Hospitable Changelog

Hey everyone! 👋We’re working on a new addition to Upsells: Upsell Requests! We’d love to hear how you’d use this feature—and what challenges you face when certain upsells need manual approval.Right now, any upsell purchased through the Guest Portal, like Early Check-In/Late Checkout or Pool Heating, is charged in full immediately.But what if you need more control to confirm availability before charging the guest? That’s where Upsell Requests come in! 🎉Guests will still be able to browse and check out upsells as usual, but certain products can be configured as “requiring approval”. Those will remain pending approval before payment is (fully) captured. As the host, you’ll be able to approve or deny the request, and we’ll handle the rest—seamlessly—for both sides.This is perfect for offerings like boat rentals, private chefs, or anything that depends on availability.We’re already laying out the roadmap, but we want your input to shape the experience:What kinds of upsells would you want

The Hospitable team is looking at improving task management. You’ve already given us lots of great feedback, thank you! One thing we’re trying to understand are common tasks, especially for your cleaners, that you want added to your cleaning checklist on an irregular basis. For example: replacing the fire alarm batteries, cleaning windows, dusting, emptying the lint filter on the dryer… What are other tasks that you schedule but that don’t happen on every cleaning?

Hey Hospitable Hosts!We’ve heard your feedback that metrics and reporting can be frustrating, unclear, or just not giving you what you need. There is a project scoped for Q3 to give metrics a makeover, and we want to understand more so we can improve.What metrics do you check regularly? What feels missing, confusing, or unhelpful?Drop your thoughts below. Screenshots, sketches, wishlists...everything helps. 

Hi all,We’re working on some improvements to the Guest Portal, If you’ve got a few minutes, I’d love to hear:How does the Guest Portal fit into your process? (e.g., when do you send it, what's the main use it has for you?) Are guests actually using it? Have you seen it help or cause confusion? If you use rental agreements, security deposits, ID verification, or upsells - have guests been accessing the guest portal and completing the tasks promptly? Any frustrations or pain points? What would you love to see added or improved?Feel free to grab a time that works for you on my calendar: https://scheduler.zoom.us/tim-hasfgr/guest-portal

Hey hosts! 🎉You've been asking for listings management and creation tools, and we heard you loud and clear! Thanks to your feedback and patience, we're finally making this happen – and we want to get it absolutely right.We'd love to learn from the pros (that's you!) to build something that truly makes your life easier. Would you be willing to share your insights with us?Here's what we're curious about: How you currently create and manage your listing What works well for you – and what drives you up the wall Your secret sauce for knowing when a listing is ready to go live The game-changing tips you wish someone had told you when you started creating listings We still have open spots for our research call on this topic - You can book them here

Hey everyone!We recently released Team Notes to all Host, Pro, and Mogul users with beta features enabled. This lets you leave internal notes right inside a guest conversation — perfect for reminders, coordination, and keeping your teammates in the loop.✨ What you can do today:Switch between Reply and Note mode in your Inbox Add a private note that only your team can see @Mention teammates to notify them directly and keep them accountable See when you’ve been mentioned with the new Mentioned tag and unread count in your Inbox Let teammates catch up faster with an AI conversation summary that can be generated when they’re mentioned 📖 Learn more in our help article. 👉 Not seeing Team Notes yet? Make sure you’ve enabled beta features for your team. Go to Settings → General in Hospitable Toggle on Enable experimental (beta) features (team owners and admins only) 📖 Learn how to enable beta features   💡 We’d love your feedback How are you using notes in your team today? Do they fit int

Hello Property Managers 👋We’re exploring ways to make new client onboarding and new property onboarding easier for you, and we’d love to hear more about your current onboarding processes. Here are some questions to get us started, but you're welcome to weigh in with other details that you feel might be helpful.How do you seek new opportunities today? What must you know about a prospective owner upfront? What must you know about their property upfront? What about your current process do you love? What is the single most impactful question you ask your owners before committing to work with them?  How long does it typically take to formalize a partnership, from the time you meet a new owner to the signing of an agreement?If you have any SOPs or onboarding forms you’re willing to share, we’d love to see them. You can attach them to your comment in this conversation or email them directly to me: emily.tunggala@hospitable.com. I’m looking forward to a fun discussion! 😁

Hi everyone! 👋 A while back, we asked for your input on a new feature: Upsell Requests - and thanks to your feedback, it’s now live! With Upsell Requests, you can now require approval before an upsell is confirmed and charged. This is perfect for offerings that depend on availability, like:Boat rentals Baby equipment Early check-in / Late checkout (if you want more control)Here’s how it works:Guests can still browse and purchase upsells as usual from the Guest Portal. But if an item is marked as “Requires approval”, it will remain pending after purchase. You’ll receive a notification and have 72 hours to approve or deny the request directly from your inbox thread. Once actioned, we’ll handle the charge, refund & guest notification automatically.You can even ask guests to provide extra info (like arrival times or preferences) using the note field, giving you everything you need to make a decision.To get started:Check out our full guide: How Upsell Requests Work This feature is curr

Great news! In addition to a list of awesome new features and improvements, we’ve added the ability to easily switch to annual billing on the Host, Professional and Mogul plans.So here’s the deal, if you know you are going to be on Hospitable a year from now, why not switch to annual and save 12% off your Hospitable expense?Here’s how it works: you pay up front for the number of listings you expect to have for 12 months, and that upfront payment gets you 12% off.If you add more listings, we’ll bill you for any overages at the regular rate.Drop some properties? We’ll automatically add account credits at the regular rate, so you save on your next invoice.Head to Settings and Your Plan page in Hospitable to see how much you could save.Save 12% with annual >Note for Legacy plan customers: an annual deal on Legacy is way too complicated due to the structure of the pricing e.g. the 1st property costs a different amount to the 10th, 30th etc. 

Your owners can now book their own stays directly in the Owner Portal—no more manual requests for you to manage. ✅ Enabled by default for all newly configured portals ⚙️ For existing portals, you’ll need to enable this option to allow owner to add stays 🔒 Manage permissions easily under the Owner Portal tab in your Business settings, or for individual owners under the Owner tab Want to see how it works? Check out our tour and help articles:Explore the Owner Stay feature Creating an Owner Stay What your Owners see in their Portal 

After a successful private pilot, we’re excited to open things up and invite all eligible hosts to give it a try. 🚪 What’s in the Beta?You can now connect supported Kwikset smart locks directly to Hospitable and start automating access for your guests.🔧 What You’ll Need A Wi-Fi–enabled Kwikset smart lock (like Halo) Access to the Devices page in Hospitable A little curiosity and a few minutes to set things up! 💬 We’re All EarsThis is still a beta—things may evolve, and your feedback is essential. Found a bug? Have an idea? Let us know through the app or by replying to this post.Ready to test it out?Head over to your Devices page to get started and start unlocking doors (and possibilities).Thanks for being part of the journey.💜 The Smart Devices Team

 We’re excited to announce that Zapier Integration v1.1 is now live, bringing a major upgrade to your automation toolkit! Until now, our integration supported Triggers only, allowing you to kick off workflows from events happening in Hospitable. With version 1.1, we’re adding Actions, enabling you to do even more directly from your Zapier Zaps. ✨ What’s New in v1.1? You can now perform actions in Hospitable from other apps in your Zapier workflows. The following Actions are now available:  Send a Message to a Reservation Automatically send a personalized message to a guest linked to a specific reservation. Send a Message for an Inquiry Engage promptly by sending a message to a guest who has made an inquiry – perfect for faster follow-ups and conversions. Respond to a Review Close the loop with your guests by automatically posting responses to reviews as they come in.  These new Actions unlock powerful automation possibilities. Whether you’re using a CRM, calendar, or AI assistant i

EXCITING TAX NEWS! Hospitable is now collecting and remitting the following taxes for all Direct Premium bookings made on or after September 1, 2025:Arkansas State Sales and Use Tax Local Sales and Use Tax Arkansas State Tourism Tax Indiana County Innkeeper's Tax Oregon State Transient Lodging Tax If you have a property in these locations and the applicable tax applies to your property for Direct Premium, no action is required on your part—these taxes will be automatically retained and remitted on your behalf. Please note that any other applicable taxes that are not listed or previously communicated will continue to be collected as a pass-through to you. You are responsible for remitting all pass-through taxes to the appropriate jurisdiction in accordance with local regulations and compliance. Further, any tax not collected and remitted on your behalf by Hospitable prior to this date were and will continue to be your responsibility to remit as necessary to state and local jurisdict

Hi there, Aron here from the Direct engineering team 👋We recently made some improvements to our Direct tracking capabilities.What's new:We've enhanced our Google Analytics integration to give you much better visibility into your booking performance. Previously, you could see website visits, but we couldn't track what happened once guests started interacting with your booking widget.Now you can see the complete picture:When guests view your property details When they select dates and see pricing When they start the booking process When they reach the payment stage When they complete their booking (with exact revenue amounts)What this means for you:Better ROI tracking - See which marketing campaigns actually drive bookings, not just website visits Funnel optimization - Identify exactly where potential guests drop off in your booking flow Revenue insights - Track booking values and conversion rates in Google Analytics Accurate attribution - Bookings are properly credited to your Google A

We’ve heard from hosts in our Community Survey that the biggest reason they aren’t using the new Community is simple—they forget it exists: 30% had never heard of the new Community Among those who joined, 1 in 3 said it slips their mind To increase its visibility and make it part of your hosting routine, we’ve now brought the Community directly into my.hospitable.com dashboard.  What’s new: Community posts in your dashboard: you’ll now see up to 3 recent popular posts in your Hospitable app dashboard (usually 1 of them will be curated by the Hospitable team) Quick access: click a post and it opens in a new tab on the Community Control at your fingertips: you can hide the posts if you wish (currently for 2̶4̶ ̶h̶o̶u̶r̶s̶ 7 days; we’re collecting feedback on this) By making the Community part of your day, not just another tab you need to remember, you can: Get answers from fellow hosts or the Hospitable team Help other hosts with your hosting knowledge and experience Discover u

Creating Owner Stays directly from the Calendar is now available for Mogul users! Here’s a quick breakdown:💸 Zero-revenue reservations - no commission applied.Only an optional cleaning fee (if you schedule cleaning). Cleaning fee can be handled in two ways: Deducted from the owner’s next payout (Mogul + Owner Statements) Collected outside the platform 🏡 Create Owner Stay reservations right inside Hospitable.Owner data, from Owner Management section, auto-fills guest details, but can be overridden if someone else is staying.✅ Optional simple confirmation emailNo automated messaging rules. Sent only if you’d like to confirm the stay with the owner.🔑 Smart lock codes disabled (no creation or comms) when the owner already has property access.🧹 Flexible cleaning - choose to schedule cleaning or let the owner handle it.⛔ Block options for easier management:Block the night before check-in (avoid back-to-back stays). Block the day of checkout (avoid same-day turnovers).What’s next👀 This

After weeks of testing and refining, we're thrilled to officially launch Kwikset support to all users.This launch wouldn’t have been possible without the incredible help from those of you who joined our early pilots and beta. Thank you for trusting us with your properties, your time, and your feedback. You helped shape this feature into something truly reliable and useful.Kwikset now joins the growing list of supported smart locks helping more hosts automate guest access, securely and seamlessly.We’re still listening.If there’s anything you'd like to see next, or if something isn’t quite right, let us know!The Smart Devices Team