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Hospitable Changelog

The latest product updates from the Hospitable team.

  • 36 Topics
  • 149 Replies
36 Topics
K
Hospitable Team Member
Kristijan LacoHospitable Team Member
posted in Hospitable Changelog
Kwikset integration is now live for everyone! 🔓

After weeks of testing and refining, we're thrilled to officially launch Kwikset support to all users.This launch wouldn’t have been possible without the incredible help from those of you who joined our early pilots and beta. Thank you for trusting us with your properties, your time, and your feedback. You helped shape this feature into something truly reliable and useful.Kwikset now joins the growing list of supported smart locks helping more hosts automate guest access, securely and seamlessly.We’re still listening.If there’s anything you'd like to see next, or if something isn’t quite right, let us know!The Smart Devices Team

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AJ Stays
New Participant
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - August 15, 2025

Our calendar rule-sets continue to be developed, giving you even more control. We've also made some exciting updates to our Kwikset smart lock integration and Copilot functionality! CalendarSecondary user permissions for rule-sets 📆Existing calendar permissions have been repurposed so that you can manage who has access to calendar rule-sets Secondary users can now view and manage (create, update, delete, apply, remove) calendar rule-sets if given access To allow viewing, you need to enable "Calendar: Display Pricing" To allow managing, you must enable "Calendar: Update Pricing" and "Calendar: Update Availability and Minimum Night Stay" You must have both permissions enabled for secondary users to manage calendar rule-setsSmart DevicesKwikset smart locks are live for all users 🔓You can now connect your Kwikset smart locks to generate door codes and automate your guests' check-ins You can learn about our new integration and other smart locks we support in this detailed help articleCopi

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Alan Sincich
Hospitable Team Member
Andrew Schorr
Hospitable Team Member
Andrew SchorrHospitable Team Member
posted in Hospitable Changelog
What are common tasks that occur semi-regularly (ie. not every stay)?

The Hospitable team is looking at improving task management. You’ve already given us lots of great feedback, thank you! One thing we’re trying to understand are common tasks, especially for your cleaners, that you want added to your cleaning checklist on an irregular basis. For example: replacing the fire alarm batteries, cleaning windows, dusting, emptying the lint filter on the dryer… What are other tasks that you schedule but that don’t happen on every cleaning?

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April+Tor
New Participant
Petra Podobnik
Hospitable Team Member
Petra PodobnikHospitable Team Member
posted in Hospitable Changelog
Metrics: what's missing and could be improved

Hey Hospitable Hosts!We’ve heard your feedback that metrics and reporting can be frustrating, unclear, or just not giving you what you need. There is a project scoped for Q3 to give metrics a makeover, and we want to understand more so we can improve.What metrics do you check regularly? What feels missing, confusing, or unhelpful?Drop your thoughts below. Screenshots, sketches, wishlists...everything helps. 

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MichelleC
New Participant
Petra Podobnik
Hospitable Team Member
Petra PodobnikHospitable Team Member
posted in Hospitable Changelog
Community is now part of the Hospitable dashboard (for beta hosts) 💜

We’ve heard from hosts in our Community Survey that the biggest reason they aren’t using the new Community is simple—they forget it exists: 30% had never heard of the new Community Among those who joined, 1 in 3 said it slips their mind To increase its visibility and make it part of your hosting routine, we’ve now brought the Community directly into my.hospitable.com dashboard.  What’s new: Community posts in your dashboard: you’ll now see up to 3 recent popular posts in your Hospitable app dashboard (usually 1 of them will be curated by the Hospitable team) Quick access: click a post and it opens in a new tab on the Community Control at your fingertips: you can hide the posts if you wish (currently for 24 hours; we’re collecting feedback on this) By making the Community part of your day, not just another tab you need to remember, you can: Get answers from fellow hosts or the Hospitable team Help other hosts with your hosting knowledge and experience Discover useful tips with

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PC Hamana
Hospitable Team Member
Emily Tunggala
Hospitable Team Member
Emily TunggalaHospitable Team Member
posted in Hospitable Changelog
Owner Statements and Invoices for Airbnb co-hosts are here!

Owner Statements and Invoices are now properly handling calculations for hosts who take Airbnb co-host payouts from Airbnb directly!Here’s how it works:When configuring our Reservation commission, let us know that you receive Airbnb co-host payouts directly from Airbnb.  On your Statements or Invoices, you’ll see a few new columns: Total paid to manager/owner will include the amounts already paid by Airbnb to the manager/owner Remaining balance due to manager/owner will include any additional amount owed to the manager/owner from Flat fees that are a part of the Reservation commission, if any On your Profit & Loss and, if connected, your accounting software, you’ll notice that journal entries for commissions from Airbnb reservations are marked as paid on the check-in date, while the commissions and fees from reservations on all other platforms are marked as paid when the relevant Statement or Invoice is marked as paid. Let us know what you think!Happy Hosting,💜 Hospitable’s Mogu

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Mikey
Known Participant
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - August 8, 2025

Our calendar and dynamic pricing features received huge improvements, letting you customize your rates even further! We've also enhanced the Direct booking experience for hosts and guests. CalendarRule-sets added with advanced settings 📆You can now configure enhanced rule-sets through the sidebar, including the ability to create, edit, and delete them Create rule-sets for discounted rates, minimum, or maximum night stays for any dates Price markups and markdowns are applied regardless of whether the pricing method was added manually, through an integration, or by our Dynamic Pricing You can use the "Apply rule-set" button to select or create a rule-set to be applied immediately You can use the "Manage rule-sets" to quickly update a rule-set you've already applied to specific datesMinimum-stay color indicator description 📚We added a section that explains the color-coding system (Green/Grey/Red) used in the minimum-stay sidebar You’ll better understand what each color represents when p

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Alan Sincich
Hospitable Team Member
K
Hospitable Team Member
Kristijan LacoHospitable Team Member
posted in Hospitable Changelog
Kwikset integration is now in open beta! 🔓

After a successful private pilot, we’re excited to open things up and invite all eligible hosts to give it a try. 🚪 What’s in the Beta?You can now connect supported Kwikset smart locks directly to Hospitable and start automating access for your guests.🔧 What You’ll Need A Wi-Fi–enabled Kwikset smart lock (like Halo) Access to the Devices page in Hospitable A little curiosity and a few minutes to set things up! 💬 We’re All EarsThis is still a beta—things may evolve, and your feedback is essential. Found a bug? Have an idea? Let us know through the app or by replying to this post.Ready to test it out?Head over to your Devices page to get started and start unlocking doors (and possibilities).Thanks for being part of the journey.💜 The Smart Devices Team

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jojo
Participating Frequently
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - August 1, 2025

We have some exciting announcements about our Mogul features that make owner management easier for everyone. We've also improved other features to make them more intuitive and secure. Owner's PortalOwners can view their booking calendar 🗓The owner's calendar is now visible in their portal, offering a simple view of reservation details, previously available only in statements and the dashboard Clicking the booking on the calendar opens a details panel showing the same data that appears on statements, respecting the customization you set up The calendar is available for current and future months, with the ability to switch between properties Currently, there's no multi-property view available, though we plan to tackle this soon Explore this interactive tour and read our detailed help article to learn more about the updates to the portalOwner StatementsSet up Airbnb split payouts for your statements 🔀You can now indicate if you're using Airbnb's split payout feature, allowing accurate r

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Alan Sincich
Hospitable Team Member
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - June 20, 2025

There are exciting updates to help you customize your owner statements, add a payout method for upsells, and to try security deposits for your Airbnb guests! Security DepositsAirbnb security deposits are now in beta 🔏You can now automatically collect, hold, and release security deposits for Airbnb bookings You can also request a charge claim from the guest conversation Learn more by taking this interactive tour or reading the detailed help articleOwner StatementsStatements and invoices are more customizable ✏️You can toggle the booking platform name and/or platform icon Hide or show reservation dates and nights One unique reservation identifier must be present, such as a reservation code, guest name, etc.Updates to statement columns and totals 📊Income columns - a new gross reservation income can be used Fee columns - configure commissionable base and reservation commissions Tax columns - option to include passed-through taxes on statements Summary section - will be more minimal if yo

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Alan Sincich
Hospitable Team Member
Andrew Schorr
Hospitable Team Member
Andrew SchorrHospitable Team Member
posted in Hospitable Changelog
Dynamic minimum night stays

Hi, hosts, we’re working on a new feature to dynamically adjust your min night stay rules and would love your feedback: After watching the video walkthrough, what questions or feedback do you have? Feel free to drop a comment here or book a call to give feedback.Some of our questions:Could this simplified approach meet your needs? If not, what’s missing? Do you need to specify day of the week settings for Shortest stay length? Do you need to specify day of the week settings for Ideal stay length? Is the adjacent night feature (to try to avoid creating gaps) something you want? When would you expect us to start lowering min stay rules from your ideal? Would you use this feature?

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dean
New Participant
Matt Roy Lloyd
Hospitable Team Member
Matt Roy LloydHospitable Team Member
posted in Hospitable Changelog
Fillable Fields in Rental Agreements is now live for all Beta users

Hi everyone!We're excited to share that Fillable Fields in Rental Agreements is now live in Beta for hosts across all plans (including legacy)!We've rolled this out to easily capture key guest details when they sign your agreement. It's especially helpful if your HOA or local regulations require specific information from the guest.Now you can collect that info directly through Hospitable, without needing additional tools like Docusign.⸻📝 What's new?✅ Add fillable fields to any rental agreement✅ Info is captured when the guest signs✅ Auto-inserted into your final agreement PDF✅ No extra cost, included in all plans⸻🔧 How to use it:Enable the experimental features toggle in Settings > Preferences Go to Guest Experience > Rental Agreements When editing your agreement, click "Add personalization" and select fillable field Choose from a list of built-in fields, including: • Guest name, email, phone, date of birth, age • Address and billing address • Passport/Document ID • Reason for

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Petra Podobnik
Hospitable Team Member
Emily Tunggala
Hospitable Team Member
Emily TunggalaHospitable Team Member
posted in Hospitable Changelog
We’re building Owner Stays, and we'd like your input 🤝

This is your chance to directly influence how we build Owner Stays. We’re booking research calls now through Wednesday, July 30th. Join a quick 15-minute research session over Zoom:Get a sneak peek at the prototype  Complete a simple task while sharing your screen Have the opportunity to experience how it works, and share your feedback and ideasBook your session now – you’ll just need to join from a computer, and set aside 15 minutes to chat.

303
Eli Stoughton
Participating Frequently
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - July 25, 2025

Check out our updates to our most recent product improvements, including translating your guest experience! Our features constantly undergo iterations to improve their usability, and this week's are no different! DirectTranslate your booking site to attract more guests 🔣You can now add different languages in your settings to automatically translate your Direct booking site Everything from the site to the booking flow will be translated for guests based on their default browser language Right now, we support Spanish, German, French, and English by default Go to your settings to add languages and learn more about translating your Direct site in our detailed help articleRental AgreementsAutomatically translate your rental agreements 📝Add different languages in your settings to automatically translate your rental agreements for easier signing Your rental agreement will translate to the guest's default browsing language The shortcodes you've added to fill your rental agreements will match

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Alan Sincich
Hospitable Team Member
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - July 18, 2025

We've made some time-saving improvements for you and your guests. Also, check out the new way to delight your repeat guests automatically without lifting a finger! InboxCustom codes for returning guests 🥰Create and add the new custom code condition to detect returning guests and personalize messages for them automatically It works like other yes/no conditions (such as instant booking), targeting only guests who have previously stayed with you​ Delight repeat guests by personalizing messaging to make them feel appreciated and recognized⁠⁠​ This saves you time by automating the recognition of loyal guests without any manual effort⁠⁠​Rental AgreementsEasier for guests to fill fields and sign agreement 🖋We've implemented user-friendly improvements to streamline the rental agreement signing process in the Guest Portal⁠⁠​ Guests will save time by clicking Enter to save signatures, autoselecting the first signature font, and autofocusing on fillable fields The agreement page is updated with

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Matteo
New Participant
Aryeh Raber
Hospitable Team Member
Aryeh RaberHospitable Team Member
posted in Hospitable Changelog
Tell us what you think about Upsell Requests

Hey everyone! 👋We’re working on a new addition to Upsells: Upsell Requests! We’d love to hear how you’d use this feature—and what challenges you face when certain upsells need manual approval.Right now, any upsell purchased through the Guest Portal, like Early Check-In/Late Checkout or Pool Heating, is charged in full immediately.But what if you need more control to confirm availability before charging the guest? That’s where Upsell Requests come in! 🎉Guests will still be able to browse and check out upsells as usual, but certain products can be configured as “requiring approval”. Those will remain pending approval before payment is (fully) captured. As the host, you’ll be able to approve or deny the request, and we’ll handle the rest—seamlessly—for both sides.This is perfect for offerings like boat rentals, private chefs, or anything that depends on availability.We’re already laying out the roadmap, but we want your input to shape the experience:What kinds of upsells would you want

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Jenski
New Participant
Emily Tunggala
Hospitable Team Member
Emily TunggalaHospitable Team Member
posted in Hospitable Changelog
😎 The Owner's Portal is here - and it makes you look real good.

Property managers, this one’s for you!We just announced the release of our brand new Owner’s Portal. It’s all about giving your clients a clear, confident view of what’s happening—and making you look like the pro you are. You can watch the full announcement from our Town Hall here.Today, the Owner’s Portal is live, allowing your owner to...View a consolidated dashboard with KPIs and a Revenue Breakdown of all their properties. Access all their published statements and invoices. Get a sense of how the future is looking. Want to see what your owners will see?👀 If you’re on the Mogul plan, you can preview the portal and invite owners today. 🚀 If you’re on the Legacy, Host or Pro plan, and just want a peek, you can explore Owner’s Portals here.Get ahead of the questions before they’re asked—and deliver an experience that leaves your Owners thinking… I’m so glad I hired this property manager.In Q3, we have plans to include a Calendar in the portal, so your owner can view reservations and

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Petra Podobnik
Hospitable Team Member
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - July 11, 2025

We have some exciting improvements for the guest portal that make it easier to navigate while showcasing your company's brand! Plus, there are a few quality-of-life updates. Guest PortalNew intuitive and branded design 🖌The guest portal got a fresh redesign that makes it easier for guests to navigate, complete tasks, and purchase upsells You can also brand your guest portal with your logo and colors, showcasing your company's styling Lastly, you can now add your custom domain and create a subdomain to the guest portal, ensuring guests feel they're on the right siteSecurity DepositsBooking.com listings show deposits 🔓Your Booking.com listings will now display that a security deposit needs to be collected to create a reservation Explore how to set up and collect security deposits in this interactive demoUpsellsEasier visibility on the quantity purchased 🛍You can now see the quantity of an upsell that your guests bought in your inbox, and the confirmation email sent to youCalendarLoad

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Alan Sincich
Hospitable Team Member
Emily Tunggala
Hospitable Team Member
Emily TunggalaHospitable Team Member
posted in Hospitable Changelog
💰Connect QuickBooks to your Business, and make accounting a breeze!

Accounting can be… hairy! Especially during tax season 😱 But it doesn’t have to be. On our Mogul plan, accounting is a breeze. And for those of you using QuickBooks, it just got even breezier!Hospitable’s QuickBooks integration is here! Connect QuickBooks to your Business, and our recommended configuration will be based on your specific business model (Owner, Manager, Arbitrage). You can create as many Businesses as you need. Roll with our accounting recommendations, designed by our Accountant in Residence, Brandon Huetteman, CPA (who is himself an owner, manager and arbitrage...er), or customize the setup to meet your specific needs. Use Classes within a single QuickBooks account to track profits by Business and more granularly by Property, alleviating the need for multiple QuickBooks accounts. Choose the date to start syncing QuickBooks. If you haven’t done any accounting yet this year, pick January 1, 2025 and we’ll take care of the hard parts 😏Not on Mogul yet, and curious to lea

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Emily Tunggala
Hospitable Team Member
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - July 4, 2025

Our product team has released a few updates that should make collecting security deposits and selling upsells much easier! Check them out! Security DepositsLive for Booking.com reservations 🔐Users on our Host, Professional, Mogul, and Direct Premium Legacy plans can now collect, hold, and release security deposits for your Booking.com guests Learn more by exploring this interactive demoSecurity deposits added to the Apps page ⚙️It's easier than ever to get started with security deposits with detailed instructions and a "Get Started" guide on the Apps pageBooking.comAutomated AI review replies 🔮We can now generate an auto-reply to your Booking.com guests the same way we do with your Direct and Airbnb reviews Just review and click send, we will take care of the rest You can learn more about how it works in this detailed help article (though it references Airbnb, all the content now applies to Booking.com)UpsellsImproved Payout History in Settings 🏦Payouts are now grouped by date and m

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Alan Sincich
Hospitable Team Member
Andrew Schorr
Hospitable Team Member
Andrew SchorrHospitable Team Member
posted in Hospitable Changelog
Advanced Dynamic Pricing settings now available to all hosts

We rolled out Advanced Settings for Hospitable Dynamic Pricing to all users. You can now fine-tune how the model behaves for weekends and local events.🏖 Want your weekends priced higher?🏈 Need the model to better reflect local concerts or sporting events?Now you can easily: Adjust weekend pricing aggressiveness Make pricing more or less reactive to local demand Set custom % boosts to get closer to your ideal nightly rate Questions or feedback? Drop them in the comments 👇 

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valeria
New Participant
Luke Renfrew
Hospitable Team Member
Luke RenfrewHospitable Team Member
posted in Hospitable Changelog
🚀 Zapier Integration v1.1 is Live – Now with Action Support!

 We’re excited to announce that Zapier Integration v1.1 is now live, bringing a major upgrade to your automation toolkit! Until now, our integration supported Triggers only, allowing you to kick off workflows from events happening in Hospitable. With version 1.1, we’re adding Actions, enabling you to do even more directly from your Zapier Zaps. ✨ What’s New in v1.1? You can now perform actions in Hospitable from other apps in your Zapier workflows. The following Actions are now available:  Send a Message to a Reservation Automatically send a personalized message to a guest linked to a specific reservation. Send a Message for an Inquiry Engage promptly by sending a message to a guest who has made an inquiry – perfect for faster follow-ups and conversions. Respond to a Review Close the loop with your guests by automatically posting responses to reviews as they come in.  These new Actions unlock powerful automation possibilities. Whether you’re using a CRM, calendar, or AI assistant i

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Petra Podobnik
Hospitable Team Member
Tom Herrmann
Hospitable Team Member
Tom HerrmannHospitable Team Member
posted in Hospitable Changelog
Guest Vetting Update - Now Live for (most) Direct Premium Bookings

Hi everyone!We’re excited to share that our new Guest Vetting Service (GVS) is now live for all Direct Premium bookings - with the exception of Custom Quotes (coming soon)! After several weeks of testing, refining, and listening to feedback, we’ve rolled this out across the board to help keep you, your homes, and your guests safer - and to make guest vetting less of a burden in the booking flow.GVS replaces our previous vetting provider (Autohost) and gives us more flexibility, faster improvements, and better visibility into guest risks. The rollout has gone incredibly smoothly so far - with over 400 vetted reservations processed and accepted, and a growing share of all bookings now going through GVS.🛡️ Key benefits: Improved ID verification: Powered by iDenfy, a dedicated global ID verification provider focused entirely on identity, not lodging or STR. Automated party risk notifications: Since Truvi doesn’t cover party reservations, you’ll now be notified automatically (via email a

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Diamond Lagoons
Participating Frequently
Alan Sincich
Hospitable Team Member
Alan SincichHospitable Team Member
published in Hospitable Changelog
Product Updates - June 27, 2025

We're excited to introduce owner portals for our Mogul users! Now, property managers can share a branded portal with their owners to share monthly statements. We also have exciting updates for Copilot and security deposits! Owner PortalsLive for all Mogul users 📲Highlight your performance and maintain a great relationship with your owners without the large time commitment You can share a branded portal where owners can view quick highlights and their monthly statements in one place They can download owner statements and quickly view the current month's metrics Set your branding by adding your logos, domains, and colors to ensure you look professional to your owners Learn more by exploring this interactive demo and reading our detailed help articleCopilotUpdated booking data and teammate access 🔮Copilot can now access and answer questions about availability rules, property pricing settings, and calendar data Secondary users on your account can now access Copilot to ensure they have th

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Alan Sincich
Hospitable Team Member
T
Hospitable Team Member
Tim ParryHospitable Team Member
posted in Hospitable Changelog
Airbnb Security Deposits is now live for all Beta users

Hi everyone!We’re excited to announce that Airbnb Security Deposits is now live in Beta for all Host, Pro, Mogul & Direct Premium hosts! We’ve officially rolled this out to help you better protect your properties from damage and bad actors.This feature lets you automatically collect, hold, and release deposits for Airbnb reservations - with built-in chargeback protection and seamless messaging baked in.We’ll be expanding access to all Host, Pro, and Mogul users in the coming days. 💼 Key benefits:✅ Automated deposit handling: We’ll collect and release funds automatically - no need to chase guests.✅ Charge requests from the Inbox: Submit charges directly when issues arise.✅ Built-in chargeback protection: We manage the process end-to-end and recover funds if needed.✅ Smarter check-in flow: Check-in instructions won’t be released until the deposit is secured.✅ Simple setup: Just set the deposit amount and we handle the rest. 💰 Pricing:A 2% processing fee applies to each deposit coll

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T
Hospitable Team Member

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