Hospitable Changelog

We're preparing for an exciting update in the coming week, but in the meantime, we managed to release another great owner's feature! Operations has also gotten a glow-up to prepare for some upcoming features. Owner StaysCreate reservations specifically for owners 📆Mogul users can now add an owner stay to their calendars, just like a manual or Direct booking The owner's information will be filled in the guest details Choose to generate and send a simple confirmation email to the owners Choose to disable the generation of smart lock codes if the owner has access Create the booking with no commission applied and decide whether to schedule a cleaning or allow the owner to clean the property Decide to block the night before check-in and the day of checkout to avoid any overlapping You can learn more about owner stays in this

We're excited to update our Direct functionality, making it easier for you to track your potential guests! Plus, some improvements to help personalize your guest journey. DirectMarketing pixel support for custom sites 👣You can now define your marketing tags in the new "Marketing" tab when you go to the edit Direct site page You will see options to use Google Analytics, Google Tag Manager, and Facebook pixels This allows you to track your guest's journey from first visit to a booked reservation on your Direct siteBrand icon used as favicon by default 🔰When you update your brand settings, we will now use your logo as the tab's favicon rather than the Hospitable logoMore details translated on your Direct site 🔣We will now translate "Other Details" on your site, ensuring your whole customer journey is in the same langu

Our calendar rule-sets continue to be developed, giving you even more control. We've also made some exciting updates to our Kwikset smart lock integration and Copilot functionality! CalendarSecondary user permissions for rule-sets 📆Existing calendar permissions have been repurposed so that you can manage who has access to calendar rule-sets Secondary users can now view and manage (create, update, delete, apply, remove) calendar rule-sets if given access To allow viewing, you need to enable "Calendar: Display Pricing" To allow managing, you must enable "Calendar: Update Pricing" and "Calendar: Update Availability and Minimum Night Stay" You must have both permissions enabled for secondary users to manage calendar rule-setsSmart DevicesKwikset smart locks are live for all users 🔓You can now connect your Kwikset sma

Our calendar and dynamic pricing features received huge improvements, letting you customize your rates even further! We've also enhanced the Direct booking experience for hosts and guests. CalendarRule-sets added with advanced settings 📆You can now configure enhanced rule-sets through the sidebar, including the ability to create, edit, and delete them Create rule-sets for discounted rates, minimum, or maximum night stays for any dates Price markups and markdowns are applied regardless of whether the pricing method was added manually, through an integration, or by our Dynamic Pricing You can use the "Apply rule-set" button to select or create a rule-set to be applied immediately You can use the "Manage rule-sets" to quickly update a rule-set you've already applied to specific datesMinimum-stay color indicator description 📚We added a sectio

We have some exciting announcements about our Mogul features that make owner management easier for everyone. We've also improved other features to make them more intuitive and secure. Owner's PortalOwners can view their booking calendar 🗓The owner's calendar is now visible in their portal, offering a simple view of reservation details, previously available only in statements and the dashboard Clicking the booking on the calendar opens a details panel showing the same data that appears on statements, respecting the customization you set up The calendar is available for current and future months, with the ability to switch between properties Currently, there's no multi-property view available, though we plan to tackle this soon Explore this interactive tour and read our

There are exciting updates to help you customize your owner statements, add a payout method for upsells, and to try security deposits for your Airbnb guests! Security DepositsAirbnb security deposits are now in beta 🔏You can now automatically collect, hold, and release security deposits for Airbnb bookings You can also request a charge claim from the guest conversation Learn more by taking this interactive tour or reading the detailed help articleOwner StatementsStatements and invoices are more customizable ✏️You can toggle the booking platform name and/or platform icon Hide or show reservatio

Check out our updates to our most recent product improvements, including translating your guest experience! Our features constantly undergo iterations to improve their usability, and this week's are no different! DirectTranslate your booking site to attract more guests 🔣You can now add different languages in your settings to automatically translate your Direct booking site Everything from the site to the booking flow will be translated for guests based on their default browser language Right now, we support Spanish, German, French, and English by default Go to your settings to add languages and learn more about translating your Direct site in our

We've made some time-saving improvements for you and your guests. Also, check out the new way to delight your repeat guests automatically without lifting a finger! InboxCustom codes for returning guests 🥰Create and add the new custom code condition to detect returning guests and personalize messages for them automatically It works like other yes/no conditions (such as instant booking), targeting only guests who have previously stayed with you​ Delight repeat guests by personalizing messaging to make them feel appreciated and recognized⁠⁠​ This saves you time by automating the recognition of loyal guests without any manual effort⁠⁠​Rental AgreementsEasier for guests to fill fields and sign agreement 🖋We've implemented user-friendly improvements to streamline the rental agreement signing process in the Guest Portal⁠⁠​

We have some exciting improvements for the guest portal that make it easier to navigate while showcasing your company's brand! Plus, there are a few quality-of-life updates. Guest PortalNew intuitive and branded design 🖌The guest portal got a fresh redesign that makes it easier for guests to navigate, complete tasks, and purchase upsells You can also brand your guest portal with your logo and colors, showcasing your company's styling Lastly, you can now add your custom domain and create a subdomain to the guest portal, ensuring guests feel they're on the right siteSecurity DepositsBooking.com listings show deposits 🔓Your Booking.com listings will now display that a security deposit needs to be collected to create a reservation Explore how to set up and collect security deposits in this

Our product team has released a few updates that should make collecting security deposits and selling upsells much easier! Check them out! Security DepositsLive for Booking.com reservations 🔐Users on our Host, Professional, Mogul, and Direct Premium Legacy plans can now collect, hold, and release security deposits for your Booking.com guests Learn more by exploring this interactive demoSecurity deposits added to the Apps page ⚙️It's easier than ever to get started with security deposits with detailed instructions and a "Get Started" guide on the Apps pageBooking.comAutomated AI review replies

We're excited to introduce owner portals for our Mogul users! Now, property managers can share a branded portal with their owners to share monthly statements. We also have exciting updates for Copilot and security deposits! Owner PortalsLive for all Mogul users 📲Highlight your performance and maintain a great relationship with your owners without the large time commitment You can share a branded portal where owners can view quick highlights and their monthly statements in one place They can download owner statements and quickly view the current month's metrics Set your branding by adding your logos, domains, and colors to ensure you look professional to your owners Learn more by exploring this interactive demo and reading our

We have some exciting updates around guest communication and workflow automation that will be sure to save you even more time!InboxVoice-to-text is available in the Inbox 🎙Use the microphone button when composing a message to add a word-to-word transcription that is AI-powered and context-aware It will auto-correct your spelling and grammar You can ask it to draft you a message with a specific tone or context, and it will craft one immediately to send It works great when you're on the go with our iOS app (Android coming soon) Be sure to set your browser permissions to have access to your microphone when promptedLive presence shows for hosts and guests 💬You will now see the live presence indicator (. . .) when your guest is typing or viewing the chat They will also see when you are typing back or present in the Inbox

We're excited to provide security deposits for more of your bookings and make it easy to set up your branding!Security DepositsDirect Premium in beta and Airbnb in private pilot 💰Set a security deposit for your properties, and we'll automatically collect, hold, and release them for DIrect and Airbnb bookings Quickly request charges when an incident occurs with guests right in the Inbox Guest verification and chargeback protection are included on all security deposits Airbnb bookings are free while in private pilot, which you can sign up for here Direct bookings come with a 2% fee for every security deposit Take an interactive tour of Security Deposits to explore it more Read our

We've made some fantastic updates based on feedback we've collected from you! Check out what's new with upsells, Quickbooks, Dynamic Pricing, and much more!UpsellsUpsells are available on all booking channels 📈 Regardless of which platform a reservation comes in from (even iCal and manual), guests can now purchase upsells in the guest portal You will receive the payout for the upsell just like a Direct booking, 24 hours after check-ins Guests will receive an email confirmation if they provide an email address on the checkout page Add pictures and descriptions to your upsells 🖼 Add more context when offering upsells to guests with a photo and description You can also add quantities to your products or services so guests can purchase multiple Upsells can be purchased on accepted bookings