Hospitable Changelog

Hi all,We’ve rolled out several improvements to Guest Vetting over the past few weeks.The goal is simple: Faster verification for good guests No repeat ID checks for returning guests Clearer signals when something about a booking needs attention Here’s what changed. Returning guests don’t need to verify again on Direct PremiumIf a guest has already completed identity verification with you before, they won’t need to go through the same process again.When they book again: Their previous verification can be reused They can move through the booking flow faster This works across: Instant bookings Booking requests Custom quotes What this means for you Faster booking for trusted repeat guests Less friction during checkout A smoother experience for guests who already stayed with you  Fewer false alarms when names don’t match perfectlyIn life, guest names don’t always match their ID exactly. People use nicknames. They skip middle names. Sometimes there’s a small typo when booking.

We’ve released some anticipated updates for Direct bookings and the Inbox, making it easier to stay on top of your guest communications! We’ve also made some improvements to Hospitable Tasks and added some more integrations to explore.DirectRe-use guest verifications for all Direct bookings 📇We now check to see if a guest has already completed a guest verification with you This eliminates the need for returning guests to submit new documentation for every booking It will save time and hassle for both you and your trusted guestsSimplified tax management for Direct Basic bookings 🗂Create and edit rules directly from your property’s Pricing pageAutomatic domain notices and renewals 🔄We will now automatically send a renewal and expiration notice to you This ensures compliance with Internet Corporation for Assigned Names and Numbers (ICANN) requirements It will prevent domain lapses and make it hassle-free for hosts and property managersInboxEasily mark all unread messages as read 💬You

We’ve kicked the year off right with product improvements across the board! You can now offer trip insurance to guests, stay ahead of upcoming tasks easier, and better track booking details in your custom metric dashboards.UpsellsOffer trip insurance to guests and earn commission 🧳This upsell has been auto-enabled for US hosts that are on a non-legacy plan with the option to opt out You will automatically earn commission on any trip insurance upsells that your guest’s purchase You can create and manage trip insurance directly in Upsells under Guest Experience, with support for custom payout method scoping per property We’ve also streamlined the guest portal experience by auto-filling guest billing details and redirecting to checkout after all upsells are added to the cart Guests can also reuse previous payment methods with CVC confirmation for faster checkout and view their purchased insurance policy details under "Purchased upgrades" in their portalGuest PortalPrimary booker must con

Finding your way around Hospitable is about to get a whole lot easier. We’re updating the side menu and in-app navigation to help you get where you need to go, faster.This new layout makes it simpler to access your most-used features, without the hunt. And we’re rolling it out gradually, so nothing interrupts your day-to-day. You’ll even have the chance to opt in early and explore the update before it goes live for everyone.Want to take it for a spin?We’ve built an interactive demo where you can click through the new navigation and leave feedback. Tell us what feels great and what could be better. Your input will help us fine-tune the experience before launch it in the coming weeks!Thanks for helping us shape the future of Hospitable!  

We’ve made some helpful updates to the dashboards you can create in Metrics, helping you stay on top of Airbnb listings! We’ve also made it easier for property owners to stay on top of their bank accounts and the invoices you send them.MetricsAirbnb Preferred+ widgets available for Metrics dashboards 💖These widgets for hosts and property managers looking to maintain their Airbnb Preferred+ status 5-Star Review Rate: See the percentage of 5-star reviews during the period Airbnb Listing Status: Keep an eye on your listing quality with the current status Airbnb Quality Ranking: Know where you stand among other listings with a score based on reviews and compliance Airbnb Reservation Issues: Stay on top of any recent issues reported by Airbnb These will help you stay in the top 10% of homes with a score of 90% or higher on Airbnb Quality RankingDynamic PricingSet minimum and max prices by the day of week 📆You can now easily set minimum and maximum prices for specific days of the week The

We’ve made some helpful improvements to functionality of Auto Reply, helping guests get more reliable answers even quicker! You are also able to filter down to more specific data in the Metrics page.AIImproved Auto Reply for local recommendations 🗺Auto Reply can now perform a local web search for common local questions It will retrieve relevant recommendations and use them to generate a response when it lacks sufficient knowledge base context This will improve reliability for guests and reduce the need for you to step into the conversationSet timezone for Auto Reply schedule ⏰You can now control the timezone for your Auto Reply schedule It is no longer limited to using the property's timezone This is especially useful for managing properties in different timezonesMetricsAdded city and country filters in Metrics 🗂Easily filter your data by city and country on the Metrics page The filter will not appear if the you only have a property in one country or city This will help quickly acces

Not every property is the right fit for every portfolio.Sometimes an owner reaches out about your management services and, for perfectly valid reasons, it’s just not a good fit: whether they need different services than you provide, the property doesn't fit within your portfolio or it's just not great timing. That same property might be exactly what another property manager is looking for.Instead of sending owners on their way, we can create a better outcome for everyone.If you decide not to take on a property, introduce the owner to us.We’ll spend time understanding their goals, expectations, and what they’re looking for in a property manager. Then we’ll connect them with a few top-performing Hospitable property managers who are actively looking for that type of owner or property.As a thank-you, if the owner ends up working with another Hospitable property manager, you’ll receive a $250 credit on your account. 😎 You keep your focus on the portfolio you want to build.🤝 Owners get a t

Great news: paying your owners just got way easier. You can now schedule payouts to your owners directly from Hospitable when you publish their monthly Owner Statements.📺 Watch the announcement from our Town Hall on November 12th👀 Explore Owner payouts in this interactive demoHere’s how it works:Connect your bank account to your business Invite your owners to connect their bank account in their Owner Portal When you publish a Statement, we’ll prompt you to schedule a payoutCheck out our help articles for more detailed guidance: All about Owner payouts.Here’s what it costs:🎁 Owner payouts are free for the rest of the year. Starting January 1, 2026 you’ll continue to have one free payout run per account every month. A payout run consists of one withdrawal from your account, and an unlimited number of owner distributions based on the published Statements in that payout run. Subsequent payout runs will be charged a 1.5% service fee, capped at $5.Here’s where it’s available:Available tod

You’re task management is now more transparent and streamlined, making communication seamless between your entire team! We’ve also made some exciting updates to our Auto Reply’s functionality, causing less confusion when replying to guests.OperationsAssign tasks that teammates can accept or reject ✅Teammates can now easily confirm availability for new task assignments with Accept and Reject buttons You’ll receive notifications if they’re accepted or rejected and can see the task status directly in the app You won’t receive notifications for existing assigned tasks unless they are reassigned Teammates or yourself can reassign rejected tasks and see who has declined them This will help streamline task management, improving communication between hosts and property managers and simplifying the process of completing and updating tasksUnlimited secondary users for Host plan ➕Host plan users can now add unlimited secondary users, allowing for easier management and collaboration within a teamA

Hello 👋 ! Jake here from the Engineering team 🙇We’re rolling out Task Reminder Notifications, part of a bigger revamp of Operations notifications. Who is it available for?This feature is live for Beta users starting today 🎉If you’d like access, you can join our Beta program here: https://help.hospitable.com/en/articles/5388483-beta-features-overviewHow does it work?Task reminders will be sent 24 hours before the tasks start time and will only be sent to the assigned teammate.If the task is created within 24 hours of it’s start time, no notification will be sent.If the teammate has both an email address and a mobile number associated with their account, they will receive both notifications.If they only have one contact method, we will send the reminder through whichever method is available.How to set it upTask reminder notifications can now be enabled on any tasks or task rules that you have set up. We’ll enable these notifications by default for all of your existing tasks and task r

Hello 👋 ! Jake here from the Engineering team 🙇We’re excited to share a new beta feature that makes task assignments clearer and easier for your team.Who is it available for?This feature is live for Beta users starting today 🎉If you’d like access, you can join our Beta program here: https://help.hospitable.com/en/articles/5388483-beta-features-overviewHow does it work?This feature only works for tasks assigned going forward — tasks that were already assigned won’t include accept/decline actions.You’ll need a task assignment email notification rule set up.Here’s what happens: When a teammate is assigned a task, they receive an email notification using your task assignment notification rule. At the bottom of that email, they can accept or reject the task. Once they respond, you’ll get an email letting you know whether the task was accepted or declined. You can also see the task’s status directly from the task view in the calendar. This currently only works for email notification

If you’re a property manager, you’re going to be excited about these updates as you’ll never have to ask for payments from your property owners again! We also have some great new integration partners to check out!Owner StatementsAuto-collect payments with Owner PaymentsOwners can now pay invoices with their bank account within their portal You’ll see the invoice payment status visible in statement overview You can set payment terms for 7, 14, or 21 days when publishing owner invoices View invoice payout history is visible in your settings Owner statement payouts now show whether the payment was inbound our outboundImproved owner statements Reservation Adjustment DeletionYou can now easily delete owner statement reservation adjustments This eliminates the need to reach out to support for changes already made Adjustments can be deleted directly from the statement, but not once it is publishedOwners PortalShow unpublished financials in the Owners PortalProperty managers can now choose to

Hi to our Hospitable Community! It is that time again for our traditional monthly TAX NEWS!Hospitable is now collecting and remitting the following taxes for all Direct Premium bookings and Upsell purchases made on or after January 1, 2026:Connecticut State Room Occupancy Tax Delaware Short-Term Rental Lodging Tax Mississippi State Sales Tax Tourism and Economic Development Taxes Montana Lodging Facility Use Tax Lodging Sales Tax Nebraska State and Local Sales and Use Tax State and County Lodging Tax New Mexico Gross Receipts Tax North Dakota State Sales Tax Local Sales and Gross Receipts Tax Local Lodging Tax Local Lodging and Restaurant Tax Rhode Island State Sales Tax State Hotel Tax Local Hotel Tax Whole Home Short-Term Rental Tax South Dakota State Sales Tax Municipal Sales Tax Municipal Gross Receipts Tax Tourism Tax Special Jurisdictions Taxes West Virginia State Sales Tax Municipal Sales and Use Tax Wyoming State Sales Tax State Lodging Tax Local Sales

We’ve been hearing a similar theme from a lot of owners lately, especially those self-managing 1 or 2 properties. Self-managing can start out feeling manageable — even empowering — but over time, priorities can shift. Some owners choose to commit to self-managing because they like the control. Others decide to bring on a property manager, either temporarily or long-term, once the tradeoffs shift. It could be because an unrelated life event like raising young kids, or maybe it’s time to double down on growing/expanding your real estate portfolio instead of managing the day-to-day. We’re curious to hear from this community -What made self-managing feel “worth it” for you — or what made you decide it was time to get some help?There’s no right answer here. We’re hoping this thread helps surface the real considerations owners weigh when making that important decision.

Getting paid just got a whole lot easier! We’ve built Owner Invoicing to help property managers invoice owners and collect commission payments directly through Hospitable, while keeping everything fully in sync with your accounting.With this release, Hospitable now processes payments both to and from your owners.Paying owners when you owe them (Owner Payouts) was released in November 2025.Invoicing owners when they owe you (Owner Invoicing) is now live, just in time to be paid for January Invoices. Here’s how it worksConnect a bank account to your business, and invite your owners to connect their bank account in the owner portal.• When publishing your invoice, you select payment terms: 7, 14, or 21 days. This defines the date that the owner must initiate the payment on.• Owners are notified that a new Invoice is due, and can be viewed and paid from the portal. • Owners can review their invoices, and pay one or more at a time, directly from the owner portal.• Automated email reminders a

After a successful private pilot, we’re excited to open things up and invite all eligible hosts to give it a try. 🚪 What’s in the Beta?You can now connect supported Sensi thermostats directly to Hospitable. 🔧 What You’ll Need A supported Sensi thermostat Access to the Devices page in Hospitable A little curiosity and a few minutes to set things up! 💬 We’re All EarsThis is still a beta - things may evolve, and your feedback is essential. Found a bug? Have an idea? Let us know through the app or by replying to this post.Ready to test it out?Head over to your Devices page to get started.Thanks for being part of the journey.💜 The Smart Devices Team

Hi to our Hospitable Community! It is that time again for our traditional monthly TAX NEWS! If you missed our bi-weekly Town Hall, this is one of our BIGGEST tax remittance announcements for our Direct Premium users yet! 🎉Hospitable is now collecting and remitting the following taxes for all Direct Premium bookings made on or after December 1, 2025:Idaho Idaho State Sales Tax Idaho Travel and Convention Tax Iowa Iowa Hotel and Motel Tax Local Hotel and Motel Tax Kansas Kansas State Retailer’s Sales Tax Local Sales Tax Transient Guest Tax Massachusetts State Excise Tax Local Option Excise Tax Cape Cod and Islands Water Protection Fund Excise Tax Convention Center Finance Fee Community Impact Fee Minnesota Minnesota Sales Tax Local Sales and Special Tax (collected by Minnesota state) South Carolina South Carolina State Sales and Use Tax South Carolina State Accommodations Tax Local Sales and Special Tax (collected by South Carolina state) States with Tax Expansion: Alab

We’re excited to announce that Trip Insurance is now generally available for all U.S. properties with access to Upsells.Trip Insurance is provided by RentalGuardian and is offered directly to eligible guests inside the Guest Portal up until day before check-in. It gives guests peace of mind while generating commission for you on every policy sold. So far, one host has earned $190 in commission from a single booking - paying for their monthly Hospitable subscription three times over.The Trip Insurance upsell is automatically enabled, and there’s nothing you need to do. It runs entirely in the background, and you can switch it off at any time under Guest Experience → Upsells if you prefer.To give guests access, make sure you’re directing them to the Guest Portal via the %guest_portal% shortcode in your new reservation message. That’s the only place Trip Insurance can be purchased, and it’s also where guests complete other important steps like rental agreements, verification, and security

We’ve made some exciting updates to our Auto-Reply capabilities that makes communicating with guests even easier! There are also some new partners worth checking out that are now listed in our Apps page. Inbox AIAuto-Reply and Suggest with AI has access to new dataWe now train it with detailed knowledge about security deposits, trip insurance, and financials for each reservation It will accurately answer guests’ questions about their deposit timeline and status It knows whether trip insurance is available or has been purchased, including the details about purchase price, date, certificate number, coverage dates, and coverage amount It understands the reservation financials that are in the conversation sidebar, such as the breakdown of fees, discounts, and taxesFallback messages for Auto-ReplyYou can set a custom message to automatically send to guests when Auto-Reply is unable to generate a response due to unsupported topics This helps avoid awkward gaps in conversation and set clear e

We’ve introduced big improvements for Dynamic Pricing to help your narrow in rates to ensure maximum revenue and occupancy! We also made exciting updates to Inbox AI and the trip insurance upsell, helping you create the best guest experience as possible.  Dynamic PricingSeasonality controls for more accurate pricing 🌻You’ll now see Seasonality Controls in the advanced settings Choose from four options, including more conservative, recommended, more aggressive, or create custom settings You can customize percentage adjustments for each month ranging from -100% to +300% Easily understand and adjust pricing for different seasonsEasily anchor your pricing to historical rates for future bookings 🗓You’ll now see Historical Anchoring under the advanced settings Set up to three fields for pairs of days ahead and a percentage of anchoring You can choose days ahead ranging from 0-730 and a percentage from zero up to +300%Quickly add and remove rules in advanced settings ✅You can now easily cus

Property Managers can now send certain owner emails from their own custom domain (the one used for the Owner Portal), instead of the default Hospitable domain.This currently applies to a few specific events:✉️ Email types covered: Owner invitation (includes username and invite link) Invitation reminder Bank account setup (only if the business already has a bank account and the owner has accepted the invite) Bank account verification reminder (only if a bank account has already been added)  ⚙️ How it works: We’ll try to use the domain configured for the Owner Portal. If it’s a Hospitable-managed domain, we auto-add the needed DNS records, so everything should be good. If it’s an external domain, we show a warning that it’s not yet configured for sending emails. On the domain page, property managers will see the required DNS records so they can add them manually on their registrar. We will add help articles for this, as the setup is a bit technical.  🎨 Templates &

We’re working on expanding Direct Premium and Hospitable Payments to Canada (including upsells, security deposits, and owner payouts) 🎉While we’re at it, we want to make sure Hospitable truly works for our Canadian hosts and property managers, so we’d love to hear your thoughts on how we can better support you: Where do you feel Hospitable currently falls short in supporting Canadian hosts and property managers? Do you have any pain points that are specific to your province or municipality (taxes, licensing, regulations, reporting, etc.)? Are there Canadian tools, platforms, or services you rely on that you wish integrated with Hospitable? Is there any software you use today to “fill the gaps” for Canadian needs? What would make Hospitable feel like it was truly built with Canadian users in mind? Have a lot to say? Let’s talk! Book a time with me here: https://scheduler.zoom.us/abby-grous/hospitable-canada-feedbackThanks for helping us shape the future of Hospitable in Canada 🇨