:Connect your bank account to your business Invite your owners to connect their bank account in their Owner Portal When you publish a Statement, we’ll prompt you to schedule a payoutCheck out our help articles for more detailed guidance:

If you’re a property manager, you’re going to be excited about these updates as you’ll never have to ask for payments from your property owners again! We also have some great new integration partners to check out!Owner StatementsAuto-collect payments with Owner PaymentsOwners can now pay invoices with their bank account within their portal You’ll see the invoice payment status visible in statement overview You can set payment terms for 7, 14, or 21 days when publishing owner invoices View invoice payout history is visible in your settings Owner statement payouts now show whether the payment was inbound our outboundImproved owner statements Reservation Adjustment DeletionYou can now easily delete owner statement reservation adjustments This eliminates the need to reach out to support for changes already made Adjustments can be deleted directly f

Hi Hospitable Community!If you haven’t already, don’t forget to update your profile with some details about yourself and a photo of you.You can also take a moment to introduce yourself to the rest of the community by commenting below. Feel free to follow this template if you’re not sure where to begin:🎤 Name 📍 Location 📅 Number of years hosting 🤝 What you do: Owner, self-manager, co-host, property manager, industry vendor, cleaner etc. 🏡 Number of properties managed 🎨 Interesting fact about youWe can’t wait to get to know you all better!

We’re excited to share a special offer from our friends at Inndirectly, a new host-built vacation rental marketplace created to support direct bookings and host independence.Inndirectly helps guests find and book your direct listings, and for a limited time, Hospitable hosts can list their properties for just $5 for the first year (normally $50).Visit: www.inndirectly.com.Use code HOSPINN45 at checkout.If you decide to give it a go, let us know what you think in the comments. 💜--Thank you, ​@carrie, for sharing this special offer with fellow Hospitable hosts!

Our partner Aircontacts is looking for hosts for beta testing. Aircontacts syncs your guest contacts directly to your phone, so you can immediately see who’s calling before you answer.They’re looking for hosts to try it out during upcoming check-ins and share feedback on what works well and what could be improved. Your input will directly help shape the product.How it works: Log into the Aircontacts portal Connect your Hospitable account Add the CardDAV account to your iPhone or Android Setup takes about 5 minutes Of course, beta testing is free for pilot participants.Learn more here:https://aircontacts.vaboma.com/blog/aircontacts-community-one-pager/If you’re interested in participating, jump in and give it a try, and let ​

Are you seeing fewer bookings?Lowering your prices just to get reservations?Staring at an empty calendar and not sure why?The Listing Clinic is back! Post the URL of your Airbnb (or VRBO) listing below — whichever has the most reviews.Each time, I’ll select 2–3 listings from the comments and record short video reviews breaking down:Photos, title, and description Amenities and positioning Review patterns Booking trends and guest-experience cues Pricing and competitionThese are quick, practical checkups to help you understand what’s working, what’s not, and where you can improve. Even if your listing isn’t selected, you can learn a lot from seeing how other hosts are evaluated.How it works:Drop your listing link in this thread I’ll randomly pick 2–3 listings and I’ll post recorded video reviews right here You’re welcome to ask

Plus, what’s next for the marketplace and how to be an investorThis week’s Town Hall focused on our roadmap for 2026, which includes refining our core features, such as the Inbox, enhancing your listing’s performance, unlocking new revenue opportunities with the guest portal, and expanding our marketplace for property managers. We’ve summarized this week’s Town Hall below, but you can watch the full recording here in case you missed it. You can also check out all of our recent product updates in our changelog on the community.Be sure to attend our upcoming events, including our Town Hall on

We’re pleased to share that Hospitable has been nominated for Best Supplier at the STRIVE 2026 Short-Term Rental Awards, and our General Manager, APAC, ​@Ethan Brown has been nominated for Rising Star.The STRIVE Awards brings together emerging talent, fast-growing businesses, established operators, and global platforms shaping the short-term rental industry across sustainability, community impact, marketing, operations, and technology. Being included on this shortlist is already meaningful recognition of the work our team is doing.If you believe we’ve made a positive impact, we’d appreciate your support. Please take a moment to complete the voting form and cast your vote for:Hospitable for Best Supplier Ethan for Rising StarVoting form: https://forms.gle/TGF3Td5a5qmDz6Xk7After voting, co

Join us on February 4 at 9 am PT / 12 pm ET / 6 pm CET for our next Town Hall, where we’ll talk about the following:Preview of the new Vrbo integration and update on the pilot that is currently in progress Update on the Operations overhaul, including the ability to accept and reject tasks Owners can now pay invoices from their Managers on MogulHave questions? Drop them in the comments and we’ll cover them during the Town Hall.Add to calendar: https://calendarlink.com/event/cHiP3—This is the thread to talk before and after the event. Feel free to drop your questions here ahead of time and we’ll do our best to cover them during the Town Hall. After the session, come back for a recap, resources, and follow-up conversation.

Our partners at Polydom are inviting Hospitable hosts to join a pilot for UNA: their AI-powered assistant that integrates with the Hospitable Inbox. UNA can respond to guest messages in natural voice and text, 24/7, and helps manage pre-stay and in-stay conversations. It can also process booking changes as well, all while keeping everything centralized in your Inbox.What’s included in the pilot: 14 days of full access to UNA, free and with no commitment 20% discount on the first year for the first 10 participants Free setup and support (the Polydom team will configure UNA and build your property knowledge base) → View the pilot guideFor questions or interest, ​@Polydom_Lana and ​@Polydom_Evgeny are her

Not every property is the right fit for every portfolio.Sometimes an owner reaches out about your management services and, for perfectly valid reasons, it’s just not a good fit: whether they need different services than you provide, the property doesn't fit within your portfolio or it's just not great timing. That same property might be exactly what another property manager is looking for.Instead of sending owners on their way, we can create a better outcome for everyone.If you decide not to take on a property, introduce the owner to us.We’ll spend time understanding their goals, expectations, and what they’re looking for in a property manager. Then we’ll connect them with a few top-performing Hospitable property managers who are actively looking for that type of owner or property.As a thank-you, if the owner ends up working with another Hospitable property manager, you’ll receive a $250 credit on

Hello 👋 ! Jake here from the Engineering team 🙇We’re rolling out Task Reminder Notifications, part of a bigger revamp of Operations notifications. Who is it available for?This feature is live for Beta users starting today 🎉If you’d like access, you can join our Beta program here: https://help.hospitable.com/en/articles/5388483-beta-features-overviewHow does it work?Task reminders will be sent 24 hours before the tasks start time and will only be sent to the assigned teammate.If the task is created within 24 hours of it’s start time, no notification will be sent.If the teammate has both an email address and a mobile number associated with their account, they will receive both notifications.If they only have one contact method, we will send the reminder through whichever method is a

Plus, exciting updates for property managers and our new integration partnersThis week’s Town Hall focused on what’s coming next for our new official Vrbo connection, built for faster, more reliable syncing and easier listing management, all from Hospitable. We have also made it easier to collect payments from your property owners.We’ve summarized this week’s Town Hall below, but you can watch the full recording here in case you missed it. You can also check out all of our recent product updates in our changelog on the community.Be sure to attend our upcoming events, including our US Taxes & Compliance Q&A on

Hi to our Hospitable Community! It is that time again for our traditional monthly TAX NEWS!Hospitable is now collecting and remitting the following taxes for all Direct Premium bookings and Upsell purchases made on or after January 1, 2026:Connecticut State Room Occupancy Tax Delaware Short-Term Rental Lodging Tax Mississippi State Sales Tax Tourism and Economic Development Taxes Montana Lodging Facility Use Tax Lodging Sales Tax Nebraska State and Local Sales and Use Tax State and County Lodging Tax New Mexico Gross Receipts Tax North Dakota State Sales Tax Local Sales and Gross Receipts Tax Local Lodging Tax Local Lodging and Restaurant Tax Rhode Island State Sales Tax

We’ve launched the Community $HOST Grant: a new way to recognize and reward hosts who are the most active in making this space more helpful, active, and supportive.Each month, we’ll allocate $1,000 in $HOST grants to up to 10 contributors in the Hospitable Hosts Community.The goal? To celebrate the contributions you’re already doing: replying to questions, sharing advice, helping each other out, and growing this space together. Why?From day one, Hospitable has been built for and with our hosts. This year, we took that further and turned 100+ customers and employees into investors in Hospitable.The Community $HOST Grant is part of that same story. It’s a way to share recognition for the people who help us build, not just through product feedback or investment, but by showing up in the Community, supporting fellow hosts, and sharing what you know. How it works$HOST grants are